What is your anti-virus program? Do you have any anti-spyware program? I recommend having the #1 Bitdefender then have 2 or 3 anti-spyware. I use Webroot Spysweeper and CounterSpy. Try downloading trial versions of these then see if it removed your virus. Also try, starting Windows in Safe Mode and disconnect from the internet. For more choices for programs that will fit your budget or you prefer, go to http//anti-virus-software-review.toptenreviews.com/ for reviews on programs.