I was reading Linux Magazine and found this ad on the back...
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I'm not usually one to bash competitors, but I think this advert by Rackspace UK was pretty low. We all know they suffered quite a significant amount of downtime (many hours) earlier this year due to a fiber cut.lol, not a surprise, Rackspace is pretty shady. I asked their live chat people about the 100% uptime once and they had no idea (or claimed to, anyways) about the LON2 outage (4h, 45m I think it was).I actually thought it was pretty funny because it looks like they're judges for something and they're all giving Rackspace a "zero" out of 10
I also found it amusing that the ad is horribly written...perhaps they should invest some money into hiring people who can speak speak English properly.You bring up a good point on that ad, it's very mis-leading and well is blatent false advertising because of the 4 hour outage they had just recently.
-ScottLuckily the Advertising Standards Authority does uphold issues like this if a complaint is received. I remember a couple of years ago Fasthosts ran an advertisement claiming to have "more bandwidth than any other UK host" which wasn't true and the complaint was upheld.
- ChrisI actually thought it was pretty funny because it looks like they're judges for something and they're all giving Rackspace a "zero" out of 10
I also found it amusing that the ad is horribly written...perhaps they should invest some money into hiring people who can speak speak English properly.
I was given the same impression actually, instead of 0 downtime :blush:
Personally I do not see any problems with the Ad as long as rackspace can backup their 100% Uptime with some statistics/facts.
CheersPersonally I do not see any problems with the Ad as long as rackspace can backup their 100% Uptime with some statistics/facts.But they can't
Good MorningGood news! We have restored connectivity to the LON2 Datacenter. The outage started at 20:32 GMT on 17/07/06 and lasted until 01:08 GMT on 18/07/06 which resulted in a total network downtime of 4 hours 40 minutes.The issue was related to the C&W network infrastructure that had a failure on their network ring. We identified a design flaw on the C&W network tonight witch proved that they did not provide us with a true diverse solution we initially bought from them.This failure caused all of our 3 "diverse" circuits to go down. We have already started and will be working closely with C&W tomorrow to get this design corrected ASAP so that we do that have this event repeating itself. We believe in standing behind our suppliers and partners by doing so helping them to allow us to provide you with Fanatical Support.We are also in the process of getting another Fibre provider connected to our LON2 network which will allow us to have even greater diversity on our network. This was something we planned as future expansion but we have taken a decision to bring this installation forward.Again we would like to apologise for any inconvenience this might have caused you. We take this incident very seriously and we know that we need to win back your trust in our ability to provide a reliable Managed Hosting Service.We will honour all service credits that you feel you are owed because of this service failure.Regards,Jacques GreylingManaging DirectorI get an email advertising Rackspace every week, (SPAM?) I asked for a quote once - would that be why?Why am I not surprised.... Anyone going to contact the ASA about the advert?Someone should report that ad. You can't promote zero downtime like that, when you've just had a very public outage that resulted in downtime.I'm not usually one to bash competitors, but I think this advert by Rackspace UK was pretty low. We all know they suffered quite a significant amount of downtime (many hours) earlier this year due to a fiber cut.
I don't see your post as a bash. A host is acting deliberatley deceptively, and you're bringing that to the attention of the hosting community. No bashing there.
Five years of zero network downtime.
That's right. In five years, there has not been a single second of downtime. Zero.
Good Morning
Good news! We have restored connectivity to the LON2 Datacenter. The outage started at 20:32 GMT on 17/07/06 and lasted until 01:08 GMT on 18/07/06 which resulted in a total network downtime of 4 hours 40 minutes.
The issue was related to the C&W network infrastructure that had a failure on their network ring. We identified a design flaw on the C&W network tonight witch proved that they did not provide us with a true diverse solution we initially bought from them.
This failure caused all of our 3 "diverse" circuits to go down. We have already started and will be working closely with C&W tomorrow to get this design corrected ASAP so that we do that have this event repeating itself. We believe in standing behind our suppliers and partners by doing so helping them to allow us to provide you with Fanatical Support.
We are also in the process of getting another Fibre provider connected to our LON2 network which will allow us to have even greater diversity on our network. This was something we planned as future expansion but we have taken a decision to bring this installation forward.
Again we would like to apologise for any inconvenience this might have caused you. We take this incident very seriously and we know that we need to win back your trust in our ability to provide a reliable Managed Hosting Service.
We will honour all service credits that you feel you are owed because of this service failure.
Regards,
Jacques Greyling
Managing Director
They cannot continue to ethically and legally promote that they have had zero network downtime, when this is not the case.Anyone else notice the following error?:The issue was related to the C&W network infrastructure that had a failure on their network ring. We identified a design flaw on the C&W network tonight witch proved that they did not provide us with a true diverse solution we initially bought from them.Anyone else notice the following error?:They've pretty much proven that they have a fairly blatant disregard for proper use of the English languageFYI I have reported it to the ASA, I'll let you all know the outcome.
DanThanks Dan.layer0 bashing rackspace? this is so... out of character... -notAnyway, all great companies become targets wether it's jealousy, competition, etc. I've basically tried all the top players in the biz for many sites and am now on rackspace. Bash as much as you like but I've had 100% uptime since using rackspace and I've had service unlike anything I've experienced anywhere (hosts or any businesses for that matter). Bash or not rackspace delivers and that gets under some people's skin big time..I'm quite suprised myself that rackspace would run such and ad after such a public downtime, however we have to remember that the marketing folks hardly ever talk to the people actually running the networks....My only guess is this ad was already sent and waiting print before the downtime occured.
Okay- throw tomatos .... NOW!No doubt their "uptime" applies only to their network and what they have direct control over, not their suppliers. Unfortunate.As a designer.. That campaign gives the strong message to the readers who are reading in the tech magazine where Rackspace placed their ad such as Linux as Dan mentioned. It tells readers to sign up with Rackspace or check out their services. If they lie, do something!So why is this a lie again? Their network has not had any downtime. This is ridiculous. I mean what's next for the bash rackspace olympics? "OMG!!! MY NEIGHBOR CUT THE FIBER TO MY HOUSE WHILE PUTTING IN A FENCE POST, AFTER THAT I COULD NOT GET TO ANY RACKSPACE SITES FOR 8HRS, THEY WERE TOTALLY DOWN!"
So why is this a lie again? Their network has not had any downtime. This is ridiculous. I mean what's next for the bash rackspace olympics? "OMG!!! MY NEIGHBOR CUT THE FIBER TO MY HOUSE WHILE PUTTING IN A FENCE POST, AFTER THAT I COULD NOT GET TO ANY RACKSPACE SITES FOR 8HRS, THEY WERE TOTALLY DOWN!"Wow, you're smart.The single fiber provider connecting Rackspace (not others in the UK) had an outage. If Rackspace had multiple fiber providers they would NOT have had this problem. The downtime effected THEM. Residential ISPs, BT, etc. weren't where the trouble was. I'm not sure how much more clear you want this to get.I'm loving all of the arguements from those who do not even know what's going on (Billy, David...).
David, way to be a one-post wonder and criticize companies such as RazorBlue, which I have been a customer of and love how it, as Layer0 said, just works. Perhaps you should spend a little more time reading and less posting.I'm loving all of the arguements from those who do not even know what's going on (Billy, David...).
David, way to be a one-post wonder and criticize companies such as RazorBlue, which I have been a customer of and love how it, as Layer0 said, just works. Perhaps you should spend a little more time reading and less posting.
Thanks for adding some clue to this thread! :agree:Aussie Bob?
"Someone should report that ad."
...typical lazy Aussie.
I meant someone from the same country should report that ad.
But you've gone and hurt my feelings now. :bawling:
Right, you're off my Christmas card list.
I meant someone from the same country should report that ad.
But you've gone and hurt my feelings now. :bawling:
Right, you're off my Christmas card list.
LOL......................................................
good oneok ok - time to make amends - I've had a good laugh, it's been great.
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Layer0 (or from your last post, Layer-ooooooooooo! - joke - calm down man) Yous and mees are probably coming with similar loyalties - you're fighting the corner for Dan and his 5blade contour razorblue, and me - I'm fighting the corner for one of the best companies to work for... and one of the best companies to work at in the UK.
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Aussie Bob - sorry - thanks for taking it so well - love you guys - my sister is over there now - she's got mousy hair and 2 kids - say hello if you bump into her?
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Mohamoud - loving you too - thanks.
Just to clear up any suspicions that I'm pretending to be someone I'm not - I work at the agency who does all Rackspace advertising and marketing.
From our point of view, they're one of the best companies to work for, for the reason that it's about as far away from creating a marketing gloss or spinning a lie with them as is humanly possible.
There's a marketing line that says 'a truth well told' - and that's hopefully applicable in this case.
We've found from working very closely with them, that their internal culture is totally true to their word, they live and breath managed hosting & are driven by providing their 'fanatical support'. I wouldn't be surprised if the whole company cried one big salty tear over the downtime - they will probably wear black armbands to remember that time forever.
I do feel that it would be a real pity if the claim for 0downtime could not continue to be used, as like I said before, the fault was not theirs. Maybe we could add some 'acts of God' rider to it like insurance companies do?
That's all from me - take care.
<<Signature to be setup in your profile>>I do feel that it would be a real pity if the claim for 0downtime could not continue to be used, as like I said before, the fault was not theirs. Maybe we could add some 'acts of God' rider to it like insurance companies do?
Think you need to understand it from a networking PoV, the fiber fault maybe wasn't their fault, but not having the redundancy in place, was their fault - When you're running a service, the buck stops with you, especially when you make bold claims like Rackspace do. If you have downtime, be it a router blowing up, three routers blowing up, a fiber being cut etc. the buck stops with you. If it affects your nice uptime stats, then so be it - If you start adding in disclaimers, riders etc. then those stats mean nothing.. . . Aussie Bob - sorry - thanks for taking it so well - love you guys - my sister is over there now - she's got mousy hair and 2 kids - say hello if you bump into her?
Wow, I saw her shopping the other night. It's a small world indeed.
Just to clear up any suspicions that I'm pretending to be someone I'm not - I work at the agency who does all Rackspace advertising and marketing.
Ahah!
We've found from working very closely with them, that their internal culture is totally true to their word, they live and breath managed hosting & are driven by providing their 'fanatical support'. I wouldn't be surprised if the whole company cried one big salty tear over the downtime - they will probably wear black armbands to remember that time forever.
I do feel that it would be a real pity if the claim for 0downtime could not continue to be used, as like I said before, the fault was not theirs. Maybe we could add some 'acts of God' rider to it like insurance companies do?
They're certianly a great company. I have a LOT of respect for RS, and they're successful at what they do, deservedly so. They're a shining light in the sometimes dark and seedy :eek3: world of hosting. BUT, they did have a rather public outage (downtime) and therefore they cannot ethically claim they have "0 Downtime" in the past.
And while you're here who was the Wally who came up with that ad anyway? My first reaction was they scored 0/10, with those judges. The "0" there is a huge negative, and not a positive, so what's the logic behind using that?And while you're here who was the Wally who came up with that ad anyway? My first reaction was they scored 0/10, with those judges. The "0" there is a huge negative, and not a positive, so what's the logic behind using that?
It makes people stop and look at the Ad... regardless of if you think the score is good or bad, it makes you stop and think and possibly read it.
If it was showing 10, 10, 10, 10 then you would likely breeze past thinking its just another regular advert.
I think it works quite well.It makes people stop and look at the Ad... regardless of if you think the score is good or bad, it makes you stop and think and possibly read it.
If it was showing 10, 10, 10, 10 then you would likely breeze past thinking its just another regular advert.
I think it works quite well.
He does have a point there, however we are coming off topic regarding the false advertisement being promoted here. I'm sure most members here respect rackspace as an ethical managed providor, however "luring" potential clients in with false claims definitely conflicts their reputation. As far as the flyers being printed before the downtime happened, I am sure they have had enough time to make a decision on postponing or stopping the release. My 2 cents..I think I've read most of this thread...my understanding so far is that they had an outage in 1 Datacenter?
1 out of how many DC's?
Cause say if they have 5 and only 1 has suffered downtime thats still pretty damn good. Besides they've said they are going to fix the issue that they had by bringing in another FIber provider on a different route so their is truly geographically diverse paths.I think I've read most of this thread...my understanding so far is that they had an outage in 1 Datacenter?
1 out of how many DC's?
Cause say if they have 5 and only 1 has suffered downtime thats still pretty damn good. Besides they've said they are going to fix the issue that they had by bringing in another FIber provider on a different route so their is truly geographically diverse paths.
Yes - but they claim to have no downtime, period (contrary to other evidence stored here at WHT) and by their own admission.1 datacenter.. does not matter they claim they have had no downtime, thats like me claiming i drive the speed limit its not trueNot disagreeing with you guys.
Just saying for as many DC's as they have and that being the only downtime they've ever had, makes them a pretty good company in my book. Eventually everything comes back to bite you in the ***...even if your the most prepared person/company in the world. And thats what happened to them at that DC.
I don't think that would severely impact that them.
I personally had no idea they ever had downtime, which is what they're probably counting on.Ugh. Big fan of rackspace, but ugh...1 downtime != 0 downtimeI'm wondering how this issue is even debatable. They had downtime, therefore they can't promote "0 downtime". It's as simple as that. They're a shining light in the hosting business, but you can't say you've had "0 downtime" when you've had downtime. This aint politics.Where did they have downtime? On the UK network or a NA network?
It makes a difference if they are advertising in the UK for their UK services, a NA downtime would not matter. I haven't followed their UK very much but I know they had a downtime in the US recently.I'm wondering how this issue is even debatable. They had downtime, therefore they can't promote "0 downtime". It's as simple as that. They're a shining light in the hosting business, but you can't say you've had "0 downtime" when you've had downtime. This aint politics.
Exactly! Some read it as those who make news of this mean that the company is bad. It is not the case and the company has a good record. Nonetheless, the claim of ? downtime?is false - no matter how the marketing folks want to spin it.
The one downtime does not make a company bad, nor the fact that the downtime was only at one of the DC's - that is not the point of the argument.
The fact is that this AD is false, wrong, dishonest, misleading, and deceptive. That is what is casting shadow and doubt on this company.
I'd go for a company who would say 'x' downtime in 'y' years than a falsely AD that says ??downtimes in 5 years. As I said this ad is wrong and casts a significant distrust for a reputable company.Exactly! Some read it as those who make news of this mean that the company is bad. It is not the case and the company has a good record. Nonetheless, the claim of ? downtime?is false - no matter how the marketing folks want to spin it.
The one downtime does not make a company bad, nor the fact that the downtime was only at one of the DC's - that is not the point of the argument.
The fact is that this AD is false, wrong, dishonest, misleading, and deceptive. That is what is casting shadow and doubt on this company.
I'd go for a company who would say 'x' downtime in 'y' years than a falsely AD that says ??downtimes in 5 years. As I said this ad is wrong and casts a significant distrust for a reputable company.
Is possible as well that at the time of the ad being submitted it was true?Where did they have downtime? On the UK network or a NA network?
It makes a difference if they are advertising in the UK for their UK services, a NA downtime would not matter. I haven't followed their UK very much but I know they had a downtime in the US recently.
The AD says for it is for "All of our customers" not for 100% uptime for the UK customers.
Is possible as well that at the time of the ad being submitted it was true?
The downtime in question was in July so they could have pulled it, but that does not matter because that is not their excuse. The excuse from the marketing guy is that "the fault was not theirs.'' This is false claim.
Are they providing power supply fan uptime? If so that is a different story. That would be great if everyone can base their uptime on the power supply fan runtime and say 100% all the time.
The fact is that the AD is for network uptime.I'm struggling to agree with that Rackspace is a shining light. You visit their website and the outsourced vultures they employ immediately pounce. Their email tactics come close to spam, ie I did not give them permission to email me every couple of weeks with the latest special offer.The community has obviously identified the issues with their marketing regime and I won't even get started on their little man syndrome on legal issues.Hello Matt! Have not seen you online in a while.
Anyway, your points may be true, I do not know. I was mainly speaking on their reputation as a high quality network provider (uptime wise), which still tends to be the case. I cannot speak about their CS and other issues that they may/may not have.I agree that it's a ballsy move to run a ad like that, considering failure to achieve 0 downtime can now be considered missrepresentation and require them to refund a lot of money.
However if Rackspace has their UK operations as a seperate business, with seperate licences, then they can legally say that they have 0 downtime and not be missrepresenting themselves if it's true.
There is always more then what you see on face value, and I have a hard time imaging a company spending large amounts of money on advertising and not at least cover their backs.
But companies have made bigger mistakes in the past.ok ok - time to make amends - I've had a good laugh, it's been great.
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Layer0 (or from your last post, Layer-ooooooooooo! - joke - calm down man) Yous and mees are probably coming with similar loyalties - you're fighting the corner for Dan and his 5blade contour razorblue, and me - I'm fighting the corner for one of the best companies to work for... and one of the best companies to work at in the UK.
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Aussie Bob - sorry - thanks for taking it so well - love you guys - my sister is over there now - she's got mousy hair and 2 kids - say hello if you bump into her?
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Mohamoud - loving you too - thanks.
Just to clear up any suspicions that I'm pretending to be someone I'm not - I work at the agency who does all Rackspace advertising and marketing.
From our point of view, they're one of the best companies to work for, for the reason that it's about as far away from creating a marketing gloss or spinning a lie with them as is humanly possible.
There's a marketing line that says 'a truth well told' - and that's hopefully applicable in this case.
We've found from working very closely with them, that their internal culture is totally true to their word, they live and breath managed hosting & are driven by providing their 'fanatical support'. I wouldn't be surprised if the whole company cried one big salty tear over the downtime - they will probably wear black armbands to remember that time forever.
I do feel that it would be a real pity if the claim for 0downtime could not continue to be used, as like I said before, the fault was not theirs. Maybe we could add some 'acts of God' rider to it like insurance companies do?
That's all from me - take care.
<<Signature to be setup in your profile>>
Thanks for the sarcasm, much appreciated.
After reading through your paragraph the only thing I could conclude was that you think they should continue to use a false statement to advertise their products and services.
Well good luck to you because myself and others around here will make sure that you fail, and that legal bodies intervene. I truly hope you are aware of media law, and the potential penalties your company and Rackspace may have to entail because of your desire to speak what is clearly far from the truth.
-DNot one bit surprised to be honest - I used to have a-lot of respect for rackspace, however having dealt with them at a business level and seeing first-hand there shady business practice it does not surprise me.
It will be interesting to see if anything comes of this advertisement.I actually thought it was pretty funny because it looks like they're judges for something and they're all giving Rackspace a "zero" out of 10 I also found it amusing that the ad is horribly written...perhaps they should invest some money into hiring people who can speak speak English properly. Lol. So true.The advert is most likely true as they do not mention which part of there business or which data centre has had 100% uptime for 5 years. The advert could could even relate to one part of there network. It's cleaver advertising in which they aren't lying but aren't telling the full truth either.The advert is most likely true as they do not mention which part of there business or which data centre has had 100% uptime for 5 years. The advert could could even relate to one part of there network.
It's cleaver advertising in which they aren't lying but aren't telling the full truth either.
Not really, as if it doesn't mention it, then your average person on the street will take that to mean the whole of the network, full stop, in which case it is being deceitful.JonRohan,
If I say 0 of my clients are unhappy, this reffers to ALL of my clients, not just Joe Blow in Alaska, unless I say '0 clients are unhappy in Alaska.'RS Advertising is only this one
( They tried to get new clients and I think that they did it )I agree with you both (Karl and AceWeb).Like I said, its cleaver advertising. It could be compared to Tiscali's unlimited broadband adverts. Its advertised as unlimited but of course with the exception of fair use and traffic shaping, making it limited in some form. To a technical person its a complete lie but to Mrs smith sitting at home watching ITV its a great offer. I don't agree with it, but I can see how the advert works. Rackspace will be able to justify it in one way or another.Folk:To be clear, Advertising is the activity of attracting public attention to a product or business, as by paid announcements in the print, broadcast, or electronic media and They do it again domotre,
That is if one thinks that negative publicity is still 'good' publicity. It works in some cases, just not in this case. In this case, they send the message is of deception and dishonesty. To me, it is not a company that I would do business with or recommend it to anyone.domotre,
That is if one thinks that negative publicity is still 'good' publicity. It works in some cases, just not in this case. In this case, they send the message is of deception and dishonesty. To me, it is not a company that I would do business with or recommend it to anyone.
Again, I agree but its only because we are in the business.
To a business exec or somebody who is foreign to the hosting business the advert is very good. Its going to do its job, get people to read what they are about and give them a call.
Why would rackspace be worried about people like you and I being offended by the advert? We are never going to use them.domotre,
That is if one thinks that negative publicity is still 'good' publicity. It works in some cases, just not in this case. In this case, they send the message is of deception and dishonesty. To me, it is not a company that I would do business with or recommend it to anyone.
Yes, but RS marketing is focused in another type of clients and you and me and maybe others WHTalkers probably they never would go with RS for many reason like prices, support, technical skill, service, etc, but I think with this AD they targeted another type of potential costumers, they don't play in the same field that Layertech, liquidweb for e.g.Been with rackspace UK since June 2005, during this time we have had one case of planned downtime (we had out server moved). Hence in our eyes their claim is correct. Authough I believe they have more than one DC now.<!-- m --><a class="postlink" href="http://host-tracker.com/web-site-monitoring-stats/89296/While">http://host-tracker.com/web-site-monito ... 9296/While</a><!-- m --> not hard evidence, its all I have.Well good luck to you because myself and others around here will make sure that you fail, and that legal bodies intervene. I truly hope you are aware of media law, and the potential penalties your company and Rackspace may have to entail because of your desire to speak what is clearly far from the truth.-DDid you hear back regarding your notification to the advertising board?Been with rackspace UK since June 2005, during this time we have had one case of planned downtime (we had out server moved). Hence in our eyes their claim is correct. Authough I believe they have more than one DC now.<!-- m --><a class="postlink" href="http://host-tracker.com/web-site-monitoring-stats/89296/While">http://host-tracker.com/web-site-monito ... 9296/While</a><!-- m --> not hard evidence, its all I have.outage was at London 2, so I guess not your DC.I was reading Linux Magazine and found this ad on the back...<!-- m --><a class="postlink" href="http://www.imgarchive.org/uploads/83b8959d0d.jpgI'm">http://www.imgarchive.org/uploads/83b8959d0d.jpgI'm</a><!-- m --> not usually one to bash competitors, but I think this advert by Rackspace UK was pretty low. We all know they suffered quite a significant amount of downtime (many hours) earlier this year due to a fiber cut.wow, this really is low...<!-- m --><a class="postlink" href="http://cp1.hostedhere.net/suspended.page/">http://cp1.hostedhere.net/suspended.page/</a><!-- m --> This Account Has Been Suspended Please contact the billing/support department as soon as possible.wow, this really is low...<!-- m --><a class="postlink" href="http://cp1.hostedhere.net/suspended.page/">http://cp1.hostedhere.net/suspended.page/</a><!-- m --> This Account Has Been Suspended Please contact the billing/support department as soon as possible. I dont know why??http://www.dnsstuff.com/tools/lookup.ch?name=www.imgarchive.org&type=Ahttp://www.dnsstuff.com/tools/lookup.ch?name=cp1.hostedhere.net&type=Ahttp://www.dnsstuff.com/tools/whois.ch?ip=65.254.38.202Maybe the person didnt pay their Global Net Access account and were therefore suspended?I dont know why??
<!-- m --><a class="postlink" href="http://www.dnsstuff.com/tools/lookup.ch?name=www.imgarchive.org&type=A">http://www.dnsstuff.com/tools/lookup.ch ... org&type=A</a><!-- m -->
<!-- m --><a class="postlink" href="http://www.dnsstuff.com/tools/lookup.ch?name=cp1.hostedhere.net&type=A">http://www.dnsstuff.com/tools/lookup.ch ... net&type=A</a><!-- m -->
<!-- m --><a class="postlink" href="http://www.dnsstuff.com/tools/whois.ch?ip=65.254.38.202">http://www.dnsstuff.com/tools/whois.ch?ip=65.254.38.202</a><!-- m -->
Maybe the person didnt pay their Global Net Access account and were therefore suspended?
A suspension by GNAX would likely make the server inaccessible. I doubt they'd use the WHM suspended page.It appears that the free image hosting site I used has gone offline, I will post another copy of the image later.
With regards to the investigation, last I heard it was ongoing and they were looking into the downtime that occurred (requiring proof).
Danheard alot about these people and must they the reports haven't been goodheard alot about these people and must they the reports haven't been goodLook I think the ad went to press before the downtime outage and going by the posts those affected were duly compensated.I dont know what the big deal is... Interesting to see what the advertising standards board concur and stipulate that this ad isnt used again.Was the whole thing with this that this datacenter "LON2" is not owned by rackspace?Was the whole thing with this that this datacenter "LON2" is not owned by rackspace?I dont think Rackspace owns the datacenters in the UK. I think they own the datacenters in the US however.Was the whole thing with this that this datacenter "LON2" is not owned by rackspace?No. They've had a nearly 5-hr outage at LON2, but they claim 100% uptime.No. They've had a nearly 5-hr outage at LON2, but they claim 100% uptime.It's entirely possible this ad is true. Rackspace UK may be a separate company from the U.S. operations, in which the case claiming 100% network uptime is not misleading if this ad was placed by the U.S. operation and they did indeed have 100% network uptime. Linux Magazine is a U.S. based publication after all (San Francisco actually); I know several of the employees there as we have an office very close to theirs in SOMA. I don't see what the big hubbub is here; this is a U.S. based magazine catering to a U.S. readership. If I pick up a German car magazine in the U.S. and see a Mercedes advertised with a certain feature set at some MSRP in euros only to find out that even after conversion the MSRP is a lot higher here in the U.S. and the feature set is different, should I file a complaint about false advertising?**Ignore this rant if there actually is a different Linux Magazine in the UK; I'm not sure**It was Linux Magazine in the UK.Dan
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I'm not usually one to bash competitors, but I think this advert by Rackspace UK was pretty low. We all know they suffered quite a significant amount of downtime (many hours) earlier this year due to a fiber cut.lol, not a surprise, Rackspace is pretty shady. I asked their live chat people about the 100% uptime once and they had no idea (or claimed to, anyways) about the LON2 outage (4h, 45m I think it was).I actually thought it was pretty funny because it looks like they're judges for something and they're all giving Rackspace a "zero" out of 10
I also found it amusing that the ad is horribly written...perhaps they should invest some money into hiring people who can speak speak English properly.You bring up a good point on that ad, it's very mis-leading and well is blatent false advertising because of the 4 hour outage they had just recently.-ScottLuckily the Advertising Standards Authority does uphold issues like this if a complaint is received. I remember a couple of years ago Fasthosts ran an advertisement claiming to have "more bandwidth than any other UK host" which wasn't true and the complaint was upheld.
- ChrisI actually thought it was pretty funny because it looks like they're judges for something and they're all giving Rackspace a "zero" out of 10
I also found it amusing that the ad is horribly written...perhaps they should invest some money into hiring people who can speak speak English properly.
I was given the same impression actually, instead of 0 downtime :blush:
Personally I do not see any problems with the Ad as long as rackspace can backup their 100% Uptime with some statistics/facts.
CheersPersonally I do not see any problems with the Ad as long as rackspace can backup their 100% Uptime with some statistics/facts.But they can't
Good MorningGood news! We have restored connectivity to the LON2 Datacenter. The outage started at 20:32 GMT on 17/07/06 and lasted until 01:08 GMT on 18/07/06 which resulted in a total network downtime of 4 hours 40 minutes.The issue was related to the C&W network infrastructure that had a failure on their network ring. We identified a design flaw on the C&W network tonight witch proved that they did not provide us with a true diverse solution we initially bought from them.This failure caused all of our 3 "diverse" circuits to go down. We have already started and will be working closely with C&W tomorrow to get this design corrected ASAP so that we do that have this event repeating itself. We believe in standing behind our suppliers and partners by doing so helping them to allow us to provide you with Fanatical Support.We are also in the process of getting another Fibre provider connected to our LON2 network which will allow us to have even greater diversity on our network. This was something we planned as future expansion but we have taken a decision to bring this installation forward.Again we would like to apologise for any inconvenience this might have caused you. We take this incident very seriously and we know that we need to win back your trust in our ability to provide a reliable Managed Hosting Service.We will honour all service credits that you feel you are owed because of this service failure.Regards,Jacques GreylingManaging DirectorI get an email advertising Rackspace every week, (SPAM?) I asked for a quote once - would that be why?Why am I not surprised.... Anyone going to contact the ASA about the advert?Someone should report that ad. You can't promote zero downtime like that, when you've just had a very public outage that resulted in downtime.I'm not usually one to bash competitors, but I think this advert by Rackspace UK was pretty low. We all know they suffered quite a significant amount of downtime (many hours) earlier this year due to a fiber cut.I don't see your post as a bash. A host is acting deliberatley deceptively, and you're bringing that to the attention of the hosting community. No bashing there.
Five years of zero network downtime.
That's right. In five years, there has not been a single second of downtime. Zero.
Good Morning
Good news! We have restored connectivity to the LON2 Datacenter. The outage started at 20:32 GMT on 17/07/06 and lasted until 01:08 GMT on 18/07/06 which resulted in a total network downtime of 4 hours 40 minutes.
The issue was related to the C&W network infrastructure that had a failure on their network ring. We identified a design flaw on the C&W network tonight witch proved that they did not provide us with a true diverse solution we initially bought from them.
This failure caused all of our 3 "diverse" circuits to go down. We have already started and will be working closely with C&W tomorrow to get this design corrected ASAP so that we do that have this event repeating itself. We believe in standing behind our suppliers and partners by doing so helping them to allow us to provide you with Fanatical Support.
We are also in the process of getting another Fibre provider connected to our LON2 network which will allow us to have even greater diversity on our network. This was something we planned as future expansion but we have taken a decision to bring this installation forward.
Again we would like to apologise for any inconvenience this might have caused you. We take this incident very seriously and we know that we need to win back your trust in our ability to provide a reliable Managed Hosting Service.
We will honour all service credits that you feel you are owed because of this service failure.
Regards,
Jacques Greyling
Managing Director
They cannot continue to ethically and legally promote that they have had zero network downtime, when this is not the case.Anyone else notice the following error?:The issue was related to the C&W network infrastructure that had a failure on their network ring. We identified a design flaw on the C&W network tonight witch proved that they did not provide us with a true diverse solution we initially bought from them.Anyone else notice the following error?:They've pretty much proven that they have a fairly blatant disregard for proper use of the English language
FYI I have reported it to the ASA, I'll let you all know the outcome.DanThanks Dan.layer0 bashing rackspace? this is so... out of character... -notAnyway, all great companies become targets wether it's jealousy, competition, etc. I've basically tried all the top players in the biz for many sites and am now on rackspace. Bash as much as you like but I've had 100% uptime since using rackspace and I've had service unlike anything I've experienced anywhere (hosts or any businesses for that matter). Bash or not rackspace delivers and that gets under some people's skin big time..I'm quite suprised myself that rackspace would run such and ad after such a public downtime, however we have to remember that the marketing folks hardly ever talk to the people actually running the networks....My only guess is this ad was already sent and waiting print before the downtime occured.
Okay- throw tomatos .... NOW!No doubt their "uptime" applies only to their network and what they have direct control over, not their suppliers. Unfortunate.As a designer.. That campaign gives the strong message to the readers who are reading in the tech magazine where Rackspace placed their ad such as Linux as Dan mentioned. It tells readers to sign up with Rackspace or check out their services. If they lie, do something!So why is this a lie again? Their network has not had any downtime. This is ridiculous. I mean what's next for the bash rackspace olympics? "OMG!!! MY NEIGHBOR CUT THE FIBER TO MY HOUSE WHILE PUTTING IN A FENCE POST, AFTER THAT I COULD NOT GET TO ANY RACKSPACE SITES FOR 8HRS, THEY WERE TOTALLY DOWN!"So why is this a lie again? Their network has not had any downtime. This is ridiculous. I mean what's next for the bash rackspace olympics? "OMG!!! MY NEIGHBOR CUT THE FIBER TO MY HOUSE WHILE PUTTING IN A FENCE POST, AFTER THAT I COULD NOT GET TO ANY RACKSPACE SITES FOR 8HRS, THEY WERE TOTALLY DOWN!"Wow, you're smart.The single fiber provider connecting Rackspace (not others in the UK) had an outage. If Rackspace had multiple fiber providers they would NOT have had this problem. The downtime effected THEM. Residential ISPs, BT, etc. weren't where the trouble was. I'm not sure how much more clear you want this to get.I'm loving all of the arguements from those who do not even know what's going on (Billy, David...). David, way to be a one-post wonder and criticize companies such as RazorBlue, which I have been a customer of and love how it, as Layer0 said, just works. Perhaps you should spend a little more time reading and less posting.I'm loving all of the arguements from those who do not even know what's going on (Billy, David...).
David, way to be a one-post wonder and criticize companies such as RazorBlue, which I have been a customer of and love how it, as Layer0 said, just works. Perhaps you should spend a little more time reading and less posting.
Thanks for adding some clue to this thread! :agree:Aussie Bob?
"Someone should report that ad."
...typical lazy Aussie.
I meant someone from the same country should report that ad.
But you've gone and hurt my feelings now. :bawling:
Right, you're off my Christmas card list.
I meant someone from the same country should report that ad.But you've gone and hurt my feelings now. :bawling:
Right, you're off my Christmas card list.
LOL......................................................
good oneok ok - time to make amends - I've had a good laugh, it's been great.
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Layer0 (or from your last post, Layer-ooooooooooo! - joke - calm down man) Yous and mees are probably coming with similar loyalties - you're fighting the corner for Dan and his 5blade contour razorblue, and me - I'm fighting the corner for one of the best companies to work for... and one of the best companies to work at in the UK.
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Aussie Bob - sorry - thanks for taking it so well - love you guys - my sister is over there now - she's got mousy hair and 2 kids - say hello if you bump into her?
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Mohamoud - loving you too - thanks.
Just to clear up any suspicions that I'm pretending to be someone I'm not - I work at the agency who does all Rackspace advertising and marketing.
From our point of view, they're one of the best companies to work for, for the reason that it's about as far away from creating a marketing gloss or spinning a lie with them as is humanly possible.
There's a marketing line that says 'a truth well told' - and that's hopefully applicable in this case.
We've found from working very closely with them, that their internal culture is totally true to their word, they live and breath managed hosting & are driven by providing their 'fanatical support'. I wouldn't be surprised if the whole company cried one big salty tear over the downtime - they will probably wear black armbands to remember that time forever.
I do feel that it would be a real pity if the claim for 0downtime could not continue to be used, as like I said before, the fault was not theirs. Maybe we could add some 'acts of God' rider to it like insurance companies do?
That's all from me - take care.
<<Signature to be setup in your profile>>I do feel that it would be a real pity if the claim for 0downtime could not continue to be used, as like I said before, the fault was not theirs. Maybe we could add some 'acts of God' rider to it like insurance companies do?
Think you need to understand it from a networking PoV, the fiber fault maybe wasn't their fault, but not having the redundancy in place, was their fault - When you're running a service, the buck stops with you, especially when you make bold claims like Rackspace do. If you have downtime, be it a router blowing up, three routers blowing up, a fiber being cut etc. the buck stops with you. If it affects your nice uptime stats, then so be it - If you start adding in disclaimers, riders etc. then those stats mean nothing.. . . Aussie Bob - sorry - thanks for taking it so well - love you guys - my sister is over there now - she's got mousy hair and 2 kids - say hello if you bump into her?
Wow, I saw her shopping the other night. It's a small world indeed.
Just to clear up any suspicions that I'm pretending to be someone I'm not - I work at the agency who does all Rackspace advertising and marketing.
Ahah!
We've found from working very closely with them, that their internal culture is totally true to their word, they live and breath managed hosting & are driven by providing their 'fanatical support'. I wouldn't be surprised if the whole company cried one big salty tear over the downtime - they will probably wear black armbands to remember that time forever.
I do feel that it would be a real pity if the claim for 0downtime could not continue to be used, as like I said before, the fault was not theirs. Maybe we could add some 'acts of God' rider to it like insurance companies do?
They're certianly a great company. I have a LOT of respect for RS, and they're successful at what they do, deservedly so. They're a shining light in the sometimes dark and seedy :eek3: world of hosting. BUT, they did have a rather public outage (downtime) and therefore they cannot ethically claim they have "0 Downtime" in the past.
And while you're here
who was the Wally who came up with that ad anyway? My first reaction was they scored 0/10, with those judges. The "0" there is a huge negative, and not a positive, so what's the logic behind using that?And while you're here who was the Wally who came up with that ad anyway? My first reaction was they scored 0/10, with those judges. The "0" there is a huge negative, and not a positive, so what's the logic behind using that?It makes people stop and look at the Ad... regardless of if you think the score is good or bad, it makes you stop and think and possibly read it.
If it was showing 10, 10, 10, 10 then you would likely breeze past thinking its just another regular advert.
I think it works quite well.It makes people stop and look at the Ad... regardless of if you think the score is good or bad, it makes you stop and think and possibly read it.
If it was showing 10, 10, 10, 10 then you would likely breeze past thinking its just another regular advert.
I think it works quite well.
He does have a point there, however we are coming off topic regarding the false advertisement being promoted here. I'm sure most members here respect rackspace as an ethical managed providor, however "luring" potential clients in with false claims definitely conflicts their reputation. As far as the flyers being printed before the downtime happened, I am sure they have had enough time to make a decision on postponing or stopping the release. My 2 cents..I think I've read most of this thread...my understanding so far is that they had an outage in 1 Datacenter?
1 out of how many DC's?
Cause say if they have 5 and only 1 has suffered downtime thats still pretty damn good. Besides they've said they are going to fix the issue that they had by bringing in another FIber provider on a different route so their is truly geographically diverse paths.I think I've read most of this thread...my understanding so far is that they had an outage in 1 Datacenter?
1 out of how many DC's?
Cause say if they have 5 and only 1 has suffered downtime thats still pretty damn good. Besides they've said they are going to fix the issue that they had by bringing in another FIber provider on a different route so their is truly geographically diverse paths.
Yes - but they claim to have no downtime, period (contrary to other evidence stored here at WHT) and by their own admission.1 datacenter.. does not matter they claim they have had no downtime, thats like me claiming i drive the speed limit its not trueNot disagreeing with you guys.
Just saying for as many DC's as they have and that being the only downtime they've ever had, makes them a pretty good company in my book. Eventually everything comes back to bite you in the ***...even if your the most prepared person/company in the world. And thats what happened to them at that DC.
I don't think that would severely impact that them.
I personally had no idea they ever had downtime, which is what they're probably counting on.Ugh. Big fan of rackspace, but ugh...1 downtime != 0 downtimeI'm wondering how this issue is even debatable. They had downtime, therefore they can't promote "0 downtime". It's as simple as that. They're a shining light in the hosting business, but you can't say you've had "0 downtime" when you've had downtime. This aint politics.
Where did they have downtime? On the UK network or a NA network?It makes a difference if they are advertising in the UK for their UK services, a NA downtime would not matter. I haven't followed their UK very much but I know they had a downtime in the US recently.I'm wondering how this issue is even debatable. They had downtime, therefore they can't promote "0 downtime". It's as simple as that. They're a shining light in the hosting business, but you can't say you've had "0 downtime" when you've had downtime. This aint politics.
Exactly! Some read it as those who make news of this mean that the company is bad. It is not the case and the company has a good record. Nonetheless, the claim of ? downtime?is false - no matter how the marketing folks want to spin it.
The one downtime does not make a company bad, nor the fact that the downtime was only at one of the DC's - that is not the point of the argument.
The fact is that this AD is false, wrong, dishonest, misleading, and deceptive. That is what is casting shadow and doubt on this company.
I'd go for a company who would say 'x' downtime in 'y' years than a falsely AD that says ??downtimes in 5 years. As I said this ad is wrong and casts a significant distrust for a reputable company.Exactly! Some read it as those who make news of this mean that the company is bad. It is not the case and the company has a good record. Nonetheless, the claim of ? downtime?is false - no matter how the marketing folks want to spin it.
The one downtime does not make a company bad, nor the fact that the downtime was only at one of the DC's - that is not the point of the argument.
The fact is that this AD is false, wrong, dishonest, misleading, and deceptive. That is what is casting shadow and doubt on this company.
I'd go for a company who would say 'x' downtime in 'y' years than a falsely AD that says ??downtimes in 5 years. As I said this ad is wrong and casts a significant distrust for a reputable company.
Is possible as well that at the time of the ad being submitted it was true?Where did they have downtime? On the UK network or a NA network?
It makes a difference if they are advertising in the UK for their UK services, a NA downtime would not matter. I haven't followed their UK very much but I know they had a downtime in the US recently.
The AD says for it is for "All of our customers" not for 100% uptime for the UK customers.
Is possible as well that at the time of the ad being submitted it was true?
The downtime in question was in July so they could have pulled it, but that does not matter because that is not their excuse. The excuse from the marketing guy is that "the fault was not theirs.'' This is false claim.
Are they providing power supply fan uptime? If so that is a different story. That would be great if everyone can base their uptime on the power supply fan runtime and say 100% all the time.
The fact is that the AD is for network uptime.I'm struggling to agree with that Rackspace is a shining light. You visit their website and the outsourced vultures they employ immediately pounce. Their email tactics come close to spam, ie I did not give them permission to email me every couple of weeks with the latest special offer.The community has obviously identified the issues with their marketing regime and I won't even get started on their little man syndrome on legal issues.Hello Matt! Have not seen you online in a while.
Anyway, your points may be true, I do not know. I was mainly speaking on their reputation as a high quality network provider (uptime wise), which still tends to be the case. I cannot speak about their CS and other issues that they may/may not have.I agree that it's a ballsy move to run a ad like that, considering failure to achieve 0 downtime can now be considered missrepresentation and require them to refund a lot of money.
However if Rackspace has their UK operations as a seperate business, with seperate licences, then they can legally say that they have 0 downtime and not be missrepresenting themselves if it's true.
There is always more then what you see on face value, and I have a hard time imaging a company spending large amounts of money on advertising and not at least cover their backs.
But companies have made bigger mistakes in the past.ok ok - time to make amends - I've had a good laugh, it's been great.
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Layer0 (or from your last post, Layer-ooooooooooo! - joke - calm down man) Yous and mees are probably coming with similar loyalties - you're fighting the corner for Dan and his 5blade contour razorblue, and me - I'm fighting the corner for one of the best companies to work for... and one of the best companies to work at in the UK.
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Aussie Bob - sorry - thanks for taking it so well - love you guys - my sister is over there now - she's got mousy hair and 2 kids - say hello if you bump into her?
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Mohamoud - loving you too - thanks.
Just to clear up any suspicions that I'm pretending to be someone I'm not - I work at the agency who does all Rackspace advertising and marketing.
From our point of view, they're one of the best companies to work for, for the reason that it's about as far away from creating a marketing gloss or spinning a lie with them as is humanly possible.
There's a marketing line that says 'a truth well told' - and that's hopefully applicable in this case.
We've found from working very closely with them, that their internal culture is totally true to their word, they live and breath managed hosting & are driven by providing their 'fanatical support'. I wouldn't be surprised if the whole company cried one big salty tear over the downtime - they will probably wear black armbands to remember that time forever.
I do feel that it would be a real pity if the claim for 0downtime could not continue to be used, as like I said before, the fault was not theirs. Maybe we could add some 'acts of God' rider to it like insurance companies do?
That's all from me - take care.
<<Signature to be setup in your profile>>
Thanks for the sarcasm, much appreciated.
After reading through your paragraph the only thing I could conclude was that you think they should continue to use a false statement to advertise their products and services.
Well good luck to you because myself and others around here will make sure that you fail, and that legal bodies intervene. I truly hope you are aware of media law, and the potential penalties your company and Rackspace may have to entail because of your desire to speak what is clearly far from the truth.
-DNot one bit surprised to be honest - I used to have a-lot of respect for rackspace, however having dealt with them at a business level and seeing first-hand there shady business practice it does not surprise me.
It will be interesting to see if anything comes of this advertisement.I actually thought it was pretty funny because it looks like they're judges for something and they're all giving Rackspace a "zero" out of 10
I also found it amusing that the ad is horribly written...perhaps they should invest some money into hiring people who can speak speak English properly. Lol. So true.The advert is most likely true as they do not mention which part of there business or which data centre has had 100% uptime for 5 years. The advert could could even relate to one part of there network. It's cleaver advertising in which they aren't lying but aren't telling the full truth either.The advert is most likely true as they do not mention which part of there business or which data centre has had 100% uptime for 5 years. The advert could could even relate to one part of there network. It's cleaver advertising in which they aren't lying but aren't telling the full truth either.
Not really, as if it doesn't mention it, then your average person on the street will take that to mean the whole of the network, full stop, in which case it is being deceitful.JonRohan,
If I say 0 of my clients are unhappy, this reffers to ALL of my clients, not just Joe Blow in Alaska, unless I say '0 clients are unhappy in Alaska.'RS Advertising is only this one
( They tried to get new clients and I think that they did it )I agree with you both (Karl and AceWeb).Like I said, its cleaver advertising. It could be compared to Tiscali's unlimited broadband adverts. Its advertised as unlimited but of course with the exception of fair use and traffic shaping, making it limited in some form. To a technical person its a complete lie but to Mrs smith sitting at home watching ITV its a great offer. I don't agree with it, but I can see how the advert works. Rackspace will be able to justify it in one way or another.Folk:To be clear, Advertising is the activity of attracting public attention to a product or business, as by paid announcements in the print, broadcast, or electronic media and They do it again domotre,That is if one thinks that negative publicity is still 'good' publicity. It works in some cases, just not in this case. In this case, they send the message is of deception and dishonesty. To me, it is not a company that I would do business with or recommend it to anyone.domotre,
That is if one thinks that negative publicity is still 'good' publicity. It works in some cases, just not in this case. In this case, they send the message is of deception and dishonesty. To me, it is not a company that I would do business with or recommend it to anyone.
Again, I agree but its only because we are in the business.
To a business exec or somebody who is foreign to the hosting business the advert is very good. Its going to do its job, get people to read what they are about and give them a call.
Why would rackspace be worried about people like you and I being offended by the advert? We are never going to use them.domotre,
That is if one thinks that negative publicity is still 'good' publicity. It works in some cases, just not in this case. In this case, they send the message is of deception and dishonesty. To me, it is not a company that I would do business with or recommend it to anyone.
Yes, but RS marketing is focused in another type of clients and you and me and maybe others WHTalkers probably they never would go with RS for many reason like prices, support, technical skill, service, etc, but I think with this AD they targeted another type of potential costumers, they don't play in the same field that Layertech, liquidweb for e.g.Been with rackspace UK since June 2005, during this time we have had one case of planned downtime (we had out server moved). Hence in our eyes their claim is correct. Authough I believe they have more than one DC now.<!-- m --><a class="postlink" href="http://host-tracker.com/web-site-monitoring-stats/89296/While">http://host-tracker.com/web-site-monito ... 9296/While</a><!-- m --> not hard evidence, its all I have.Well good luck to you because myself and others around here will make sure that you fail, and that legal bodies intervene. I truly hope you are aware of media law, and the potential penalties your company and Rackspace may have to entail because of your desire to speak what is clearly far from the truth.-DDid you hear back regarding your notification to the advertising board?Been with rackspace UK since June 2005, during this time we have had one case of planned downtime (we had out server moved). Hence in our eyes their claim is correct. Authough I believe they have more than one DC now.<!-- m --><a class="postlink" href="http://host-tracker.com/web-site-monitoring-stats/89296/While">http://host-tracker.com/web-site-monito ... 9296/While</a><!-- m --> not hard evidence, its all I have.outage was at London 2, so I guess not your DC.I was reading Linux Magazine and found this ad on the back...<!-- m --><a class="postlink" href="http://www.imgarchive.org/uploads/83b8959d0d.jpgI'm">http://www.imgarchive.org/uploads/83b8959d0d.jpgI'm</a><!-- m --> not usually one to bash competitors, but I think this advert by Rackspace UK was pretty low. We all know they suffered quite a significant amount of downtime (many hours) earlier this year due to a fiber cut.wow, this really is low...<!-- m --><a class="postlink" href="http://cp1.hostedhere.net/suspended.page/">http://cp1.hostedhere.net/suspended.page/</a><!-- m --> This Account Has Been Suspended Please contact the billing/support department as soon as possible.
wow, this really is low...<!-- m --><a class="postlink" href="http://cp1.hostedhere.net/suspended.page/">http://cp1.hostedhere.net/suspended.page/</a><!-- m --> This Account Has Been Suspended Please contact the billing/support department as soon as possible. I dont know why??http://www.dnsstuff.com/tools/lookup.ch?name=www.imgarchive.org&type=Ahttp://www.dnsstuff.com/tools/lookup.ch?name=cp1.hostedhere.net&type=Ahttp://www.dnsstuff.com/tools/whois.ch?ip=65.254.38.202Maybe the person didnt pay their Global Net Access account and were therefore suspended?I dont know why??<!-- m --><a class="postlink" href="http://www.dnsstuff.com/tools/lookup.ch?name=www.imgarchive.org&type=A">http://www.dnsstuff.com/tools/lookup.ch ... org&type=A</a><!-- m -->
<!-- m --><a class="postlink" href="http://www.dnsstuff.com/tools/lookup.ch?name=cp1.hostedhere.net&type=A">http://www.dnsstuff.com/tools/lookup.ch ... net&type=A</a><!-- m -->
<!-- m --><a class="postlink" href="http://www.dnsstuff.com/tools/whois.ch?ip=65.254.38.202">http://www.dnsstuff.com/tools/whois.ch?ip=65.254.38.202</a><!-- m -->
Maybe the person didnt pay their Global Net Access account and were therefore suspended?
A suspension by GNAX would likely make the server inaccessible. I doubt they'd use the WHM suspended page.It appears that the free image hosting site I used has gone offline, I will post another copy of the image later.
With regards to the investigation, last I heard it was ongoing and they were looking into the downtime that occurred (requiring proof).
Danheard alot about these people and must they the reports haven't been goodheard alot about these people and must they the reports haven't been goodLook I think the ad went to press before the downtime outage and going by the posts those affected were duly compensated.I dont know what the big deal is... Interesting to see what the advertising standards board concur and stipulate that this ad isnt used again.Was the whole thing with this that this datacenter "LON2" is not owned by rackspace?Was the whole thing with this that this datacenter "LON2" is not owned by rackspace?I dont think Rackspace owns the datacenters in the UK. I think they own the datacenters in the US however.Was the whole thing with this that this datacenter "LON2" is not owned by rackspace?No. They've had a nearly 5-hr outage at LON2, but they claim 100% uptime.No. They've had a nearly 5-hr outage at LON2, but they claim 100% uptime.It's entirely possible this ad is true. Rackspace UK may be a separate company from the U.S. operations, in which the case claiming 100% network uptime is not misleading if this ad was placed by the U.S. operation and they did indeed have 100% network uptime. Linux Magazine is a U.S. based publication after all (San Francisco actually); I know several of the employees there as we have an office very close to theirs in SOMA. I don't see what the big hubbub is here; this is a U.S. based magazine catering to a U.S. readership. If I pick up a German car magazine in the U.S. and see a Mercedes advertised with a certain feature set at some MSRP in euros only to find out that even after conversion the MSRP is a lot higher here in the U.S. and the feature set is different, should I file a complaint about false advertising?**Ignore this rant if there actually is a different Linux Magazine in the UK; I'm not sure**It was Linux Magazine in the UK
.Dan