Let start off by saying that the service we offer is crappy, and my boss puts out false advertising. I work for a company that "helps" people find jobs at the airlines. However, the way we advertise our services makes it seem as though we are offering them a job. Desparate people looking for a job pay $100 and are led to believe they are guranteed a job at the airlines. Then when registered customers get transferred to our department, and we tell then the steps they need to take, many of them are dumbfounded or pissed because they thought they were interviewing with a job when they really just spoke to someone in our sales rep dept. Our boss just writes this off and basically tells us to sugarcoat everything and make it seem as though we are really offering great service when we are not. We have to be especially careful as to what we say and to so that a customer does not catch on and get irate. Many, many customers call asking for their money back which means that my boss geta even more upset when we supposedly "provoke" a customer into asking for their money back. Today, I got a complaint because a customer who paid for our services went to the airline website we refered them to, only to find the airlines did not have many job positions open. He was not happy, however, I attempted to assuade him by refering him to other job openings that I personally researched online. I also put together a decent resume.<br />
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*For those of you who are puzzled, no, we are not a job agency. All we do is research job openings online, give the customers a template resume, give them some information to read, refer them to websites where they can apply for an airline job and tell them to wait 4 weeks for an interview (which may never come, even though we lie and say its guarenteed) all for the good ole price of $95 .*<br />
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Well the customer was not happy. The positions I refered him to he was not really qualified for and he was wondering what he paid $95 for, because he thought he was guranteed a job. I didnt think there was anything else I could have done, because there were not many airline openings, I did what I could. But my boss was upset and gave me a long speech. This basically boiled down to me not sugarcoating my words and telling the customer to wait 4 weeks for the airlines to call him about a job opening that was not available. <br />
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And of course, we always get the customers who contact your supervisor and tell them you said such and such, when that is really not the case. Unfortunately, we are a small company so we don't have recorded phone conversations to save our a**. <br />
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I am not planning on working for this job long term, but this is something that pays the bills for now. How do I cope with working for a customer that offers crappy/scam services?<br />
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*For those of you who are puzzled, no, we are not a job agency. All we do is research job openings online, give the customers a template resume, give them some information to read, refer them to websites where they can apply for an airline job and tell them to wait 4 weeks for an interview (which may never come, even though we lie and say its guarenteed) all for the good ole price of $95 .*<br />
<br />
Well the customer was not happy. The positions I refered him to he was not really qualified for and he was wondering what he paid $95 for, because he thought he was guranteed a job. I didnt think there was anything else I could have done, because there were not many airline openings, I did what I could. But my boss was upset and gave me a long speech. This basically boiled down to me not sugarcoating my words and telling the customer to wait 4 weeks for the airlines to call him about a job opening that was not available. <br />
<br />
And of course, we always get the customers who contact your supervisor and tell them you said such and such, when that is really not the case. Unfortunately, we are a small company so we don't have recorded phone conversations to save our a**. <br />
<br />
I am not planning on working for this job long term, but this is something that pays the bills for now. How do I cope with working for a customer that offers crappy/scam services?<br />