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They really sux. They cant even provide you with signup help.System: Please Wait while connecting to a sales consultant
You''re connected to sales consultant - Jane
Jane: Hello
Jane: How may i help you today
swdtrech: hi
swdtrech: did you recevie my email and do you want me to send my support etc info non secure?
Jane: Please let me know your name and company name
swdtrech: do you have any employee named aashish
swdtrech: Stefan Manninen SWD tech
Jane: Yes. He just left the office
Jane: you can update these information securely at your supportpro.com client url.
swdtrech: ok but I dont like to send info nonsecure do you have any secure site?
Jane: Yes ..
Jane: Please visit ...
Jane: <!-- m --><a class="postlink" href="https://www.supportpro.com/clientlogin.php">https://www.supportpro.com/clientlogin.php</a><!-- m -->
Jane: It s secure URL..
Jane: You need to login as submit your server details.
Jane: You need to login and * submit your server details.
swdtrech: What details do you need to start my trial
Jane: Please do also update the datacenter and helpdesk url also ...
Jane: Your helpdesk login, server login, and DC login..( if you want us to reboot the server in case )
swdtrech: I have server managemnt
Jane: if they monitor then okay.
swdtrech: but anyway It is sensetive information Why should I trust you
Jane: We do have SLA/NDA with our clients
Jane: <!-- m --><a class="postlink" href="http://supportpro.com/agreement.pdf">http://supportpro.com/agreement.pdf</a><!-- m -->
Jane: Please vist <!-- m --><a class="postlink" href="http://supportpro.com/agreement.pdf">http://supportpro.com/agreement.pdf</a><!-- m -->
swdtrech: tath is no guarantee
Jane: if you dont want to provide DC info, then its Okay.
swdtrech: I have sent you all the docs but now you are asking me: Hi Stefan, Thank you for your mail. Please send us your server,helpdesk,data center details so that we can start with the FREE Trial. Thank you and have a nice time. Aasish SupportPRO-Business Development.
swdtrech: I dont want to send this info by mal
swdtrech: mail
Jane: please login to the client area at supportpro.com at <!-- m --><a class="postlink" href="https://www.supportpro.com/clientlogin.php">https://www.supportpro.com/clientlogin.php</a><!-- m -->
swdtrech: and?
Jane: with your email address and password. You can update these information there.
swdtrech: you have all info
Jane: Its a recure site and we can access the info
Jane: i dont see any info on the client login area at supportpro.com
swdtrech: Whefre should I put the info?
Jane: you can update the info in the technical details
swdtrech: cant find it
Jane: please login to the client area at <!-- m --><a class="postlink" href="https://www.supportpro.com/clientlogin.php">https://www.supportpro.com/clientlogin.php</a><!-- m -->
swdtrech: mm i am there
Jane: please login with your email address and password
swdtrech: mmm I have alredy loged in
Jane: then try to edit your technical details on the left side
swdtrech: I see Tickets, Send mail. work status e3tc
swdtrech: As I said to your friend IT is To hard to signup I think that I will use an other company
Jane: Sorry if you are having trouble signing up with us
swdtrech: Nice support!!??!! And you want me to signup no way men
swdtrech: That was my trial i Think
swdtrech: damn I have no words,, you really sux
Jane: please hold on....
swdtrech: mmmmm
Jane: are you still on the client login?
Jane: if so please select the edit profile link.
Jane: On the top right corner you can see the link to edit "technical details"
swdtrech: But
Jane: you can update the technical details there
swdtrech: my customers....
swdtrech: If you cant answer my questions......
swdtrech: Delete my account please
Jane: why you want to give this link to your customers ?
Jane: do you have a helpdesk installed to interact with customers ?
swdtrech: Yes I have
Jane: okay... so your customers will be interacting through that right
swdtrech: yes
swdtrech: and??
Jane: So you don't have to use this url to interact with clients.
swdtrech: Why should I trust you when you can磘 answer my simple questions
swdtrech: I need live chat presales and ticket support
swdtrech: but my sales personal needs all answers
Jane: live chat is not provided for free trial.
Jane: okay... please send us the answers you want us to provide to your customers. we will do that
swdtrech: I cant give answers on questions I don't know !!??!!
System: Thank you for visiting us. Drop us an email if you have any questionsFSMstefan - I actually think you are the one making it hard for SupportPro here. Ok Jane did mis-understand a few times but you really were making it difficult. How do you expect them to give you a trial if you don't provide them with your helpdesk login ? They even gave you a secure URL to login with to send your information. I've used SupportPro and have been very impressed.Please think before bashing companies like this who it is that is actually causing the problem.LiamOk i gave her a second shot and she impresed me. 1-0 to supportproOk i gave her a second shot and she impresed me. 1-0 to supportpro
Good lord. You are an idiot.
They shouldnt have even let you signup!!
You''re connected to sales consultant - Jane
Jane: Hello
Jane: How may i help you today
swdtrech: hi
swdtrech: did you recevie my email and do you want me to send my support etc info non secure?
Jane: Please let me know your name and company name
swdtrech: do you have any employee named aashish
swdtrech: Stefan Manninen SWD tech
Jane: Yes. He just left the office
Jane: you can update these information securely at your supportpro.com client url.
swdtrech: ok but I dont like to send info nonsecure do you have any secure site?
Jane: Yes ..
Jane: Please visit ...
Jane: <!-- m --><a class="postlink" href="https://www.supportpro.com/clientlogin.php">https://www.supportpro.com/clientlogin.php</a><!-- m -->
Jane: It s secure URL..
Jane: You need to login as submit your server details.
Jane: You need to login and * submit your server details.
swdtrech: What details do you need to start my trial
Jane: Please do also update the datacenter and helpdesk url also ...
Jane: Your helpdesk login, server login, and DC login..( if you want us to reboot the server in case )
swdtrech: I have server managemnt
Jane: if they monitor then okay.
swdtrech: but anyway It is sensetive information Why should I trust you
Jane: We do have SLA/NDA with our clients
Jane: <!-- m --><a class="postlink" href="http://supportpro.com/agreement.pdf">http://supportpro.com/agreement.pdf</a><!-- m -->
Jane: Please vist <!-- m --><a class="postlink" href="http://supportpro.com/agreement.pdf">http://supportpro.com/agreement.pdf</a><!-- m -->
swdtrech: tath is no guarantee
Jane: if you dont want to provide DC info, then its Okay.
swdtrech: I have sent you all the docs but now you are asking me: Hi Stefan, Thank you for your mail. Please send us your server,helpdesk,data center details so that we can start with the FREE Trial. Thank you and have a nice time. Aasish SupportPRO-Business Development.
swdtrech: I dont want to send this info by mal
swdtrech: mail
Jane: please login to the client area at supportpro.com at <!-- m --><a class="postlink" href="https://www.supportpro.com/clientlogin.php">https://www.supportpro.com/clientlogin.php</a><!-- m -->
swdtrech: and?
Jane: with your email address and password. You can update these information there.
swdtrech: you have all info
Jane: Its a recure site and we can access the info
Jane: i dont see any info on the client login area at supportpro.com
swdtrech: Whefre should I put the info?
Jane: you can update the info in the technical details
swdtrech: cant find it
Jane: please login to the client area at <!-- m --><a class="postlink" href="https://www.supportpro.com/clientlogin.php">https://www.supportpro.com/clientlogin.php</a><!-- m -->
swdtrech: mm i am there
Jane: please login with your email address and password
swdtrech: mmm I have alredy loged in
Jane: then try to edit your technical details on the left side
swdtrech: I see Tickets, Send mail. work status e3tc
swdtrech: As I said to your friend IT is To hard to signup I think that I will use an other company
Jane: Sorry if you are having trouble signing up with us
swdtrech: Nice support!!??!! And you want me to signup no way men
swdtrech: That was my trial i Think
swdtrech: damn I have no words,, you really sux
Jane: please hold on....
swdtrech: mmmmm
Jane: are you still on the client login?
Jane: if so please select the edit profile link.
Jane: On the top right corner you can see the link to edit "technical details"
swdtrech: But
Jane: you can update the technical details there
swdtrech: my customers....
swdtrech: If you cant answer my questions......
swdtrech: Delete my account please
Jane: why you want to give this link to your customers ?
Jane: do you have a helpdesk installed to interact with customers ?
swdtrech: Yes I have
Jane: okay... so your customers will be interacting through that right
swdtrech: yes
swdtrech: and??
Jane: So you don't have to use this url to interact with clients.
swdtrech: Why should I trust you when you can磘 answer my simple questions
swdtrech: I need live chat presales and ticket support
swdtrech: but my sales personal needs all answers
Jane: live chat is not provided for free trial.
Jane: okay... please send us the answers you want us to provide to your customers. we will do that
swdtrech: I cant give answers on questions I don't know !!??!!
System: Thank you for visiting us. Drop us an email if you have any questionsFSMstefan - I actually think you are the one making it hard for SupportPro here. Ok Jane did mis-understand a few times but you really were making it difficult. How do you expect them to give you a trial if you don't provide them with your helpdesk login ? They even gave you a secure URL to login with to send your information. I've used SupportPro and have been very impressed.Please think before bashing companies like this who it is that is actually causing the problem.LiamOk i gave her a second shot and she impresed me. 1-0 to supportproOk i gave her a second shot and she impresed me. 1-0 to supportpro
Good lord. You are an idiot.
They shouldnt have even let you signup!!