Can someone please recommend an expert server admin for a cpanel server migration? We want to move our cpanel accounts to another server and we are looking for someone to handle the migration and DNS settings.
thank you!I think Platinum Server Management would be up for the task.search for networks management teamI would recommand TRIS from seeksadmin... He do great job for me by the pass...I recommend ServerWizards.com, they are the best for smooth and without downtime migrations of any kind i.e. between cpanel, plesk, directadmin, ensim, hsphere servers or between servers with no control panel. I've used them for migrations and my users didn't even notice they were transferred to new server.I also recommend platinumservermanagement. While I've been with them they've done a couple of migrations for me and everything went smooth.I also recommend platinumservermanagement. While I've been with them they've done a couple of migrations for me and everything went smooth.I wouldn't recommend them. Im their customer, and they have been taking over 3 days to back-up less than 1-2 GB of data, and its still not over. Infact I had raised it as a "urgent" backup ticket, since the Hard drive was going to be replaced coz of errors.If you're not bothered abt downtime & you can go for PSM.I wouldn't recommend them. Im their customer, and they have been taking over 3 days to back-up less than 1-2 GB of data, and its still not over. Infact I had raised it as a "urgent" backup ticket, since the Hard drive was going to be replaced coz of errors.
First of all, it has not been "over 3 days". It has only been 2 days so far, and it is not our fault that it has even taken that long. We have no control over how long the backup process takes. The server crashed about 5 times during the last 2 days which kept interrupting the process beyond our control, and to keep the backups current we had to keep restarting it from scratch each time.
In addition, as any drive starts to go bad, it slows down. So what normally may take a few hours anyway with a good drive, takes much longer on a bad drive.
I'm sorry to hear you are not satisfied and hope you can find another provider that meets your needs.I'd recommend AdminGeekz, Scott seems pretty good. Though I've had no personal experience with him.First of all, it has not been "over 3 days". It has only been 2 days so far, and it is not our fault that it has even taken that long. We have no control over how long the backup process takes. The server crashed about 5 times during the last 2 days which kept interrupting the process beyond our control, and to keep the backups current we had to keep restarting it from scratch each time.In addition, as any drive starts to go bad, it slows down. So what normally may take a few hours anyway with a good drive, takes much longer on a bad drive.I'm sorry to hear you are not satisfied and hope you can find another provider that meets your needs.I would, yes. Would I get a partial refund for this month? The Attitude of PSM is like to do the job when a client doesn't give much work. And, to drive the client away when he does.Its 2 days 17 hours. All I'm asking you is, why do you keep me uninformed abt whats happening? I can post a screenshot of the entire ticket here. There's no reply from your side for any of my queries.1. Your tech said that he's transferring the back-up files to my other server at Jan 3, 12:29 EST2. I found no backup folder on the server, so posted a msg asking to which folder he's transferring at Jan 3, 13:22 EST3. No reply from your side for 1 Hour. So I just posted a msg "Hello" at Jan 3, 14:354. No reply for 8 More hours. So I posted a msg "Does somebody read this" at Jan 3, 22:48.5. No reply for 1 more hour. So I posted another msg asking whats happening.6. No reply. Then I posted a msg here at Webhostingtalk when someone asked abt Migration, about my experience.7. At Jan 4, 4:28 I got a reply stating that my datacenter ppl have to do something.Its 2 days 17 hours.
You said it was over 3 days, and we said it was not. As you can see, it was not over 3 days. At the time you posted, it was approx. 2 1/2 days. So again, it was not over 3 days like you originally said it was.
At Jan 4, 4:28 I got a reply stating that my datacenter ppl have to do something.
The drive was bad, nothing was working, we were not asking you or your datacenter to do anything that could be done by us remotely. We asked for your datacenter to do a manual fsck, or change the drive, both which can only be done by the datacenter.
This thread is not about us so I am not going to clutter it with back and forth arguing. You made a statement about us, and we have responded to it with our side of the story, and I also had your ticket updated at the same time too with a detailed explaination. Again, I am sorry that you are not satisfied, but we have already explained and proved why it is taking so long beyond our control.
We've spent a lot of time working this backup request. Please feel free to check your server logs and even post the logs here for proof for everyone to see. We have nothing to hide and would love for you to show everyone so they can see how much time we spent working on this. It is not our fault that the drive was slow and kept crashing, which was the only reason why it took so long.
If you have any problems or concerns, simply open a ticket to the feedback department and we'll get it resolved. You have been our customer for almost 1 year so far and have 2 servers managed by us so you are not a newbie to our service. I have no idea why you are intentionally trying to hurt us while at the same time that we are helping you.Does it make a big difference when I say 3 days instead of 21/2 days?I have no idea why you are intentionally trying to hurt us while at the same time that we are helping you.I'm not trying to hurt you. Its frustration. Websites of 7-8 of my clients are down for 2 days. Add that to - no reply from you.Im not an admin to check logs. I don't know how in the first place. My only interface to you was the ticket system. I was frustrated coz I didn't get a reply there. All Im saying is - Let it be a huge server problem. May be nothing would work. Atleast tell the customer that it would take 3 more days. Or atleast say that "We're still trying but the errors are causing big problem. You may be better off, not relying on the backup and going for new server.". This would help us inform the clients accordingly & make alternate arrangements. Simple. Lets close it here.Does it make a big difference when I say 3 days instead of 21/2 days?
Yes, because since we are only talking about a small amount of time overall anyway, 1 day is a lot. When you say a ticket is taking too long, the difference between an exaggerated statement of "over 3 days" versus the truth of "2 1/2 days" is a 33% over exaggeration of how long it is really taking.
I'm not trying to hurt you.
By telling others not to use our service, obviously you must have known that was going to hurt us.
Its frustration.
We fully understand that it is frustrating, and it is frustrating for us too when we are extensively working on an issue and due to circumstances beyond our control it takes longer than expected, and then we find you here bashing us instead of trying to work directly with us to solve the issue. Again, you have been with us for almost 1 year so you are not a newbie to our service. If you find something not being handled to your satisfaction, all you had to do was open a new ticket to the feedback department saying the ticket wasn't updated and you need more information, we would've been more than glad to give you a full report on the situation. That is why we have a feedback department so you can come to us with any concerns you have. Bashing us here solves nothing, all it does is waste time, and give people the wrong impression based on inaccurate and incomplete statements.
Lets close it here
As per your request, discussion closed
PSM wiill do this but it depends on your luck and the number of tickets you are raising. Nowadays they hesitate to do the transfer on the same day ( it happened three times to me).For Cpanel you can do in your own, just read the manual create an go to Cpanel-transfer account from other server- give ip, account details, root password or account password, give go, its done.Check some companies who are in mid level.I recommend seeksadmin.com and dedicatedplace.com for this transferI wouldn't recommend them. Im their customer, and they have been taking over 3 days to back-up less than 1-2 GB of data, and its still not over. Infact I had raised it as a "urgent" backup ticket, since the Hard drive was going to be replaced coz of errors.
If you're not bothered abt downtime & you can go for PSM.
The same happened to me for transfer of accounts, now i found that the PSM is framing their policies and terms according to their operations.
One peculiar thing i had noticed nowadays is if you raise a ticket you will get a auto reply, if their admin sends an auto reply to that ticket stating that " we are looking into this" you will get a reply directly, this both will come to your inbox.
After this you wont get any mails, i had noticed this in more than 25 tickets and found that they had setup like this ( hope to reduce the reply to the ticket which will save their working on the same ticket). to reply or to know the status of the ticket you have to login into the account which most of us wont take seriously.
Similarly immediately they will send you an auto reply to put the ticket within their terms but if you calculate average solution timing for a ticket its still in days unless its a small issue.
It took 3 days fully for transfer a site to another Cpanel account which have less than 500 Mb of dataDepending on the amount of accounts you are moving and if it is cpanel-to-cpanel transfer, then I would recommend trying a few accounts on your own to start with. Years ago we taught ourselves to do this with WHM and have saved thousands of dollars in the process of learning.
Depending on your timeframe, try to transfer a few accounts and learn a great asset for the future.Depending on the amount of accounts you are moving and if it is cpanel-to-cpanel transfer, then I would recommend trying a few accounts on your own to start with. Years ago we taught ourselves to do this with WHM and have saved thousands of dollars in the process of learning.
Depending on your timeframe, try to transfer a few accounts and learn a great asset for the future.
I do agree with this.
Its better not to raise this kind of tickets to PSM and do it ourself.
thank you!I think Platinum Server Management would be up for the task.search for networks management teamI would recommand TRIS from seeksadmin... He do great job for me by the pass...I recommend ServerWizards.com, they are the best for smooth and without downtime migrations of any kind i.e. between cpanel, plesk, directadmin, ensim, hsphere servers or between servers with no control panel. I've used them for migrations and my users didn't even notice they were transferred to new server.I also recommend platinumservermanagement. While I've been with them they've done a couple of migrations for me and everything went smooth.I also recommend platinumservermanagement. While I've been with them they've done a couple of migrations for me and everything went smooth.I wouldn't recommend them. Im their customer, and they have been taking over 3 days to back-up less than 1-2 GB of data, and its still not over. Infact I had raised it as a "urgent" backup ticket, since the Hard drive was going to be replaced coz of errors.If you're not bothered abt downtime & you can go for PSM.I wouldn't recommend them. Im their customer, and they have been taking over 3 days to back-up less than 1-2 GB of data, and its still not over. Infact I had raised it as a "urgent" backup ticket, since the Hard drive was going to be replaced coz of errors.
First of all, it has not been "over 3 days". It has only been 2 days so far, and it is not our fault that it has even taken that long. We have no control over how long the backup process takes. The server crashed about 5 times during the last 2 days which kept interrupting the process beyond our control, and to keep the backups current we had to keep restarting it from scratch each time.
In addition, as any drive starts to go bad, it slows down. So what normally may take a few hours anyway with a good drive, takes much longer on a bad drive.
I'm sorry to hear you are not satisfied and hope you can find another provider that meets your needs.I'd recommend AdminGeekz, Scott seems pretty good. Though I've had no personal experience with him.First of all, it has not been "over 3 days". It has only been 2 days so far, and it is not our fault that it has even taken that long. We have no control over how long the backup process takes. The server crashed about 5 times during the last 2 days which kept interrupting the process beyond our control, and to keep the backups current we had to keep restarting it from scratch each time.In addition, as any drive starts to go bad, it slows down. So what normally may take a few hours anyway with a good drive, takes much longer on a bad drive.I'm sorry to hear you are not satisfied and hope you can find another provider that meets your needs.I would, yes. Would I get a partial refund for this month? The Attitude of PSM is like to do the job when a client doesn't give much work. And, to drive the client away when he does.Its 2 days 17 hours. All I'm asking you is, why do you keep me uninformed abt whats happening? I can post a screenshot of the entire ticket here. There's no reply from your side for any of my queries.1. Your tech said that he's transferring the back-up files to my other server at Jan 3, 12:29 EST2. I found no backup folder on the server, so posted a msg asking to which folder he's transferring at Jan 3, 13:22 EST3. No reply from your side for 1 Hour. So I just posted a msg "Hello" at Jan 3, 14:354. No reply for 8 More hours. So I posted a msg "Does somebody read this" at Jan 3, 22:48.5. No reply for 1 more hour. So I posted another msg asking whats happening.6. No reply. Then I posted a msg here at Webhostingtalk when someone asked abt Migration, about my experience.7. At Jan 4, 4:28 I got a reply stating that my datacenter ppl have to do something.Its 2 days 17 hours.
You said it was over 3 days, and we said it was not. As you can see, it was not over 3 days. At the time you posted, it was approx. 2 1/2 days. So again, it was not over 3 days like you originally said it was.
At Jan 4, 4:28 I got a reply stating that my datacenter ppl have to do something.
The drive was bad, nothing was working, we were not asking you or your datacenter to do anything that could be done by us remotely. We asked for your datacenter to do a manual fsck, or change the drive, both which can only be done by the datacenter.
This thread is not about us so I am not going to clutter it with back and forth arguing. You made a statement about us, and we have responded to it with our side of the story, and I also had your ticket updated at the same time too with a detailed explaination. Again, I am sorry that you are not satisfied, but we have already explained and proved why it is taking so long beyond our control.
We've spent a lot of time working this backup request. Please feel free to check your server logs and even post the logs here for proof for everyone to see. We have nothing to hide and would love for you to show everyone so they can see how much time we spent working on this. It is not our fault that the drive was slow and kept crashing, which was the only reason why it took so long.
If you have any problems or concerns, simply open a ticket to the feedback department and we'll get it resolved. You have been our customer for almost 1 year so far and have 2 servers managed by us so you are not a newbie to our service. I have no idea why you are intentionally trying to hurt us while at the same time that we are helping you.Does it make a big difference when I say 3 days instead of 21/2 days?I have no idea why you are intentionally trying to hurt us while at the same time that we are helping you.I'm not trying to hurt you. Its frustration. Websites of 7-8 of my clients are down for 2 days. Add that to - no reply from you.Im not an admin to check logs. I don't know how in the first place. My only interface to you was the ticket system. I was frustrated coz I didn't get a reply there. All Im saying is - Let it be a huge server problem. May be nothing would work. Atleast tell the customer that it would take 3 more days. Or atleast say that "We're still trying but the errors are causing big problem. You may be better off, not relying on the backup and going for new server.". This would help us inform the clients accordingly & make alternate arrangements. Simple. Lets close it here.Does it make a big difference when I say 3 days instead of 21/2 days?
Yes, because since we are only talking about a small amount of time overall anyway, 1 day is a lot. When you say a ticket is taking too long, the difference between an exaggerated statement of "over 3 days" versus the truth of "2 1/2 days" is a 33% over exaggeration of how long it is really taking.
I'm not trying to hurt you.
By telling others not to use our service, obviously you must have known that was going to hurt us.
Its frustration.
We fully understand that it is frustrating, and it is frustrating for us too when we are extensively working on an issue and due to circumstances beyond our control it takes longer than expected, and then we find you here bashing us instead of trying to work directly with us to solve the issue. Again, you have been with us for almost 1 year so you are not a newbie to our service. If you find something not being handled to your satisfaction, all you had to do was open a new ticket to the feedback department saying the ticket wasn't updated and you need more information, we would've been more than glad to give you a full report on the situation. That is why we have a feedback department so you can come to us with any concerns you have. Bashing us here solves nothing, all it does is waste time, and give people the wrong impression based on inaccurate and incomplete statements.
Lets close it here
As per your request, discussion closed
PSM wiill do this but it depends on your luck and the number of tickets you are raising. Nowadays they hesitate to do the transfer on the same day ( it happened three times to me).For Cpanel you can do in your own, just read the manual create an go to Cpanel-transfer account from other server- give ip, account details, root password or account password, give go, its done.Check some companies who are in mid level.I recommend seeksadmin.com and dedicatedplace.com for this transferI wouldn't recommend them. Im their customer, and they have been taking over 3 days to back-up less than 1-2 GB of data, and its still not over. Infact I had raised it as a "urgent" backup ticket, since the Hard drive was going to be replaced coz of errors.If you're not bothered abt downtime & you can go for PSM.
The same happened to me for transfer of accounts, now i found that the PSM is framing their policies and terms according to their operations.
One peculiar thing i had noticed nowadays is if you raise a ticket you will get a auto reply, if their admin sends an auto reply to that ticket stating that " we are looking into this" you will get a reply directly, this both will come to your inbox.
After this you wont get any mails, i had noticed this in more than 25 tickets and found that they had setup like this ( hope to reduce the reply to the ticket which will save their working on the same ticket). to reply or to know the status of the ticket you have to login into the account which most of us wont take seriously.
Similarly immediately they will send you an auto reply to put the ticket within their terms but if you calculate average solution timing for a ticket its still in days unless its a small issue.
It took 3 days fully for transfer a site to another Cpanel account which have less than 500 Mb of dataDepending on the amount of accounts you are moving and if it is cpanel-to-cpanel transfer, then I would recommend trying a few accounts on your own to start with. Years ago we taught ourselves to do this with WHM and have saved thousands of dollars in the process of learning.
Depending on your timeframe, try to transfer a few accounts and learn a great asset for the future.Depending on the amount of accounts you are moving and if it is cpanel-to-cpanel transfer, then I would recommend trying a few accounts on your own to start with. Years ago we taught ourselves to do this with WHM and have saved thousands of dollars in the process of learning.
Depending on your timeframe, try to transfer a few accounts and learn a great asset for the future.
I do agree with this.
Its better not to raise this kind of tickets to PSM and do it ourself.