webmasterbeta
New Member
I went with platinumservermanagement.com because they were cheap and i suppose i get what i pay for. Cheap = Poor.I had a problem on my server so i asked them to fix it and they did, then a week later the same problem happened so i asked them to fix it again. This time they said it was fixed "permanently" so it would not happen again but a week later i got the same problem.I was annoyed about this because they said it was permanently fixed. I contacted them asking for a professional to fix it and the next thing i know, IM BANNED. They said it was "abuse" and i was acting "childish" only because i asked for a professional to fix my problem.So i went into live chat asking what has happened and they didnt want to have anything to do with me, i told them i wanted my account back up because i was a paying customer and i had tickets which needed to be resolved but they didnt want to hear any of it. They just told me to contact sales and then they left the conversation without even letting me reply.Final conclusion is, you can get them to do a lot of work for only $30 and it might be worth the money if your giving them easy tasks but dont expect them to fix any real problems, if they cannot fix a problem they will probably just ban you.Wrong forum.
Sorry to hear about this. Check out got-management.com.
You know who else does stuff like that?
Enhanced Blue.
They're awful. They did the exact same thing to me. I started getting rude with them because they'd keep messing up PHP distributions and other dumb stuff, and they told me I was abusing them and that I ought to take my business elsewhere.
I'm a paying customer and I was receiving awful service. I'm not going to be nice and pretend like everything is okay when it isn't.
But hey, you're probably better off to just go with someone else. I wouldn't let a company push me around like that.Yea how can they expect us to be friendly when they cant fix our problems when thats what we pay for.All I can say is you got what you deserved. Don't ask for a professional to fix it, they are pro's.
Tell them the situation - it's not fixed, see into it.If they were professionals then they would not say its fixed "permanently" and then it breaks next week. They knew they could not fix it so instead they banned me to get themselfs out of the situation.And how can you say i deserved that? Nobody deserves to be banned for saying that.All I can say is you got what you deserved. Don't ask for a professional to fix it, they are pro's.
Tell them the situation - it's not fixed, see into it.
Why are they pros? The same thing happened 3 times....I've had no problems with them. Everyone makes mistakes, maybe it wasn't an error from PSM.Oh, and here's their TOS. They took asking for a professional as abuse. I would too.Customer AbuseWe have zero tolerance for abusive language and/or abusive behavior towards our company and/or service we provide and/or our employees. Any customer deemed at our sole discretion to be abusive to our company and/or service we provide and/or our employees will result in immediate irrevocable account termination without any refund. Threats to sue, slander, libel, etc., are all considered forms of abuse and will result in immediate irrevocable account termination without any refund.Why are they pros? The same thing happened 3 times....Really? I didnt know it was this bad, i thought i was just a one off but it looks like they have been doing it to other customers.He was talking about your errors, not his own.Here's the REAL story:
Soldierxx first signed up on 10/19/05.
He submitted 35 tickets in the first 5 days of using our service and on 10/24/05 he opened a ticket asking if he can cancel and get a refund, which we responded to saying he can cancel at anytime, but a refund would be determined at the time of the cancellation request.
He then submitted 6 more tickets in the next 3 days and on 10/27/05 asked again if he can still cancel and get a refund, which we responded to with the same exact response of he can cancel at anytime, and the refund would be determined at the time of cancellation request.
He then submitted 11 more tickets in the next 12 days and on 11/18/05 (the day before his renewal) he finally asked to cancel and requested a refund!
So in total, he used our service for 29 days, and submitted 52 tickets, and asked for a refund the day before the renewal date claiming all of a sudden he is not satisfied!
This timeline of events is pretty solid proof that he liked our service and wanted to use our service but did not want to pay for it.
If you think that is bad enough, wait.... it gets better!
He signed up again on 3/15/06, and does the SAME exact thing.
He submitted 38 tickets in the first 3 weeks between 3/15/06 and 4/7/06.
On 4/7/06 he cancelled the paypal recurring subscription.
He then submitted 7 more tickets between 4/7/06 and 4/14/06
On 4/16/06 (after his account has already expired) he re-opens a ticket that had already been resolved weeks ago.
Here's this ticket's history:
> Ticket was originally opened "Mar 20 at 13:57:34" and we fixed it on "Mon Mar 20 at 14:38:15" which was less than 1 hour later.
> He re-opened the ticket 2 days later on "Wed Mar 22 at 03:15:47" and we fixed it again on "Wed Mar 22 at 05:18:16" which was about 2 hours later.
> He re-opened the ticket 5 days later on "Mon Mar 27 at 13:28:29" and we fixed it again on "Mon Mar 27 at 14:10:33" which was less than 1 hour later.
> Then over 2 weeks goes by and he responds to the ticket saying:
<quote>
"this is getting a joke now, you say tickets are resolved within 24 hours but its been over a week and it still is not fixed.
please get a professional to do it because i am sick of you saying its fixed and then it breaks the next day."
</quote>
Just because the problem came back is not our fault, nor does it mean that we didn't fix it when we said we did. The problem was relating to the the cpu history page in cpanel stopped tracking, for anyone that is familiar with this problem, you know that it is a bug with cpanel that many people have, and even after it is fixed, it often happens again.
Furthermore, I have no idea why he is saying it wasn't responded to within 24 hours, when each and every time he reported the problem, we fixed it within less than 1 or 2 hours!
So between the fact that his account was already expired and past due on payment, and his abusive remarks, we closed his account, and now he's the one complaining!
Soldierxx then came on live chat minutes after his account was closed and asks why his account was closed. The technician on live chat wasn't aware of the situation yet (since it only happened literally less than 5 minutes ago) and told Soldierxx to email the sales department to discuss the situation.
So Soldierxx starts to argue with our live chat technician who just told him he isn't even aware of the situation! Soldierxx said:
<quote>
": why should i have to wait ages for a reply off sales"
</quote>
Soldierxx never even emailed sales yet so he has no idea how long it takes for a reply!
Needless to say, he emailed sales rightafter and got a response in under 10 minutes, all he keeps saying is we shouldn't have closed his account even though he was past due on payment and that his abusive remarks were called for.
So, do we have an attitude problem? Only for people that try to rip us off, and then try to do it again a second time, and then have the audacity to be abusive to us!
I feel bad for the next provider that runs into him!I knew something was wrong on his story the minute I read it.
I personally love PSM, keep up the good work
I'm glad to real story came out.PSM has been nothing but great for me.All I have to say is if you do not appriciate the effort and expertise that you are getting from PSM, then you do not deserve there support. There are many would be server management business' out there, developing a professional relationship and one you can trust is the key to success, and all I have to say about PSM is positive, our company has been with them now since 2004 (FSM) and we have had great support. The fact that PSM, treats you like a person and no a number is my greatest impression. So what if one problem pops up at times, I know that it will be delt with by profesionals and advise given by these professionals is always appriciated. We are happy and our clients are happy. Thats all we give a dame about. PSM - keep up the great work.It's never a joy getting customers who expect full time attention for a few dollars a month, and it's even less fun when they use our services a lot, then want their money back. Sounds to me like he got much more than he paid for, then he has the nerve to come here and attack PSM. I too feel sorry for whoever he goes to next. PSM, just keep doing the great work you do and when people like this attack, just let the truth be known and all will work out.What exactly what the issue that you kept fixing over and over?
Why did you keep having to "fix" something and not find a solution?
To me that sounds like a service failed, you started it, it failed again you started it, and kept doing this and you didn't even think to look at it?
Can either one of you let us know?
-ScottPSM has been nothing but great for us, they always exceed our expectations and fix everything we ask them to, we can also turn to them for advice aswell which is a real bonus. PSM offer an extremely great service for a great price. Keep up the excellent work PSM.
RegardsWith quite a few coming to Platinum's defense and lack of any hard proof of fraud provided by ptesite - I think I'll stick with Platinum. They have been great and have earned my trust. I wouldn't say they're perfect, but who is? And for the price - I'm very happy. Sometimes I feel like I've screwed them.... lol,I find PSM to be very rude aswell. The people in the live chat just dont want to have anything to do with you. The first time i went with PSM i asked for them to cancel my subscription in paypal a few days before my month ended and they told me they would do this. It was the next month and i still had the paypal subscription going without even knowing, it took another $30 from my paypal account. I went into live chat to tell them and they just told me to contact sales. So i contacted sales to ask for a refund and it took a week to get. I really thought they had taken my money and ran off but eventually they give it me.It was not easy to get thou, i had to go in the live chat everyday and send them lots of emails untill they eventaully replied. When it comes to money, they dont like refunding.Why you waste time of a lot of peoples with this junk ? If $30 is so big money for you - apply for job in local KFC - you can make that much in only 3 hours You need to grow up A LOT and I don't think you ready to do any kind of business on internet with this kind of behaivor and attitude. 
eace:
I find PSM to be very rude aswell. The people in the live chat just dont want to have anything to do with you.
The first time i went with PSM i asked for them to cancel my subscription in paypal a few days before my month ended and they told me they would do this. It was the next month and i still had the paypal subscription going without even knowing, it took another $30 from my paypal account. I went into live chat to tell them and they just told me to contact sales. So i contacted sales to ask for a refund and it took a week to get. I really thought they had taken my money and ran off but eventually they give it me.
It was not easy to get thou, i had to go in the live chat everyday and send them lots of emails untill they eventaully replied. When it comes to money, they dont like refunding.Thread cleaned. Please keep on topic. Only post if you have experience with the provider. Be respectful and polite posting comments towards other WHT members.They have always been there when I needed help.Soldierxx sounds like he wants the world for $30.I agree, ever since I have signed up with PSM its been nothing but a pleasure having them-steveI want the world?No, i wanted them to fix a problem and they couldnt so they banned me.I want the world?
No, i wanted them to fix a problem and they couldnt so they banned me.
Putting in 52 tickets in a month then asking for a refund the day before is alot to be asking, sounds like you get companies to fix problems then ditch them right before the refund period is up. I would of done the same as PSM and not given a refund.Never had a problem with PSM. Would recommend them to anyone needing server management.Putting in 52 tickets in a month then asking for a refund the day before is alot to be asking, sounds like you get companies to fix problems then ditch them right before the refund period is up. I would of done the same as PSM and not given a refund.Thats their story which is not true.We know the real story, you're trying to bend it into something else.
Why didn't you cancel your own subscription? Didn't you read PSM's post? It's a bug, and it might come back, in this case, it did.
It's only $30.
Get over it.Thats their story which is not true.
So you didnt put in 52 tickets and try to cancel the day before?Not discussing it with you, none of your business.Ive posted my opinion and thats the end of it.Not discussing it with you, none of your business.
Ive posted my opinion and thats the end of it.
You made it our business when you posted it on a public forum. So basically, your first post is only a half truth and what PSM is saying is true. I will come to my own conclusions, I still stick by what PSM is saying.Not discussing it with you, none of your business.
Ive posted my opinion and thats the end of it.
Had to chime in here...
"None of your business"
Really? Why'd you bring it to WHT if it's no ones business?
"..and that's the end of it"
Cool, why not ask WHT to close the thread, now that PSM has made you a liar.eace:I knew it even before i got to PSM's reply. I have been with PSM, i doubted them huge amounts as my hosting provider said they weren't pros. When i was reading the initial post i could clearly tell that it wasn't the way that he told it. Its quite clear that he was either rude or trying to exploit PSM. PSM provided hard evidence of this. Fact is they ARE pros, they haven't let me down.I want to throw this out here for anyone that might be finishing up this thread and have any doubts as to whether or not PSM is great:
One a few occasions I have been AWAY from my home PC where my PSM Client login password is stored. I have then very politely requested their assistance in some URGENT situations I needed taken care of over AIM and they helped me out. They clearly say "We don't provide support over AIM, all support is through the ticket system"... BUT, they helped me out.
On another occasion, they weren't online and I was away from my computer and had to retrieve my password to submit an urgent ticket... so.. I call them up on their sales line... and ask for them to reset my password and send it to my email address. Sure enough, the very nice lady helped me out without a problem.I mean i used the company before, and i have to say responce time was great, and the staff were friendly. They fixed all my problems and helped me a lot. I would reccomend them, not put them down like that.Yea go with them if your giving them easy jobs, give them a hard job and expect to be banned.Not discussing it with you, none of your business.
Ive posted my opinion and thats the end of it.
Not discussing it but you still posted it on a public forum for all to see?
Perhaps if you don't want to discuss it then we should have the thread deleted?Its so people can see my opinion, im not going to discuss my opinion with you and try to defend it. I have said my facts and its up to you what you want to believe.PSM came highly recommended on this board, and since server management has been a major pain since I had to move from virtual accounts, it seemed like a good fit for me
I'll save the story, but my thoughts on them are as this:
1) For 30, its a decent insurance policy for emergencies
2) Since you are only paying $30, you shouldn't expect much in the way of debugging of serious problems.
3) Customer service leaves quite a bit to be desired.
I was with them them for a couple months, and decided to leave after a few instances of #2 and #3....
Getting ready to choose one of the alternatives...Its so people can see my opinion, im not going to discuss my opinion with you and try to defend it. I have said my facts and its up to you what you want to believe.
As everyone else said, you have no right posting anything on a public forum if you are not willing to discuss it. That's the entire purpose of a forum. If you post a claim, people are going to want info, if you are not prepared to answer, then you should not have posted in the first place or you should request the thread to be deleted or locked. You are just embarrassed now that your plan to bash us, has turned into a shame on you. If you thought you were right anyway, then you should have posted the entire story like I did, not just 2 altered lines of the story that look good for you.
PSM came highly recommended on this board, and since server management has been a major pain since I had to move from virtual accounts, it seemed like a good fit for me
I'll save the story, but my thoughts on them are as this:
1) For 30, its a decent insurance policy for emergencies
2) Since you are only paying $30, you shouldn't expect much in the way of debugging of serious problems.
3) Customer service leaves quite a bit to be desired.
I was with them them for a couple months, and decided to leave after a few instances of #2 and #3....
Getting ready to choose one of the alternatives...
Thanks for your input. We do come highly recommended on wht. There are countless positive posts here about us, and only a few negative. And out of the negative posts, most of them are from people that have never even used our service but are people that just like to join in on the bashing.
We provide support on for all types of issues, simple or complex, on any software or service that comes standard with the server (apache, php, ftp, exim, mysql, whm, cpanel, etc).
From my recollection, the majority of the so-called complex issues that you had were all related to debugging 3rd party php/cgi scripts, which were not a matter of complexity, nor was it a matter of what do you expect for $29, but rather we just do not provide support for debugging 3rd party php/cgi scripts. If there is a server side error being produced by the script, of course we'll fix it, but if you buy a script (in your particular case it was banner ad rotation software) and it doesn't work the way it should and is not producing any server errors, that is not a job for any system administrator, that is a job for the developer of the script.
Like I said, we provide both simple and complex support for any problem with software or service that is standard on the server (apache, php, ftp, exim, mysql, whm, cpanel, etc), but we do not claim to offer debugging of 3rd party scripts, and shouldn't be expected to either.And out of the negative posts, most of them are from people that have never even used our service but are people that just like to join in on the bashing.You can never take responsibility for your own mistakes. Its always the customers fault or its a consipracy to bash agasint you. Have you ever thought the reason for the negative comments are because they were not happy with your service?Its like that other guy said but now all his posts have been deleted, all the real evidence of who you really are is gone.Like i said, PSM may be good for awhile but as soon as you get a REAL problem, you will be banned so they dont have to fix it. Thats the catch in their service.Had to chime in here..."None of your business"Really? Why'd you bring it to WHT if it's no ones business?"..and that's the end of it"Cool, why not ask WHT to close the thread, now that PSM has made you a liar.eace:I will discuss it with PSM in the thread but not with people who just want to argue agasint me.Like i said, PSM may be good for awhile but as soon as you get a REAL problem, you will be banned so they dont have to fix it. Thats the catch in their service. I've been using PSM for years now (use to be FSM) and in my years of using them they have had their share of tickets from me. I've probably hit them with every server problem possible and they fixed every one. What you posted here was a big mistake IMHO. Not only web hosting companies read these threads but so do potential customers looking for a host. PSM has been and I believe always will be reliable. But just because your the customer doesnt give you the right to treat the provider like dirt. And for the record, the customer, is not always right... Thats a myth... Keep up the great work PSM!I've used PSM on a few major issues and they fixed them for me.
Soldierxx, you should feel pretty good for getting around 50 tickets answered/fixed for $30.I will discuss it with PSM in the thread but not with people who just want to argue agasint me.If you want to just discuss it with them then why post it on a public forum!and 50 tickets for $30 is pretty good, assuming that they spent around 30 mins per ticket that is very poor pay for themYeah, I mean honestly... 50 tickets for $30? You are a <?php echo $slanderous_statement ?> to demand a refund, I'll tell you that. I have used PSM the better part of a year now, and I proudly pay that $30 each month. I don't think I have ever submitted more then 3-4 tickets in a month.. but when I do, they are tickets that I would've paid $30 PER TICKET for to get resolved. These guys are THE BEST, and you made a VERY BIG mistake trying to bash them here with your lies. It's not a bad idea to bring legit complaints here, but bringing fictional stories to WHT and then refusing to defend them, is like throwing a freshly killed zebra to WHT's lions. We're all just eager to rip it apart.Well said Rich... Think about how much money you are paying professionals per hour!You can never take responsibility for your own mistakes. Its always the customers fault or its a consipracy to bash agasint you. Have you ever thought the reason for the negative comments are because they were not happy with your service?
Its like that other guy said but now all his posts have been deleted, all the real evidence of who you really are is gone.
Like i said, PSM may be good for awhile but as soon as you get a REAL problem, you will be banned so they dont have to fix it. Thats the catch in their service.
what r u talking about, what mistake did they make? nobody else here thinks they made any mistake either, and everyone is saying you are wrong. you got over 50 tickets done for under $30 and asked for a refund.
you reopened a ticket after your account was past due on payment and were rude to them so they closed your account, anyone else wouldve done the same thing.I didnt demand a refund, this is what i mean. Nobody knows the real facts and im not going to sit here and explain them to you.I didnt demand a refund, this is what i mean. Nobody knows the real facts and im not going to sit here and explain them to you.
Then request the thread to be closed. Period. End of story. Then in future, don't even think about posting unless you are going to explain your side in full as PSM has.Look at what PSM have to say to me to try and shut me up:" Plus, if you think slandering us is the way to go, I encourage you to search the California Federal Court for lawsuits by Platinum Server Management, Inc. We started 2 lawsuits that are pending in California Federal Court, plus another lawsuit we started that just finished in California Federal Court where we were just awarded a substantial amount of money against someone just like you that thinks slandering someone on the forums will resolve their issue. It's all public record, check the California Federal Court."That shows they know i was right all along and dont want to take responsibility for what they have done, instead they have to send me threats.Well, all I can say is usually the party that threatens legal action is the one that knows their guilty.I fail to see why PSM can't just admit they MAY be wrong in this particular situation. Soldier has defended his case aptly.Look at what PSM have to say to me to try and shut me up:
" Plus, if you think slandering us is the way to go, I encourage you to search the California Federal Court for lawsuits by Platinum Server Management, Inc.
We started 2 lawsuits that are pending in California Federal Court, plus another lawsuit we started that just finished in California Federal Court where we were just awarded a substantial amount of money against someone just like you that thinks slandering someone on the forums will resolve their issue. It's all public record, check the California Federal Court."
That shows they know i was right all along and dont want to take responsibility for what they have done, instead they have to send me threats.
No, it shows that if you don't stop slandering their company, they will take legal action against you, as they have before.
Come on, you lost $30 at most ... I couldn't get a three course meal for that. You made your point, now why don't you cut your losses and move on.Yea you right, i have lost $30 because i didnt get the service that i paid for.Since both sides have had their say and this thread isn't going anywhere useful, it is now closed.
Lois
Sorry to hear about this. Check out got-management.com.
You know who else does stuff like that?Enhanced Blue.
They're awful. They did the exact same thing to me. I started getting rude with them because they'd keep messing up PHP distributions and other dumb stuff, and they told me I was abusing them and that I ought to take my business elsewhere.
I'm a paying customer and I was receiving awful service. I'm not going to be nice and pretend like everything is okay when it isn't.
But hey, you're probably better off to just go with someone else. I wouldn't let a company push me around like that.Yea how can they expect us to be friendly when they cant fix our problems when thats what we pay for.All I can say is you got what you deserved. Don't ask for a professional to fix it, they are pro's.
Tell them the situation - it's not fixed, see into it.If they were professionals then they would not say its fixed "permanently" and then it breaks next week. They knew they could not fix it so instead they banned me to get themselfs out of the situation.And how can you say i deserved that? Nobody deserves to be banned for saying that.All I can say is you got what you deserved. Don't ask for a professional to fix it, they are pro's.
Tell them the situation - it's not fixed, see into it.
Why are they pros? The same thing happened 3 times....I've had no problems with them. Everyone makes mistakes, maybe it wasn't an error from PSM.Oh, and here's their TOS. They took asking for a professional as abuse. I would too.Customer AbuseWe have zero tolerance for abusive language and/or abusive behavior towards our company and/or service we provide and/or our employees. Any customer deemed at our sole discretion to be abusive to our company and/or service we provide and/or our employees will result in immediate irrevocable account termination without any refund. Threats to sue, slander, libel, etc., are all considered forms of abuse and will result in immediate irrevocable account termination without any refund.Why are they pros? The same thing happened 3 times....Really? I didnt know it was this bad, i thought i was just a one off but it looks like they have been doing it to other customers.He was talking about your errors, not his own.Here's the REAL story:
Soldierxx first signed up on 10/19/05.
He submitted 35 tickets in the first 5 days of using our service and on 10/24/05 he opened a ticket asking if he can cancel and get a refund, which we responded to saying he can cancel at anytime, but a refund would be determined at the time of the cancellation request.
He then submitted 6 more tickets in the next 3 days and on 10/27/05 asked again if he can still cancel and get a refund, which we responded to with the same exact response of he can cancel at anytime, and the refund would be determined at the time of cancellation request.
He then submitted 11 more tickets in the next 12 days and on 11/18/05 (the day before his renewal) he finally asked to cancel and requested a refund!
So in total, he used our service for 29 days, and submitted 52 tickets, and asked for a refund the day before the renewal date claiming all of a sudden he is not satisfied!
This timeline of events is pretty solid proof that he liked our service and wanted to use our service but did not want to pay for it.
If you think that is bad enough, wait.... it gets better!
He signed up again on 3/15/06, and does the SAME exact thing.
He submitted 38 tickets in the first 3 weeks between 3/15/06 and 4/7/06.
On 4/7/06 he cancelled the paypal recurring subscription.
He then submitted 7 more tickets between 4/7/06 and 4/14/06
On 4/16/06 (after his account has already expired) he re-opens a ticket that had already been resolved weeks ago.
Here's this ticket's history:
> Ticket was originally opened "Mar 20 at 13:57:34" and we fixed it on "Mon Mar 20 at 14:38:15" which was less than 1 hour later.
> He re-opened the ticket 2 days later on "Wed Mar 22 at 03:15:47" and we fixed it again on "Wed Mar 22 at 05:18:16" which was about 2 hours later.
> He re-opened the ticket 5 days later on "Mon Mar 27 at 13:28:29" and we fixed it again on "Mon Mar 27 at 14:10:33" which was less than 1 hour later.
> Then over 2 weeks goes by and he responds to the ticket saying:
<quote>
"this is getting a joke now, you say tickets are resolved within 24 hours but its been over a week and it still is not fixed.
please get a professional to do it because i am sick of you saying its fixed and then it breaks the next day."
</quote>
Just because the problem came back is not our fault, nor does it mean that we didn't fix it when we said we did. The problem was relating to the the cpu history page in cpanel stopped tracking, for anyone that is familiar with this problem, you know that it is a bug with cpanel that many people have, and even after it is fixed, it often happens again.
Furthermore, I have no idea why he is saying it wasn't responded to within 24 hours, when each and every time he reported the problem, we fixed it within less than 1 or 2 hours!
So between the fact that his account was already expired and past due on payment, and his abusive remarks, we closed his account, and now he's the one complaining!
Soldierxx then came on live chat minutes after his account was closed and asks why his account was closed. The technician on live chat wasn't aware of the situation yet (since it only happened literally less than 5 minutes ago) and told Soldierxx to email the sales department to discuss the situation.
So Soldierxx starts to argue with our live chat technician who just told him he isn't even aware of the situation! Soldierxx said:
<quote>
": why should i have to wait ages for a reply off sales"
</quote>
Soldierxx never even emailed sales yet so he has no idea how long it takes for a reply!
Needless to say, he emailed sales rightafter and got a response in under 10 minutes, all he keeps saying is we shouldn't have closed his account even though he was past due on payment and that his abusive remarks were called for.
So, do we have an attitude problem? Only for people that try to rip us off, and then try to do it again a second time, and then have the audacity to be abusive to us!
I feel bad for the next provider that runs into him!I knew something was wrong on his story the minute I read it.
I personally love PSM, keep up the good work
I'm glad to real story came out.PSM has been nothing but great for me.All I have to say is if you do not appriciate the effort and expertise that you are getting from PSM, then you do not deserve there support. There are many would be server management business' out there, developing a professional relationship and one you can trust is the key to success, and all I have to say about PSM is positive, our company has been with them now since 2004 (FSM) and we have had great support. The fact that PSM, treats you like a person and no a number is my greatest impression. So what if one problem pops up at times, I know that it will be delt with by profesionals and advise given by these professionals is always appriciated. We are happy and our clients are happy. Thats all we give a dame about. PSM - keep up the great work.It's never a joy getting customers who expect full time attention for a few dollars a month, and it's even less fun when they use our services a lot, then want their money back. Sounds to me like he got much more than he paid for, then he has the nerve to come here and attack PSM. I too feel sorry for whoever he goes to next. PSM, just keep doing the great work you do and when people like this attack, just let the truth be known and all will work out.What exactly what the issue that you kept fixing over and over?Why did you keep having to "fix" something and not find a solution?
To me that sounds like a service failed, you started it, it failed again you started it, and kept doing this and you didn't even think to look at it?
Can either one of you let us know?
-ScottPSM has been nothing but great for us, they always exceed our expectations and fix everything we ask them to, we can also turn to them for advice aswell which is a real bonus. PSM offer an extremely great service for a great price. Keep up the excellent work PSM.
RegardsWith quite a few coming to Platinum's defense and lack of any hard proof of fraud provided by ptesite - I think I'll stick with Platinum. They have been great and have earned my trust. I wouldn't say they're perfect, but who is? And for the price - I'm very happy. Sometimes I feel like I've screwed them.... lol,
I find PSM to be very rude aswell. The people in the live chat just dont want to have anything to do with you. The first time i went with PSM i asked for them to cancel my subscription in paypal a few days before my month ended and they told me they would do this. It was the next month and i still had the paypal subscription going without even knowing, it took another $30 from my paypal account. I went into live chat to tell them and they just told me to contact sales. So i contacted sales to ask for a refund and it took a week to get. I really thought they had taken my money and ran off but eventually they give it me.It was not easy to get thou, i had to go in the live chat everyday and send them lots of emails untill they eventaully replied. When it comes to money, they dont like refunding.Why you waste time of a lot of peoples with this junk ? If $30 is so big money for you - apply for job in local KFC - you can make that much in only 3 hours You need to grow up A LOT and I don't think you ready to do any kind of business on internet with this kind of behaivor and attitude. eace: I find PSM to be very rude aswell. The people in the live chat just dont want to have anything to do with you.
The first time i went with PSM i asked for them to cancel my subscription in paypal a few days before my month ended and they told me they would do this. It was the next month and i still had the paypal subscription going without even knowing, it took another $30 from my paypal account. I went into live chat to tell them and they just told me to contact sales. So i contacted sales to ask for a refund and it took a week to get. I really thought they had taken my money and ran off but eventually they give it me.
It was not easy to get thou, i had to go in the live chat everyday and send them lots of emails untill they eventaully replied. When it comes to money, they dont like refunding.Thread cleaned. Please keep on topic. Only post if you have experience with the provider. Be respectful and polite posting comments towards other WHT members.They have always been there when I needed help.Soldierxx sounds like he wants the world for $30.I agree, ever since I have signed up with PSM its been nothing but a pleasure having them
-steveI want the world?No, i wanted them to fix a problem and they couldnt so they banned me.I want the world?No, i wanted them to fix a problem and they couldnt so they banned me.
Putting in 52 tickets in a month then asking for a refund the day before is alot to be asking, sounds like you get companies to fix problems then ditch them right before the refund period is up. I would of done the same as PSM and not given a refund.Never had a problem with PSM. Would recommend them to anyone needing server management.Putting in 52 tickets in a month then asking for a refund the day before is alot to be asking, sounds like you get companies to fix problems then ditch them right before the refund period is up. I would of done the same as PSM and not given a refund.Thats their story which is not true.We know the real story, you're trying to bend it into something else.
Why didn't you cancel your own subscription? Didn't you read PSM's post? It's a bug, and it might come back, in this case, it did.
It's only $30.
Get over it.Thats their story which is not true.
So you didnt put in 52 tickets and try to cancel the day before?Not discussing it with you, none of your business.Ive posted my opinion and thats the end of it.Not discussing it with you, none of your business.
Ive posted my opinion and thats the end of it.
You made it our business when you posted it on a public forum. So basically, your first post is only a half truth and what PSM is saying is true. I will come to my own conclusions, I still stick by what PSM is saying.Not discussing it with you, none of your business.
Ive posted my opinion and thats the end of it.
Had to chime in here...
"None of your business"
Really? Why'd you bring it to WHT if it's no ones business?
"..and that's the end of it"
Cool, why not ask WHT to close the thread, now that PSM has made you a liar.
eace:I knew it even before i got to PSM's reply. I have been with PSM, i doubted them huge amounts as my hosting provider said they weren't pros. When i was reading the initial post i could clearly tell that it wasn't the way that he told it. Its quite clear that he was either rude or trying to exploit PSM. PSM provided hard evidence of this. Fact is they ARE pros, they haven't let me down.I want to throw this out here for anyone that might be finishing up this thread and have any doubts as to whether or not PSM is great:One a few occasions I have been AWAY from my home PC where my PSM Client login password is stored. I have then very politely requested their assistance in some URGENT situations I needed taken care of over AIM and they helped me out. They clearly say "We don't provide support over AIM, all support is through the ticket system"... BUT, they helped me out.
On another occasion, they weren't online and I was away from my computer and had to retrieve my password to submit an urgent ticket... so.. I call them up on their sales line... and ask for them to reset my password and send it to my email address. Sure enough, the very nice lady helped me out without a problem.I mean i used the company before, and i have to say responce time was great, and the staff were friendly. They fixed all my problems and helped me a lot. I would reccomend them, not put them down like that.Yea go with them if your giving them easy jobs, give them a hard job and expect to be banned.Not discussing it with you, none of your business.
Ive posted my opinion and thats the end of it.
Not discussing it but you still posted it on a public forum for all to see?
Perhaps if you don't want to discuss it then we should have the thread deleted?Its so people can see my opinion, im not going to discuss my opinion with you and try to defend it. I have said my facts and its up to you what you want to believe.PSM came highly recommended on this board, and since server management has been a major pain since I had to move from virtual accounts, it seemed like a good fit for me
I'll save the story, but my thoughts on them are as this:
1) For 30, its a decent insurance policy for emergencies
2) Since you are only paying $30, you shouldn't expect much in the way of debugging of serious problems.
3) Customer service leaves quite a bit to be desired.
I was with them them for a couple months, and decided to leave after a few instances of #2 and #3....
Getting ready to choose one of the alternatives...Its so people can see my opinion, im not going to discuss my opinion with you and try to defend it. I have said my facts and its up to you what you want to believe.
As everyone else said, you have no right posting anything on a public forum if you are not willing to discuss it. That's the entire purpose of a forum. If you post a claim, people are going to want info, if you are not prepared to answer, then you should not have posted in the first place or you should request the thread to be deleted or locked. You are just embarrassed now that your plan to bash us, has turned into a shame on you. If you thought you were right anyway, then you should have posted the entire story like I did, not just 2 altered lines of the story that look good for you.
PSM came highly recommended on this board, and since server management has been a major pain since I had to move from virtual accounts, it seemed like a good fit for me
I'll save the story, but my thoughts on them are as this:
1) For 30, its a decent insurance policy for emergencies
2) Since you are only paying $30, you shouldn't expect much in the way of debugging of serious problems.
3) Customer service leaves quite a bit to be desired.
I was with them them for a couple months, and decided to leave after a few instances of #2 and #3....
Getting ready to choose one of the alternatives...
Thanks for your input. We do come highly recommended on wht. There are countless positive posts here about us, and only a few negative. And out of the negative posts, most of them are from people that have never even used our service but are people that just like to join in on the bashing.
We provide support on for all types of issues, simple or complex, on any software or service that comes standard with the server (apache, php, ftp, exim, mysql, whm, cpanel, etc).
From my recollection, the majority of the so-called complex issues that you had were all related to debugging 3rd party php/cgi scripts, which were not a matter of complexity, nor was it a matter of what do you expect for $29, but rather we just do not provide support for debugging 3rd party php/cgi scripts. If there is a server side error being produced by the script, of course we'll fix it, but if you buy a script (in your particular case it was banner ad rotation software) and it doesn't work the way it should and is not producing any server errors, that is not a job for any system administrator, that is a job for the developer of the script.
Like I said, we provide both simple and complex support for any problem with software or service that is standard on the server (apache, php, ftp, exim, mysql, whm, cpanel, etc), but we do not claim to offer debugging of 3rd party scripts, and shouldn't be expected to either.And out of the negative posts, most of them are from people that have never even used our service but are people that just like to join in on the bashing.You can never take responsibility for your own mistakes. Its always the customers fault or its a consipracy to bash agasint you. Have you ever thought the reason for the negative comments are because they were not happy with your service?Its like that other guy said but now all his posts have been deleted, all the real evidence of who you really are is gone.Like i said, PSM may be good for awhile but as soon as you get a REAL problem, you will be banned so they dont have to fix it. Thats the catch in their service.Had to chime in here..."None of your business"Really? Why'd you bring it to WHT if it's no ones business?"..and that's the end of it"Cool, why not ask WHT to close the thread, now that PSM has made you a liar.
eace:I will discuss it with PSM in the thread but not with people who just want to argue agasint me.Like i said, PSM may be good for awhile but as soon as you get a REAL problem, you will be banned so they dont have to fix it. Thats the catch in their service. I've been using PSM for years now (use to be FSM) and in my years of using them they have had their share of tickets from me. I've probably hit them with every server problem possible and they fixed every one. What you posted here was a big mistake IMHO. Not only web hosting companies read these threads but so do potential customers looking for a host. PSM has been and I believe always will be reliable. But just because your the customer doesnt give you the right to treat the provider like dirt. And for the record, the customer, is not always right... Thats a myth... Keep up the great work PSM!I've used PSM on a few major issues and they fixed them for me.Soldierxx, you should feel pretty good for getting around 50 tickets answered/fixed for $30.I will discuss it with PSM in the thread but not with people who just want to argue agasint me.If you want to just discuss it with them then why post it on a public forum!and 50 tickets for $30 is pretty good, assuming that they spent around 30 mins per ticket that is very poor pay for them
Yeah, I mean honestly... 50 tickets for $30? You are a <?php echo $slanderous_statement ?> to demand a refund, I'll tell you that. I have used PSM the better part of a year now, and I proudly pay that $30 each month. I don't think I have ever submitted more then 3-4 tickets in a month.. but when I do, they are tickets that I would've paid $30 PER TICKET for to get resolved. These guys are THE BEST, and you made a VERY BIG mistake trying to bash them here with your lies. It's not a bad idea to bring legit complaints here, but bringing fictional stories to WHT and then refusing to defend them, is like throwing a freshly killed zebra to WHT's lions. We're all just eager to rip it apart.Well said Rich... Think about how much money you are paying professionals per hour!You can never take responsibility for your own mistakes. Its always the customers fault or its a consipracy to bash agasint you. Have you ever thought the reason for the negative comments are because they were not happy with your service?Its like that other guy said but now all his posts have been deleted, all the real evidence of who you really are is gone.
Like i said, PSM may be good for awhile but as soon as you get a REAL problem, you will be banned so they dont have to fix it. Thats the catch in their service.
what r u talking about, what mistake did they make? nobody else here thinks they made any mistake either, and everyone is saying you are wrong. you got over 50 tickets done for under $30 and asked for a refund.
you reopened a ticket after your account was past due on payment and were rude to them so they closed your account, anyone else wouldve done the same thing.I didnt demand a refund, this is what i mean. Nobody knows the real facts and im not going to sit here and explain them to you.I didnt demand a refund, this is what i mean. Nobody knows the real facts and im not going to sit here and explain them to you.
Then request the thread to be closed. Period. End of story. Then in future, don't even think about posting unless you are going to explain your side in full as PSM has.Look at what PSM have to say to me to try and shut me up:" Plus, if you think slandering us is the way to go, I encourage you to search the California Federal Court for lawsuits by Platinum Server Management, Inc. We started 2 lawsuits that are pending in California Federal Court, plus another lawsuit we started that just finished in California Federal Court where we were just awarded a substantial amount of money against someone just like you that thinks slandering someone on the forums will resolve their issue. It's all public record, check the California Federal Court."That shows they know i was right all along and dont want to take responsibility for what they have done, instead they have to send me threats.Well, all I can say is usually the party that threatens legal action is the one that knows their guilty.I fail to see why PSM can't just admit they MAY be wrong in this particular situation. Soldier has defended his case aptly.Look at what PSM have to say to me to try and shut me up:
" Plus, if you think slandering us is the way to go, I encourage you to search the California Federal Court for lawsuits by Platinum Server Management, Inc.
We started 2 lawsuits that are pending in California Federal Court, plus another lawsuit we started that just finished in California Federal Court where we were just awarded a substantial amount of money against someone just like you that thinks slandering someone on the forums will resolve their issue. It's all public record, check the California Federal Court."
That shows they know i was right all along and dont want to take responsibility for what they have done, instead they have to send me threats.
No, it shows that if you don't stop slandering their company, they will take legal action against you, as they have before.
Come on, you lost $30 at most ... I couldn't get a three course meal for that. You made your point, now why don't you cut your losses and move on.Yea you right, i have lost $30 because i didnt get the service that i paid for.Since both sides have had their say and this thread isn't going anywhere useful, it is now closed.
Lois