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I signed up with Platinum Server Management a few days ago. I must say, up to now there service is Excellent. At first I was very cautious as I asked myself "How can someone offer such good service for only $30 a month" As $30 isn't much, I decided to try them mostly for their server security. I've had a few problems, within moments of submitting a ticket, I get a friendly and fast response. Great job PSM! Keep up the good work!
:smash:I'm glad to see you are happy, they are really good I got a few friends signed up with them and heard loads of good things about them, you can't go wrong with $30. Best of luck!Another vote for PSM. I have been with them for a few months.The price looks too good to be true especially with all other Indian outsourcing companies giving the industry a bad rep (don't get me wrong, some may be good, but not the majority).They resolve issues within the day max. Sometimes within 60 seconds.They very competent and friendly. Always been happy with all the jobs. Unlike other companies, when you tell them to fix something, they will actually fix it first time round.I completely recommend them...Great work guys!I, personally, don't like them all that much.. Their server security method isn't exactly up to par, I had to have the people from jonesolutions go through and re-do it.I never got to use their other services, only the server security setup, and wasn't all that happy with it. Even when I requested a refund, all of a sudden I didn't qualify for one, just because I didn't create a ticket expressing my dislike in the ONE function I DID try.I tried to be nice and say something along the lines of, "I'm happy with the services PSM offers and all, but I just wasn't happy with the one service that PSM gave me, that I requested done", and all of a sudden they took that as being satisfied with PSM as a whole, and couldn't understand that I was not satisfied with the one THING I DID REQUEST. So when I requested a refund, they sat there and accussed me of changing my story.Then when I cancelled, I was under the assumption they'd close my paypal subscription, as I don't log in there much at all, and the next month rolled around, and a new months payment came out of my account. When I tried to request getting my money back, I was accussed of being a fraudster (even though I closed my account before the next months payment should have gone through), and took 2 payments from me.I would let PSM be, and just be fine with it, if they'd just give me my money back. I know I'm not the easiest person to deal with, but good lord, I ain't trying to fraud anyone.I could care less about my first months payment.. You guys did the work, even though I WASN'T satisfied with what work you did do, you did do something.. I would LIKE a refund for both the first and second month, but I know I won't get my first months..Can I atleast get my second month back? My account was CLOSED BEFORE that payment went through, do the right thing and give back the money, you didn't do anything, I wasn't a customer at that time anymore, and you still won't give me the money back anyways? Just that one month back. Please?Not to go on about the rest of the post but it's your responsibility to close your subscriptions. Not theirsHere's the real story with 'swflnetworks'
On 11/8/05 he contacted us first asking if we can provide him with free support!
Then when we said no of course, he asked if we can do a one time fix for $5!
Then again when we said no of course, he asked if he can pay $29, and then we refund $24 when we are done! Obviously we said no. Our prices are more than fair, regardless, you should not be bargaining with any real company, it's not like you are at a flea market. So he signed up anyway, and the account was setup but his credit card declined so his account was never active to let him submit tickets.
Then on 12/29/05, he sends us his resume asking if he can work for us.
Then later that day on 12/29/05, he signs up with us and pays $29. He submits 3 tickets by the second day his account was setup which was 12/30/05, and then on 2/1/06 he emails asking for a refund, and he didn't even say he was disatisfied, he just said he didn't need our service anymore. Obviously his predisposition was to get a refund in the first place, by the conversation we had months prior with him. He even told us as an incentive for us to refund the amount was so he can join our service again a few months later with more servers then!
Thanks 'e-places', you are correct, it is the customers responsibility to cancel the paypal subscription, it's not like a credit card where the merchant can pull the funds, paypal sends the funds. Or at the very least, the customer has complete control over cancelling the paypal subscription at their own will. But even if some people may think it is our responsibility to stop the subscription, 'swflnetworks' emailed us requesting to cancel AFTER the paypal subscription had already renewed. So even if we were the ones that were going to cancel the subscription, there was no way for us to know to cancel it when he only told us AFTER the paypal subscription renewed. Of course if he cancelled before the subscription renewed, we would've given him a refund.
Btw, when I confronted him about his original contact with us on 11/8/05, he denied it was him even though it came from his same exact email address and was signed by his same name, he claimed it was his cousin using his computer at that time. When I asked him why didn't he submit a ticket to us to request cancellation before his account renewed, he said his login did not work, I asked what login are you using, he showed us the login from the account that was setup on 11/8/05 that he just said minutes ago was not done by him!Its amazing how people try and lie to trash a company but it won't work PlatinumServerManagement is on top and will allways be I've recommended them in half of my posts I've made on here and there top notch stuff. I've got many friends that are signed up with them and they are very happy with them so I wouldn't doubt them for a minuet.Here's the real story with 'swflnetworks'On 11/8/05 he contacted us first asking if we can provide him with free support!Then when we said no of course, he asked if we can do a one time fix for $5!Then again when we said no of course, he asked if he can pay $29, and then we refund $24 when we are done! Obviously we said no. Our prices are more than fair, regardless, you should not be bargaining with any real company, it's not like you are at a flea market. So he signed up anyway, and the account was setup but his credit card declined so his account was never active to let him submit tickets.Then on 12/29/05, he sends us his resume asking if he can work for us.Then later that day on 12/29/05, he signs up with us and pays $29. He submits 3 tickets by the second day his account was setup which was 12/30/05, and then on 2/1/06 he emails asking for a refund, and he didn't even say he was disatisfied, he just said he didn't need our service anymore. Obviously his predisposition was to get a refund in the first place, by the conversation we had months prior with him. He even told us as an incentive for us to refund the amount was so he can join our service again a few months later with more servers then!Thanks 'e-places', you are correct, it is the customers responsibility to cancel the paypal subscription, it's not like a credit card where the merchant can pull the funds, paypal sends the funds. Or at the very least, the customer has complete control over cancelling the paypal subscription at their own will. But even if some people may think it is our responsibility to stop the subscription, 'swflnetworks' emailed us requesting to cancel AFTER the paypal subscription had already renewed. So even if we were the ones that were going to cancel the subscription, there was no way for us to know to cancel it when he only told us AFTER the paypal subscription renewed. Of course if he cancelled before the subscription renewed, we would've given him a refund.Btw, when I confronted him about his original contact with us on 11/8/05, he denied it was him even though it came from his same exact email address and was signed by his same name, he claimed it was his cousin using his computer at that time. When I asked him why didn't he submit a ticket to us to request cancellation before his account renewed, he said his login did not work, I asked what login are you using, he showed us the login from the account that was setup on 11/8/05 that he just said minutes ago was not done by him!Listen Ethan (I'm guessing this is),I have no reason to lie about me signing up on the 12/29/05, I, me, myself, did sign up on the 29th of December. I keep login details on my hard drive of a personal computer that is not connected online, when I don't have any records of them because I'm either too busy or too tired to put them on, I go by email records, and yes I didn't bother looking at the date, shoot me.. PSM was one that I didn't have any record of on my hard drive prior to that. If what you said was Me, (who in fact WAS my cousin)trying to sign up in November, don't you think I'd know how to work my own credit card? Does that ever tip you off? Did it ever tip you off that the "Verified by VISA" that I'm required to use for security purposes each time I use the card was declined? (And yes, I found out about all the things that failed AFTER I'd cancelled my card (on December 16th mind you after he started using my card for other things like computer parts, PayPerView, and Pornography (as if that wasn't bad enough), had records sent to me, and questioned him about it.I am not the type to create tickets to distress my dis-satisfaction, or even create threads here at WHT like some do, to distress my dis-satisfaction. And I never remember reading in the TOS where it requires me to create a ticket to show my dis-satisfaction.The fact that I never asked you to do anything else before requesting a refund didn't tip you off?If I'm just trying to rip you off, why would I go directly to Jonesolutions, to have them RE-DO everything?If you go to BestBuy, buy an item, then come back a day later and ask for a refund, they don't say "Well, you didn't make a phone call to tell us your dislike for the product.." or "You didn't fill out our survey (I hate them annoying little things when I'm trying to work and get things done) to tell us your dislike for the product." They take it, and they refund you. In and out in 2 minutes.Let that one dribble for a while.Not to go on about the rest of the post but it's your responsibility to close your subscriptions. Not theirs
An honest and true company wouldn't keep money that they didn't even work for. Again, in the TOS, there is no mentioning of it being the customers responsibility to close subscriptions.Nice to see the other side of the story. It is indeed clients responsibility, the intentions of the client were clear - not to pay in the first place. And indeed, you really shouldn't be bargaining when the price is so low in the first place. That is just plain cheap. The security work PSM have carried out has to got to be one of the best i've seen. And the optimisation work really did improve our server performance dramatically.Nice to see the other side of the story. It is indeed clients responsibility, the intentions of the client were clear - not to pay in the first place. And indeed, you really shouldn't be bargaining when the price is so low in the first place. That is just plain cheap. The security work PSM have carried out has to got to be one of the best i've seen. And the optimisation work really did improve our server performance dramatically.For one thing, you don't even know the work that was being "bargained". As Ethan felt the need to leave that out to make it sound like I wanted him to do the whole list for $5. I needed php recompiled, as I couldn't do it, due to I had to leave for my uncles funeral that was 5 states away, the only thing I had handy on me was a palm pilot, kinda hard to recompile php on a palm pilot.THAT was the work that was being "bargained".And again, had you read my last post, WHY IF MY INTENTIONS WERE NOT TO PAY, WOULD I GO TO JONESOLUTIONS TO HAVE THEM RE-DO EVERYTHING?That doesn't make sense. I never asked THEM for a refund. Because I was actually SATISFIED with JS's work.For one thing, you don't even know the work that was being "bargained". As Ethan felt the need to leave that out to make it sound like I wanted him to do the whole list for $5. I needed php recompiled, as I couldn't do it, due to I had to leave for my uncles funeral that was 5 states away, the only thing I had handy on me was a palm pilot, kinda hard to recompile php on a palm pilot.
THAT was the work that was being "bargained".
And again, had you read my last post, WHY IF MY INTENTIONS WERE NOT TO PAY, WOULD I GO TO JONESOLUTIONS TO HAVE THEM RE-DO EVERYTHING?
That doesn't make sense. I never asked THEM for a refund. Because I was actually SATISFIED with JS's work.
Look, I'm not here to debate the ethics and morals of PSM. I have had first hand experience with them and I am basing what I have said on that first hand experience. I have billing issues with them as well as other things. But ultimately, I am more than satisfied with the services they have provided me thus far.
The issues you have mentioned have no influence on the fact that they are competent techs and know what they are doing. If you think they stole your money etc. then that is your opinion, I am not debating that, I have no way to provide or disprove what you are saying and based on my experiences, I will continue to recommend them to everybody. I am satisfied, and to me, that's all that matters.Look, I'm not here to debate the ethics and morals of PSM. I have had first hand experience with them and I am basing what I have said on that first hand experience. I have billing issues with them as well as other things. But ultimately, I am more than satisfied with the services they have provided me thus far.
The issues you have mentioned have no influence on the fact that they are competent techs and know what they are doing. If you think they stole your money etc. then that is your opinion, I am not debating that, I have no way to provide or disprove what you are saying and based on my experiences, I will continue to recommend them to everybody. I am satisfied, and to me, that's all that matters.
That's fine. What's good for some people is not good for another. I'm not holding you back from recommending them.
But yes, I will admit, Myself and Ethan left a few chunks out of the story, and when people jump to conclusions saying it was my INTENTIONS not to pay, that's what gets me off. I didn't sign up for PSM to rip them off, I signed up for PSM to get a job done that I could feel comfortable with, which is just something I didn't receive, which is why I had to go elsewhere.ive been with them for a month been v happy and got more than my moneys worth so far im also going to add my other servers when they go live i just wish they looked after DA servers aqs well
any way for there price they are well worth it and saves me stress and time which makes it even betterToo bad they do not support FreeBSD. So far I've no problem with them.Too bad they do not support FreeBSD. So far I've no problem with them.Have you asked them?Have you asked them?
Yeah, i already asked them yesterday....well i m using unix, with ensim pro control panel does PlatinumServerManagement offer ensim pro support, if they do i will singup with them soon, cuz i need server management soon, let me know thanks...Gee, I wonder if "cpanel management" means ensim management.Heres a hint. No, it doesn't.Hello,I signed up with Platinum Server Management a few days ago. I must say, up to now there service is Excellent. At first I was very cautious as I asked myself "How can someone offer such good service for only $30 a month" As $30 isn't much, I decided to try them mostly for their server security. I've had a few problems, within moments of submitting a ticket, I get a friendly and fast response. Great job PSM! Keep up the good work!:smash:I came to this section to start a thread asking about PSM. Good workHello,I signed up with Platinum Server Management a few days ago. I must say, up to now there service is Excellent. At first I was very cautious as I asked myself "How can someone offer such good service for only $30 a month" As $30 isn't much, I decided to try them mostly for their server security. I've had a few problems, within moments of submitting a ticket, I get a friendly and fast response. Great job PSM! Keep up the good work!:smash: Agreed! There isn't a company online that even comes close to PSM!The one thing that I really love, if I submit a ticket, not even an emergency one at 11:00 PM. (-5GMT), I get a response usually within 5 minutes and it's resolved within 15, much ahead of their SLA. I'd strongly advise them to anyone who has a small-large backround in linux. They do a great job at monitoring servers and restarting failed servers, they are also great at preforming initial security setups to prevent against server comprimise.
Thanks PSM for all the help!
:smash:I use PSM as well, and just like most, I am completely satisfied with the service that I recieve. I have had 1 or 2 tickets go over their 24 hour SLA, but they have been VERY few and VERY far between.... Only for a few very complicated issues. On the other side of the coin, I find that most tickets are resolved within an hour or so, WELL within their SLA....
I couldn't be happier
-steveBeen with Platinum Server Management for quite a while now. I only submit a small handful of tickets each month, but they are always there for me and respond very quickly. Worth $100/mo if you ask me.. $30/mo is a steal.I might need to get managed soon. If I do I will pick PSM after reading all of this thanks.I don't understand how we have had such horrible experiences with Platinum Server Management and no one else on this posting has.Have any of you seen any server compromises? We experienced two since being with them and have had tickets go for days until we finally have called their phone number to complain.They have ignored questions we have asked over and over. I'm guessing maybe they have issues against us, but if that is in fact the case they should be telling us to go elsewhere instead of risking our customers security.By the way their site has now been down for roughly an hour and yes I have tried to reach it from several networks across the US.swflnetworks,
How many tickets did you place, before you went on your leave?swflnetworks,How many tickets did you place, before you went on your leave?I can't even remember. I don't think it was more than 4 during the entire time I had my account there.And I've had 2 tickets at Jonesolutions, and so far no need to create anymore right now, as I'm actually satisfied with the work JS did over PSM's.Not to mention the people over at JS were actually courteous.---------------------------------------------------------------------------------------Aside from that:I'm still waiting to hear it Ethan. Why, if I were trying to rip you off, would I go to Jonesolutions, pay MORE, to have them redo everything and NOT ask for a refund?Since you seem to have me so figured out, King Ethan.I don't understand how we have had such horrible experiences with Platinum Server Management and no one else on this posting has.Have any of you seen any server compromises? We experienced two since being with them and have had tickets go for days until we finally have called their phone number to complain.They have ignored questions we have asked over and over. I'm guessing maybe they have issues against us, but if that is in fact the case they should be telling us to go elsewhere instead of risking our customers security.By the way their site has now been down for roughly an hour and yes I have tried to reach it from several networks across the US.Shortly after posting these statements on WHT PSM responded to my ticket with quite a few things that did not take responsability. In fact they also shutdown my account so I couldn't respond back. (Amazing that all it took to get them to respond to a ticket they hadn't replied to for 30 something hours was to make a post on WHT)I had posted in my ticket about my 2nd server protected by PSM being hacked. They responded with this:1) "This is the 2nd server that has been compromised now that is managed by your company."I hope you are not attributing this to us, we can not, and do not, nor can anyone in the world guarantee an unhackable system. Once we secure it, what you do from that point on can leave the server secure or make it more vulnerable (ie, adding vulnerable scripts, giving your passwords out to others, etc). Even after we harden it, we make a specific point of saying:---------Can we guarantee your system will be hacker proof?No, nobody can! It is 100% impossible to make a server hacker proof, that's a fact. This is even more impossible when vulnerable freeware scripts are so commonly used (forums, bb's, guestbooks, formmails). Nevertheless, even multibillion dollar company's such as banks, government computers, credit card companies, have had server's compromised. We consider our security hardening procedures to make your system hacker resistant. The software we install secures the system without adversely effecting or hindering the normal operations of your server.I agree that nothing is 100% secure however when you hire a security company to take care of your server security they should be able to look at results from their own tools they install. E.G.On May 23rd they responded to my security compromise that I told them about and said they couldn't find a trace of the intruding IP I gave them. When looking at the software they install to store root logins the IP is clearly there. Why didn't they look at the list of the root login tracker they installed?On top of this they had still ignored what I had told them about installed software.They also didn't even respond to my ticket for roughly 30 hours and at that time they had already viewed the post on WHT. They replied saying many things, but I want to point out this statement:Nobody ignored any of your questions, until we could login, we couldn't answer them. I know you provided the login info, and we have not had a chance to login yet to work on this, I do apologize for the delays, but with 2 major unexpected upgrades just released both practically within the same day from cpanel, and both with major bugs, we were extremely inundated with requests this week. This was so unexpected that we did not even have time to rearrange our employee work shifts.They say they didn't ignore questions and couldn't answer them until they logged in. However when we reported the ticket they had been told the name of the software installed and yet logged in and told us they couldn't find the IP and made suggestions about tightening down SSH. That was on May 23rd. On the 26th they still hadn't logged in again. That is over 2 days later that they hadn't logged in. They claimed that they were so busy :angry: , then why in the hell were they on WHT reviewing statments about their company? They had customers waiting and here they were reading forum comments.I understand when a company has a hard time. But this company had me as a customer for a very long time in hopes that they would improve. They had an excuse for everything it seemed and instead of taking care of a important time critical issue they were notified about on the 23rd they we're reading a forum on the 26th and shutting down an account over a customer stating their bad experience (which I was planning on cancelling at the end of the month). I have to say I truely feel in my honest opinion: they are incompitent in this situation, and in my opinion I don't believe saving money is worth taking the risk of working with such individuals!It's almost always a pain to move from one managment company to another but in this situation it is worth it!I truely hope that no other customers of theirs go through this kind of situation, but would be interested in hearing of any similar experiences.Is there anyone here other than Rich that can tell about their experiences with PSM?I'm guessing gasxtreme has been with them for a little while too.I'm curious to hear about more experiences.Well PSM. Stay like you are, don't listen to anyone saying less support will greaten your bottom line. Remember, the cheaper the services, the more people you attract. If you also have kick-*** service, than that just attracts tones more customers.Which greatens your bottom line more than cutting the service.I was with platinum server management for my first month, whilst they were very helpful, responded to all my tickets in good time, they didn't seem to have as much knowledge in the high bandwidth / IO solution I was running. They're great if you're a webhost, running cPanel, etc.. But if you need a highly optimised server for dealing with large amounts of traffic without cPanel i'd reccommend going elsewhere.Well PSM. Stay like you are, don't listen to anyone saying less support will greaten your bottom line. Remember, the cheaper the services, the more people you attract. If you also have kick-*** service, than that just attracts tones more customers.
Which greatens your bottom line more than cutting the service.
More like, the cheaper the services, the bigger license to act like a **** to your customers, and sit there and accuse them of fraud any time they want a refund.Is there anyone here other than Rich that can tell about their experiences with PSM?
I'm guessing gasxtreme has been with them for a little while too.
I'm curious to hear about more experiences.
I've been with PSM for about 9 months.... So far their service has been flawless in my eyes. I have had a few tickets go over their 24 hour guarantee, but I expected them to, due to the nature of the issue, and I was still perfectly happy with the resolution time. As I've stated before, on the other side of the coin, MANY of my tickets are resolved within an hour or so...
Bottom line: For $30/month, they do an outstanding job. I couldn't be happier
-steveI recently (within the last two months) added several servers to be managed by PSM. I cannot say how happy I have been with their service. Their responses are very fast on emergency issues and they have solved all my tickets thus far without any issues.We've been using their services, and servers, for over a year now and have never had any problems. Even low priority tickets have never taken more than a few hours for a response.We've been using their services, and servers, for over a year now and have never had any problems. Even low priority tickets have never taken more than a few hours for a response.
Wow I can't say I've had the same good experience as my other post indicate. I'm glad you guys are getting such good service. They said they didn't have anything against me, but I haven't had these great quick responses in a lot of cases. I felt like I had to do some baby sitting to get things done. They would ignore questions I asked just like my latest ticket. Even in that ticket they didn't even mention checking on the software I mentioned consistantly until many responses in. It was like I had to badger them just to get a response to that issue.
I am glad to see others not having those issues. At least it would make more since if it was just a prejudice situation which caused my issues.I, personally, don't like them all that much.. Their server security method isn't exactly up to par, I had to have the people from jonesolutions go through and re-do it.
I never got to use their other services, only the server security setup, and wasn't all that happy with it.
Even when I requested a refund, all of a sudden I didn't qualify for one, just because I didn't create a ticket expressing my dislike in the ONE function I DID try.
I tried to be nice and say something along the lines of, "I'm happy with the services PSM offers and all, but I just wasn't happy with the one service that PSM gave me, that I requested done", and all of a sudden they took that as being satisfied with PSM as a whole, and couldn't understand that I was not satisfied with the one THING I DID REQUEST. So when I requested a refund, they sat there and accussed me of changing my story.
Then when I cancelled, I was under the assumption they'd close my paypal subscription, as I don't log in there much at all, and the next month rolled around, and a new months payment came out of my account. When I tried to request getting my money back, I was accussed of being a fraudster (even though I closed my account before the next months payment should have gone through), and took 2 payments from me.
I would let PSM be, and just be fine with it, if they'd just give me my money back. I know I'm not the easiest person to deal with, but good lord, I ain't trying to fraud anyone.
I could care less about my first months payment.. You guys did the work, even though I WASN'T satisfied with what work you did do, you did do something.. I would LIKE a refund for both the first and second month, but I know I won't get my first months..
Can I atleast get my second month back? My account was CLOSED BEFORE that payment went through, do the right thing and give back the money, you didn't do anything, I wasn't a customer at that time anymore, and you still won't give me the money back anyways? Just that one month back. Please?
Not to be mean or anything. But I dont think its there fault. If your company doesnt make enough money and you need to post about someones attempt to help you with securing your server for a low price like 30 usd. I ask this how can you complain about there service when you dont have any idea what they did to your server? Because if you did, you wouldnt be in need of thier services. Maybe you should think about learning for yourself before you start a hosting company.
Are you not affraid that your customers will see your post ????Wow I can't say I've had the same good experience as my other post indicate. I'm glad you guys are getting such good service. They said they didn't have anything against me, but I haven't had these great quick responses in a lot of cases. I felt like I had to do some baby sitting to get things done. They would ignore questions I asked just like my latest ticket. Even in that ticket they didn't even mention checking on the software I mentioned consistantly until many responses in. It was like I had to badger them just to get a response to that issue.
I am glad to see others not having those issues. At least it would make more since if it was just a prejudice situation which caused my issues.
Look man, you made your point already. Like 5 times. Just go away, nobody wants to hear you bitch. We all know you have beef with these people, but stop cluddering up other peoples threads.
/disable plz.Hello,
I signed up with Platinum Server Management a few days ago. I must say, up to now there service is Excellent. At first I was very cautious as I asked myself "How can someone offer such good service for only $30 a month" As $30 isn't much, I decided to try them mostly for their server security. I've had a few problems, within moments of submitting a ticket, I get a friendly and fast response. Great job PSM! Keep up the good work!
:smash:
I had an issue with them not attempting to help on an issue, but other than that, I say PSM is a good server manager.Look man, you made your point already. Like 5 times. Just go away, nobody wants to hear you bitch. We all know you have beef with these people, but stop cluddering up other peoples threads.
/disable plz.
People post the experiances they have. That's part of being on a discussion forum?Look man, you made your point already. Like 5 times. Just go away, nobody wants to hear you bitch. We all know you have beef with these people, but stop cluddering up other peoples threads.
/disable plz.
What crawled up yor back end and died?
I haven't said a word for sometime now. You're the only one bringing it back up. If someone else wants to continue to talk about it so be it, but I have already stopped. You're the only one bitching about it.
Hopefully you do understand the point of talking on a forum is to discuss other peoples point of views and share their experience. In fact I asked to hear about good experiences as well if you read all of my post.
By the way since I'm here: PSM did manage to do the right thing by at least giving a refund without me asking. I may not agree with them just shutting off my account with a way to respond and them not answering their phones while having some kind of answering system/phone system that won't let you leave a message. But at least I will give the credit where it is due!05-26-2006, 05:10 AM #26mrblack77Ok, you haven't said anything for a week, in this thread. All you do is post in threads about platinumservermanagement; and I don't want you being an ******* to me.I'm trying PSM this month on one of my servers. They seem pretty good with CPanel and did all the basic setup for me to a good standard, for the price they charge, so far I find it an excellent way to cut down your time and huge responsibility on your servers.Just wanted to add my own experience with Platinum Management, their service is as good as long is their domain name Seriously, I had a horrible experience with Server4Sale which were doing a very bad job of managing the server, so I turned to Platinum and they cleared all issues quickly, efficiently. Only problem was that when Server4Sale realized that one of "their" boxes was being managed by Platinum they freaked out, and the hostilities began that led to their shutting the server down and making me lose all my data. So for me it's big thumbs up for Platinum and huge thumbs down for Server4Sale. I think Platinum should begin reselling for LayeredTech and SoftLayer, it would be an awesome combination.What crawled up yor back end and died?
I've talked to 7 year-olds with more maturity than you.
Just for the heck of it -
PSM is great, simple as that.
Response times - Well, I'm in Australia, they are USA, different time zones, usually responses in 5 minutes.
All the problems I had have been resolved, I'm not sure I have any problems with my server at the moment, nor is there anything I need to install, because PSM has done it already.
For $30 it's more that meets the eye.Has anyone used PSM for monitoring only? I sent them an email and it has been 3 days, with a followup, and no replies. What is the best way to contact their support?Has anyone used PSM for monitoring only? I sent them an email and it has been 3 days, with a followup, and no replies. What is the best way to contact their support?
Open a new ticket asking for the status of ticket number #
One criticism I can think of so far of PSM: Their pricing is very low, too low. This only means, more clients, yet still comparatively low income. When they will have too many clients I'm sure their quality of service will be compromised. It's a basic observation.Has anyone used PSM for monitoring only? I sent them an email and it has been 3 days, with a followup, and no replies. What is the best way to contact their support?
We get quite a few emails a day, if you didn't receive a response from us then it was probably overlooked or our spam filter got it. Please PM me your email address so I can search for it, or just re-send it with 'ATTN: John' in the Subject line of the email so it stands out.
One criticism I can think of so far of PSM: Their pricing is very low, too low. This only means, more clients, yet still comparatively low income. When they will have too many clients I'm sure their quality of service will be compromised. It's a basic observation.
Thanks for your concern. We've been offering our service for about 5 years now with the same prices, and for anyone that has been with us for a while, will say our service continues to get better and better as we grow. We are always checking QA, work load, etc., to make sure that our customer-to-employee ratio is balanced with what we can efficiently handle. We would never let ourself get into a position where we cannot provide quality support because of our prices.We would never let ourself get into a position where we cannot provide quality support because of our prices.
Thanks for your assuranceNew PSM customer here,Account setup took 24 hours, alittle longer than I expected, however everything else was great!Initial server setup took about 8 hours to do, and smaller tickets were done within the hour, sometimes 10-15 minutes! Worth EVERY penny!they monitor the load? spammers? these prizes are real? can i go on vacation and leave one of my servers to this guys?No.
It's not a proactive service, though if they notice the trouble on their monitors they will try to reboot the server, limited to the info they have.I enjoy proactive service, as it gives you some privacy against people logging in and making updates/backups/etc, without your consent. Also, it isn't that hard to login to their portal and make a ticket if you’re stumbled. I've seen responses in 3-5 minutes, and resolutions in 10-15. Though, I think their uptime monitor is slightly out of tune
. (I get emails at one in the morning telling me a server is down, when siteuptime with 5 minute monitoring on different ports reports nothing.) Hey, it's defiantly with the $30 though.My 2c.Another vote for PSM. I have been with them for a few months.The price looks too good to be true especially with all other Indian outsourcing companies giving the industry a bad rep (don't get me wrong, some may be good, but not the majority).They resolve issues within the day max. Sometimes within 60 seconds.They very competent and friendly. Always been happy with all the jobs. Unlike other companies, when you tell them to fix something, they will actually fix it first time round.I completely recommend them...Great work guys!Take PSM and Kayako for example. Both have great support and service 
Not to happy at all with PSM. Their initial security was good but their optimization sucks. My site has only been partially up since Iam redesigning it and it though the server load is constantly over 70%. I had a smaller server at another company manged in house bythat company and the server load was never over 10% even when the site was fully operational.I'm wondering if anyone here can provide a comparative review of Platinum Server Management with Server Wizards...???Have you ever had a certain personality you just don't click with?There will always be, with any company regardless of size, unsatisfied customers. It does not matter how a company structures their customer service policies and procedures, there will always be issues that can't seem to be resolved in a proper manner for a few customers.Is it the customers fault? For the most part - no. Nor is it the companies fault. It is just a fluke in the system or a miscommunication that ended in a service conflict.PSM - I have been with them in the past and loved everything about them. I actually would spend hours talking with Ethan on the phone getting help and friendly advise about the industry and key points I should consider. This guy is an amazing character and resource for the hosting industry and I have told him more than once that WHIR or PingZine should snatch him up for some articles.Ethan runs a sound company that is solid in its foundation and intergrity. This is not a company held together on duc tape and bubble gum. More over - for a company to admit to possibly missing a few emails due to overload or spam filters shows they are working for you. Many people would try to excuse the fact that they never received them. PSM is truely a company that works for you.There are those that will disagree and that is okay. Everyone has their own seperate experience with many companies - but with PSM - if you do your research you will find they are a very solid company.Good company i agree, and they seem to know what their doing.The only problem i have is a sever connection issue that was on going, and the only answer i ever really got was "We've turned the firewall off..." not exactly a solution but whatever...To all these people out there using PSM... your opinion please:
We are using a fully managed VPS by a well known VPS provider. Could we use PSM in order to help us out in crisis?
Our need is basically to have a monitoring service that would check the most cruscial services like cpsrvd, http, pop3, ftp, mysql, etc. When a problem is detected they should take automatic action in order to restore the services (propably working together or in parallel with our VPS provider if the issues are too complex like Virtuozzo or Hardware problems. ) and notify both our VPS provider tech support & us of the detected problem and its resolution.
Basically, what we need is to have a problem detection and repairing system that would act automatically, so that if we are away for some days or at a place without web access we can have complete peace of mind that the VPS is been constantly looked after.
Do you thing that PSM is the right solution for us or do you have any other suggestions?
Thank you all in advance.I think PSM only does cpanel servers?PSM is the best. Only have been with them 1 week. In this 1 week they answered ANY question I had and quickly. 5stars for them. Ill post a further review once I have been with them a month. But I cannot see anything not good come out of itYes, according to their FAQ
Why do you only support Linux operating system with CPanel control panel?
In this industry, nobody can be a jack of all trades, unless they are a master of none. Our company and employees has worked with servers running Linux and CPanel exclusively for many many years. We prefer to specialize in a specific area and are confident we can fulfill all of your technical support requirements.It'd be nice if they'd be willing to do things over KVM unit, like OS installs etc., That'd be an amazing service for them to provide..these dudes are amazing thumbs up deffo 10 tickets in an hour all answered and fixedrohitj,If your looking for advanced services like that, $29.00 is way under the price range. I personally use PSM as a backup administrative service, and a great monitoring system. Keeping their services to fast, ticket based support keeps the prices down, and response time fast.I would only recommend Platinum if have one cPanel server and want some cheap help with it. If you phone them about billing or sales issues they are rude on phone. Platinum's support is ok for basic stuff once you finally get set up as long as you do not question anything they did. We had some exploit security issues that they didn抰 really resolve so we had to hire someone else who knew more about security. Our datacenter said they had to fix some things they did to our servers after we did a reboot and the server didn't start up again. They also have serious billing issues. This company may be ok if you own maybe one or two servers, but if you try to add more they start to double bill you. When I asked about being doubled billed they were rude, immature, would not listen and then just cut off our account including servers that were still paid for the month! If you are a growing business Platinum is too small an outfit for all your needs. I recommend paying more for a more professional service; I guess you get what you pay for.johnnybigwig, I am somewhat sceptical about your post, it is your first post and you have come on to trash a company, and for no apparent reason.
I myself use PSM and I have clients who I have referred to PSM who are also amazed at the level of service they recieve for $29.00 per month.
They are wizards with cPanel and worth every single penny. Yes, they will never beat a service that gives you a near dedicated technician, but for the price, they are far better bang for your buck.
I don't think that people come to a forum to see everyone write that every company and service is wonderful and perfect? Someone wanted to know other's experiences and opinions of PMS. Our opinion PMS is suitable for small companies, but not larger ones. If PMS fits your business profile, good for you, and good luck with that. After one of our servers experienced kernel problems, we returned to our old mgmt company, the savings in money from PMS did not suit our needs.I agree with Xcellweb Matt.
Kernel issues are *not* PSM's problem. They warn you before they do a kernel upgrade that 50% of them go wrong. So if you accepted the disclaimer, it's your own fault for taking the risk.Nick, you have just proved my point why I would not recommend Platinum to service the multi-server business model. You received a warning from PSM where they said that 50% of their kernel upgrades go wrong? I never received such a warning, but if I did I would run for the hills in fear of incompetence! That does however; make my point regarding their limitations. We took our business back to acunett where they advertise constant kernel upgrades. Why would kernel upgrades not be your server management’s problem? If you need to hire someone else to do the complicated stuff, they are not fully managing your servers. Have you tried other server management companies, who are you comparing them too?Nick, you have just proved my point why I would not recommend Platinum to service the multi-server business model. You received a warning from PSM where they said that 50% of their kernel upgrades go wrong? I never received such a warning, but if I did I would run for the hills in fear of incompetence! That does however; make my point regarding their limitations. We took our business back to acunett where they advertise constant kernel upgrades. Why would kernel upgrades not be your server management抯 problem? If you need to hire someone else to do the complicated stuff, they are not fully managing your servers. Have you tried other server management companies, who are you comparing them too?
ive had platinumservermanagement upgrade kernel on all my servers without any problems. they don't say 50% of "their" kernel upgrades fail, they say that kernel upgrades are tricky and have a risk of failure, and ask if your datacenter is available to manually bootup the server if necessary.
the disclaimer they send is just a heads up warning, and my datacenter told me the same thing when i asked them to do it (before i went with psm).
my friend had acunett upgrade kernel a while back, it failed, and had to be redone. it's no big deal, because those things happen with kernel upgrades, but at least psm gives me a heads up warning before doing it.
psm has never let me down, they never said something was too complicated to do.I wish they support Plesk too.
I signed up with Platinum Server Management a few days ago. I must say, up to now there service is Excellent. At first I was very cautious as I asked myself "How can someone offer such good service for only $30 a month" As $30 isn't much, I decided to try them mostly for their server security. I've had a few problems, within moments of submitting a ticket, I get a friendly and fast response. Great job PSM! Keep up the good work!
:smash:I'm glad to see you are happy, they are really good I got a few friends signed up with them and heard loads of good things about them, you can't go wrong with $30. Best of luck!Another vote for PSM. I have been with them for a few months.The price looks too good to be true especially with all other Indian outsourcing companies giving the industry a bad rep (don't get me wrong, some may be good, but not the majority).They resolve issues within the day max. Sometimes within 60 seconds.They very competent and friendly. Always been happy with all the jobs. Unlike other companies, when you tell them to fix something, they will actually fix it first time round.I completely recommend them...Great work guys!I, personally, don't like them all that much.. Their server security method isn't exactly up to par, I had to have the people from jonesolutions go through and re-do it.I never got to use their other services, only the server security setup, and wasn't all that happy with it. Even when I requested a refund, all of a sudden I didn't qualify for one, just because I didn't create a ticket expressing my dislike in the ONE function I DID try.I tried to be nice and say something along the lines of, "I'm happy with the services PSM offers and all, but I just wasn't happy with the one service that PSM gave me, that I requested done", and all of a sudden they took that as being satisfied with PSM as a whole, and couldn't understand that I was not satisfied with the one THING I DID REQUEST. So when I requested a refund, they sat there and accussed me of changing my story.Then when I cancelled, I was under the assumption they'd close my paypal subscription, as I don't log in there much at all, and the next month rolled around, and a new months payment came out of my account. When I tried to request getting my money back, I was accussed of being a fraudster (even though I closed my account before the next months payment should have gone through), and took 2 payments from me.I would let PSM be, and just be fine with it, if they'd just give me my money back. I know I'm not the easiest person to deal with, but good lord, I ain't trying to fraud anyone.I could care less about my first months payment.. You guys did the work, even though I WASN'T satisfied with what work you did do, you did do something.. I would LIKE a refund for both the first and second month, but I know I won't get my first months..Can I atleast get my second month back? My account was CLOSED BEFORE that payment went through, do the right thing and give back the money, you didn't do anything, I wasn't a customer at that time anymore, and you still won't give me the money back anyways? Just that one month back. Please?Not to go on about the rest of the post but it's your responsibility to close your subscriptions. Not theirsHere's the real story with 'swflnetworks'
On 11/8/05 he contacted us first asking if we can provide him with free support!
Then when we said no of course, he asked if we can do a one time fix for $5!
Then again when we said no of course, he asked if he can pay $29, and then we refund $24 when we are done! Obviously we said no. Our prices are more than fair, regardless, you should not be bargaining with any real company, it's not like you are at a flea market. So he signed up anyway, and the account was setup but his credit card declined so his account was never active to let him submit tickets.
Then on 12/29/05, he sends us his resume asking if he can work for us.
Then later that day on 12/29/05, he signs up with us and pays $29. He submits 3 tickets by the second day his account was setup which was 12/30/05, and then on 2/1/06 he emails asking for a refund, and he didn't even say he was disatisfied, he just said he didn't need our service anymore. Obviously his predisposition was to get a refund in the first place, by the conversation we had months prior with him. He even told us as an incentive for us to refund the amount was so he can join our service again a few months later with more servers then!
Thanks 'e-places', you are correct, it is the customers responsibility to cancel the paypal subscription, it's not like a credit card where the merchant can pull the funds, paypal sends the funds. Or at the very least, the customer has complete control over cancelling the paypal subscription at their own will. But even if some people may think it is our responsibility to stop the subscription, 'swflnetworks' emailed us requesting to cancel AFTER the paypal subscription had already renewed. So even if we were the ones that were going to cancel the subscription, there was no way for us to know to cancel it when he only told us AFTER the paypal subscription renewed. Of course if he cancelled before the subscription renewed, we would've given him a refund.
Btw, when I confronted him about his original contact with us on 11/8/05, he denied it was him even though it came from his same exact email address and was signed by his same name, he claimed it was his cousin using his computer at that time. When I asked him why didn't he submit a ticket to us to request cancellation before his account renewed, he said his login did not work, I asked what login are you using, he showed us the login from the account that was setup on 11/8/05 that he just said minutes ago was not done by him!Its amazing how people try and lie to trash a company but it won't work PlatinumServerManagement is on top and will allways be I've recommended them in half of my posts I've made on here and there top notch stuff. I've got many friends that are signed up with them and they are very happy with them so I wouldn't doubt them for a minuet.Here's the real story with 'swflnetworks'On 11/8/05 he contacted us first asking if we can provide him with free support!Then when we said no of course, he asked if we can do a one time fix for $5!Then again when we said no of course, he asked if he can pay $29, and then we refund $24 when we are done! Obviously we said no. Our prices are more than fair, regardless, you should not be bargaining with any real company, it's not like you are at a flea market. So he signed up anyway, and the account was setup but his credit card declined so his account was never active to let him submit tickets.Then on 12/29/05, he sends us his resume asking if he can work for us.Then later that day on 12/29/05, he signs up with us and pays $29. He submits 3 tickets by the second day his account was setup which was 12/30/05, and then on 2/1/06 he emails asking for a refund, and he didn't even say he was disatisfied, he just said he didn't need our service anymore. Obviously his predisposition was to get a refund in the first place, by the conversation we had months prior with him. He even told us as an incentive for us to refund the amount was so he can join our service again a few months later with more servers then!Thanks 'e-places', you are correct, it is the customers responsibility to cancel the paypal subscription, it's not like a credit card where the merchant can pull the funds, paypal sends the funds. Or at the very least, the customer has complete control over cancelling the paypal subscription at their own will. But even if some people may think it is our responsibility to stop the subscription, 'swflnetworks' emailed us requesting to cancel AFTER the paypal subscription had already renewed. So even if we were the ones that were going to cancel the subscription, there was no way for us to know to cancel it when he only told us AFTER the paypal subscription renewed. Of course if he cancelled before the subscription renewed, we would've given him a refund.Btw, when I confronted him about his original contact with us on 11/8/05, he denied it was him even though it came from his same exact email address and was signed by his same name, he claimed it was his cousin using his computer at that time. When I asked him why didn't he submit a ticket to us to request cancellation before his account renewed, he said his login did not work, I asked what login are you using, he showed us the login from the account that was setup on 11/8/05 that he just said minutes ago was not done by him!Listen Ethan (I'm guessing this is),I have no reason to lie about me signing up on the 12/29/05, I, me, myself, did sign up on the 29th of December. I keep login details on my hard drive of a personal computer that is not connected online, when I don't have any records of them because I'm either too busy or too tired to put them on, I go by email records, and yes I didn't bother looking at the date, shoot me.. PSM was one that I didn't have any record of on my hard drive prior to that. If what you said was Me, (who in fact WAS my cousin)trying to sign up in November, don't you think I'd know how to work my own credit card? Does that ever tip you off? Did it ever tip you off that the "Verified by VISA" that I'm required to use for security purposes each time I use the card was declined? (And yes, I found out about all the things that failed AFTER I'd cancelled my card (on December 16th mind you after he started using my card for other things like computer parts, PayPerView, and Pornography (as if that wasn't bad enough), had records sent to me, and questioned him about it.I am not the type to create tickets to distress my dis-satisfaction, or even create threads here at WHT like some do, to distress my dis-satisfaction. And I never remember reading in the TOS where it requires me to create a ticket to show my dis-satisfaction.The fact that I never asked you to do anything else before requesting a refund didn't tip you off?If I'm just trying to rip you off, why would I go directly to Jonesolutions, to have them RE-DO everything?If you go to BestBuy, buy an item, then come back a day later and ask for a refund, they don't say "Well, you didn't make a phone call to tell us your dislike for the product.." or "You didn't fill out our survey (I hate them annoying little things when I'm trying to work and get things done) to tell us your dislike for the product." They take it, and they refund you. In and out in 2 minutes.Let that one dribble for a while.Not to go on about the rest of the post but it's your responsibility to close your subscriptions. Not theirs
An honest and true company wouldn't keep money that they didn't even work for. Again, in the TOS, there is no mentioning of it being the customers responsibility to close subscriptions.Nice to see the other side of the story. It is indeed clients responsibility, the intentions of the client were clear - not to pay in the first place. And indeed, you really shouldn't be bargaining when the price is so low in the first place. That is just plain cheap. The security work PSM have carried out has to got to be one of the best i've seen. And the optimisation work really did improve our server performance dramatically.Nice to see the other side of the story. It is indeed clients responsibility, the intentions of the client were clear - not to pay in the first place. And indeed, you really shouldn't be bargaining when the price is so low in the first place. That is just plain cheap. The security work PSM have carried out has to got to be one of the best i've seen. And the optimisation work really did improve our server performance dramatically.For one thing, you don't even know the work that was being "bargained". As Ethan felt the need to leave that out to make it sound like I wanted him to do the whole list for $5. I needed php recompiled, as I couldn't do it, due to I had to leave for my uncles funeral that was 5 states away, the only thing I had handy on me was a palm pilot, kinda hard to recompile php on a palm pilot.THAT was the work that was being "bargained".And again, had you read my last post, WHY IF MY INTENTIONS WERE NOT TO PAY, WOULD I GO TO JONESOLUTIONS TO HAVE THEM RE-DO EVERYTHING?That doesn't make sense. I never asked THEM for a refund. Because I was actually SATISFIED with JS's work.For one thing, you don't even know the work that was being "bargained". As Ethan felt the need to leave that out to make it sound like I wanted him to do the whole list for $5. I needed php recompiled, as I couldn't do it, due to I had to leave for my uncles funeral that was 5 states away, the only thing I had handy on me was a palm pilot, kinda hard to recompile php on a palm pilot.
THAT was the work that was being "bargained".
And again, had you read my last post, WHY IF MY INTENTIONS WERE NOT TO PAY, WOULD I GO TO JONESOLUTIONS TO HAVE THEM RE-DO EVERYTHING?
That doesn't make sense. I never asked THEM for a refund. Because I was actually SATISFIED with JS's work.
Look, I'm not here to debate the ethics and morals of PSM. I have had first hand experience with them and I am basing what I have said on that first hand experience. I have billing issues with them as well as other things. But ultimately, I am more than satisfied with the services they have provided me thus far.
The issues you have mentioned have no influence on the fact that they are competent techs and know what they are doing. If you think they stole your money etc. then that is your opinion, I am not debating that, I have no way to provide or disprove what you are saying and based on my experiences, I will continue to recommend them to everybody. I am satisfied, and to me, that's all that matters.Look, I'm not here to debate the ethics and morals of PSM. I have had first hand experience with them and I am basing what I have said on that first hand experience. I have billing issues with them as well as other things. But ultimately, I am more than satisfied with the services they have provided me thus far.
The issues you have mentioned have no influence on the fact that they are competent techs and know what they are doing. If you think they stole your money etc. then that is your opinion, I am not debating that, I have no way to provide or disprove what you are saying and based on my experiences, I will continue to recommend them to everybody. I am satisfied, and to me, that's all that matters.
That's fine. What's good for some people is not good for another. I'm not holding you back from recommending them.
But yes, I will admit, Myself and Ethan left a few chunks out of the story, and when people jump to conclusions saying it was my INTENTIONS not to pay, that's what gets me off. I didn't sign up for PSM to rip them off, I signed up for PSM to get a job done that I could feel comfortable with, which is just something I didn't receive, which is why I had to go elsewhere.ive been with them for a month been v happy and got more than my moneys worth so far im also going to add my other servers when they go live i just wish they looked after DA servers aqs well
any way for there price they are well worth it and saves me stress and time which makes it even betterToo bad they do not support FreeBSD. So far I've no problem with them.Too bad they do not support FreeBSD. So far I've no problem with them.Have you asked them?Have you asked them?Yeah, i already asked them yesterday....well i m using unix, with ensim pro control panel does PlatinumServerManagement offer ensim pro support, if they do i will singup with them soon, cuz i need server management soon, let me know thanks...Gee, I wonder if "cpanel management" means ensim management.Heres a hint. No, it doesn't.Hello,I signed up with Platinum Server Management a few days ago. I must say, up to now there service is Excellent. At first I was very cautious as I asked myself "How can someone offer such good service for only $30 a month" As $30 isn't much, I decided to try them mostly for their server security. I've had a few problems, within moments of submitting a ticket, I get a friendly and fast response. Great job PSM! Keep up the good work!:smash:I came to this section to start a thread asking about PSM. Good workHello,I signed up with Platinum Server Management a few days ago. I must say, up to now there service is Excellent. At first I was very cautious as I asked myself "How can someone offer such good service for only $30 a month" As $30 isn't much, I decided to try them mostly for their server security. I've had a few problems, within moments of submitting a ticket, I get a friendly and fast response. Great job PSM! Keep up the good work!:smash: Agreed! There isn't a company online that even comes close to PSM!The one thing that I really love, if I submit a ticket, not even an emergency one at 11:00 PM. (-5GMT), I get a response usually within 5 minutes and it's resolved within 15, much ahead of their SLA. I'd strongly advise them to anyone who has a small-large backround in linux. They do a great job at monitoring servers and restarting failed servers, they are also great at preforming initial security setups to prevent against server comprimise.
Thanks PSM for all the help!
:smash:I use PSM as well, and just like most, I am completely satisfied with the service that I recieve. I have had 1 or 2 tickets go over their 24 hour SLA, but they have been VERY few and VERY far between.... Only for a few very complicated issues. On the other side of the coin, I find that most tickets are resolved within an hour or so, WELL within their SLA....
I couldn't be happier
-steveBeen with Platinum Server Management for quite a while now. I only submit a small handful of tickets each month, but they are always there for me and respond very quickly. Worth $100/mo if you ask me.. $30/mo is a steal.I might need to get managed soon. If I do I will pick PSM after reading all of this thanks.I don't understand how we have had such horrible experiences with Platinum Server Management and no one else on this posting has.Have any of you seen any server compromises? We experienced two since being with them and have had tickets go for days until we finally have called their phone number to complain.They have ignored questions we have asked over and over. I'm guessing maybe they have issues against us, but if that is in fact the case they should be telling us to go elsewhere instead of risking our customers security.By the way their site has now been down for roughly an hour and yes I have tried to reach it from several networks across the US.swflnetworks,
How many tickets did you place, before you went on your leave?swflnetworks,How many tickets did you place, before you went on your leave?I can't even remember. I don't think it was more than 4 during the entire time I had my account there.And I've had 2 tickets at Jonesolutions, and so far no need to create anymore right now, as I'm actually satisfied with the work JS did over PSM's.Not to mention the people over at JS were actually courteous.---------------------------------------------------------------------------------------Aside from that:I'm still waiting to hear it Ethan. Why, if I were trying to rip you off, would I go to Jonesolutions, pay MORE, to have them redo everything and NOT ask for a refund?Since you seem to have me so figured out, King Ethan.I don't understand how we have had such horrible experiences with Platinum Server Management and no one else on this posting has.Have any of you seen any server compromises? We experienced two since being with them and have had tickets go for days until we finally have called their phone number to complain.They have ignored questions we have asked over and over. I'm guessing maybe they have issues against us, but if that is in fact the case they should be telling us to go elsewhere instead of risking our customers security.By the way their site has now been down for roughly an hour and yes I have tried to reach it from several networks across the US.Shortly after posting these statements on WHT PSM responded to my ticket with quite a few things that did not take responsability. In fact they also shutdown my account so I couldn't respond back. (Amazing that all it took to get them to respond to a ticket they hadn't replied to for 30 something hours was to make a post on WHT)I had posted in my ticket about my 2nd server protected by PSM being hacked. They responded with this:1) "This is the 2nd server that has been compromised now that is managed by your company."I hope you are not attributing this to us, we can not, and do not, nor can anyone in the world guarantee an unhackable system. Once we secure it, what you do from that point on can leave the server secure or make it more vulnerable (ie, adding vulnerable scripts, giving your passwords out to others, etc). Even after we harden it, we make a specific point of saying:---------Can we guarantee your system will be hacker proof?No, nobody can! It is 100% impossible to make a server hacker proof, that's a fact. This is even more impossible when vulnerable freeware scripts are so commonly used (forums, bb's, guestbooks, formmails). Nevertheless, even multibillion dollar company's such as banks, government computers, credit card companies, have had server's compromised. We consider our security hardening procedures to make your system hacker resistant. The software we install secures the system without adversely effecting or hindering the normal operations of your server.I agree that nothing is 100% secure however when you hire a security company to take care of your server security they should be able to look at results from their own tools they install. E.G.On May 23rd they responded to my security compromise that I told them about and said they couldn't find a trace of the intruding IP I gave them. When looking at the software they install to store root logins the IP is clearly there. Why didn't they look at the list of the root login tracker they installed?On top of this they had still ignored what I had told them about installed software.They also didn't even respond to my ticket for roughly 30 hours and at that time they had already viewed the post on WHT. They replied saying many things, but I want to point out this statement:Nobody ignored any of your questions, until we could login, we couldn't answer them. I know you provided the login info, and we have not had a chance to login yet to work on this, I do apologize for the delays, but with 2 major unexpected upgrades just released both practically within the same day from cpanel, and both with major bugs, we were extremely inundated with requests this week. This was so unexpected that we did not even have time to rearrange our employee work shifts.They say they didn't ignore questions and couldn't answer them until they logged in. However when we reported the ticket they had been told the name of the software installed and yet logged in and told us they couldn't find the IP and made suggestions about tightening down SSH. That was on May 23rd. On the 26th they still hadn't logged in again. That is over 2 days later that they hadn't logged in. They claimed that they were so busy :angry: , then why in the hell were they on WHT reviewing statments about their company? They had customers waiting and here they were reading forum comments.I understand when a company has a hard time. But this company had me as a customer for a very long time in hopes that they would improve. They had an excuse for everything it seemed and instead of taking care of a important time critical issue they were notified about on the 23rd they we're reading a forum on the 26th and shutting down an account over a customer stating their bad experience (which I was planning on cancelling at the end of the month). I have to say I truely feel in my honest opinion: they are incompitent in this situation, and in my opinion I don't believe saving money is worth taking the risk of working with such individuals!It's almost always a pain to move from one managment company to another but in this situation it is worth it!I truely hope that no other customers of theirs go through this kind of situation, but would be interested in hearing of any similar experiences.Is there anyone here other than Rich that can tell about their experiences with PSM?I'm guessing gasxtreme has been with them for a little while too.I'm curious to hear about more experiences.Well PSM. Stay like you are, don't listen to anyone saying less support will greaten your bottom line. Remember, the cheaper the services, the more people you attract. If you also have kick-*** service, than that just attracts tones more customers.Which greatens your bottom line more than cutting the service.I was with platinum server management for my first month, whilst they were very helpful, responded to all my tickets in good time, they didn't seem to have as much knowledge in the high bandwidth / IO solution I was running. They're great if you're a webhost, running cPanel, etc.. But if you need a highly optimised server for dealing with large amounts of traffic without cPanel i'd reccommend going elsewhere.Well PSM. Stay like you are, don't listen to anyone saying less support will greaten your bottom line. Remember, the cheaper the services, the more people you attract. If you also have kick-*** service, than that just attracts tones more customers.
Which greatens your bottom line more than cutting the service.
More like, the cheaper the services, the bigger license to act like a **** to your customers, and sit there and accuse them of fraud any time they want a refund.Is there anyone here other than Rich that can tell about their experiences with PSM?
I'm guessing gasxtreme has been with them for a little while too.
I'm curious to hear about more experiences.
I've been with PSM for about 9 months.... So far their service has been flawless in my eyes. I have had a few tickets go over their 24 hour guarantee, but I expected them to, due to the nature of the issue, and I was still perfectly happy with the resolution time. As I've stated before, on the other side of the coin, MANY of my tickets are resolved within an hour or so...
Bottom line: For $30/month, they do an outstanding job. I couldn't be happier
-steveI recently (within the last two months) added several servers to be managed by PSM. I cannot say how happy I have been with their service. Their responses are very fast on emergency issues and they have solved all my tickets thus far without any issues.We've been using their services, and servers, for over a year now and have never had any problems. Even low priority tickets have never taken more than a few hours for a response.We've been using their services, and servers, for over a year now and have never had any problems. Even low priority tickets have never taken more than a few hours for a response.
Wow I can't say I've had the same good experience as my other post indicate. I'm glad you guys are getting such good service. They said they didn't have anything against me, but I haven't had these great quick responses in a lot of cases. I felt like I had to do some baby sitting to get things done. They would ignore questions I asked just like my latest ticket. Even in that ticket they didn't even mention checking on the software I mentioned consistantly until many responses in. It was like I had to badger them just to get a response to that issue.
I am glad to see others not having those issues. At least it would make more since if it was just a prejudice situation which caused my issues.I, personally, don't like them all that much.. Their server security method isn't exactly up to par, I had to have the people from jonesolutions go through and re-do it.
I never got to use their other services, only the server security setup, and wasn't all that happy with it.
Even when I requested a refund, all of a sudden I didn't qualify for one, just because I didn't create a ticket expressing my dislike in the ONE function I DID try.
I tried to be nice and say something along the lines of, "I'm happy with the services PSM offers and all, but I just wasn't happy with the one service that PSM gave me, that I requested done", and all of a sudden they took that as being satisfied with PSM as a whole, and couldn't understand that I was not satisfied with the one THING I DID REQUEST. So when I requested a refund, they sat there and accussed me of changing my story.
Then when I cancelled, I was under the assumption they'd close my paypal subscription, as I don't log in there much at all, and the next month rolled around, and a new months payment came out of my account. When I tried to request getting my money back, I was accussed of being a fraudster (even though I closed my account before the next months payment should have gone through), and took 2 payments from me.
I would let PSM be, and just be fine with it, if they'd just give me my money back. I know I'm not the easiest person to deal with, but good lord, I ain't trying to fraud anyone.
I could care less about my first months payment.. You guys did the work, even though I WASN'T satisfied with what work you did do, you did do something.. I would LIKE a refund for both the first and second month, but I know I won't get my first months..
Can I atleast get my second month back? My account was CLOSED BEFORE that payment went through, do the right thing and give back the money, you didn't do anything, I wasn't a customer at that time anymore, and you still won't give me the money back anyways? Just that one month back. Please?
Not to be mean or anything. But I dont think its there fault. If your company doesnt make enough money and you need to post about someones attempt to help you with securing your server for a low price like 30 usd. I ask this how can you complain about there service when you dont have any idea what they did to your server? Because if you did, you wouldnt be in need of thier services. Maybe you should think about learning for yourself before you start a hosting company.
Are you not affraid that your customers will see your post ????Wow I can't say I've had the same good experience as my other post indicate. I'm glad you guys are getting such good service. They said they didn't have anything against me, but I haven't had these great quick responses in a lot of cases. I felt like I had to do some baby sitting to get things done. They would ignore questions I asked just like my latest ticket. Even in that ticket they didn't even mention checking on the software I mentioned consistantly until many responses in. It was like I had to badger them just to get a response to that issue.
I am glad to see others not having those issues. At least it would make more since if it was just a prejudice situation which caused my issues.
Look man, you made your point already. Like 5 times. Just go away, nobody wants to hear you bitch. We all know you have beef with these people, but stop cluddering up other peoples threads.
/disable plz.Hello,
I signed up with Platinum Server Management a few days ago. I must say, up to now there service is Excellent. At first I was very cautious as I asked myself "How can someone offer such good service for only $30 a month" As $30 isn't much, I decided to try them mostly for their server security. I've had a few problems, within moments of submitting a ticket, I get a friendly and fast response. Great job PSM! Keep up the good work!
:smash:
I had an issue with them not attempting to help on an issue, but other than that, I say PSM is a good server manager.Look man, you made your point already. Like 5 times. Just go away, nobody wants to hear you bitch. We all know you have beef with these people, but stop cluddering up other peoples threads.
/disable plz.
People post the experiances they have. That's part of being on a discussion forum?Look man, you made your point already. Like 5 times. Just go away, nobody wants to hear you bitch. We all know you have beef with these people, but stop cluddering up other peoples threads.
/disable plz.
What crawled up yor back end and died?
I haven't said a word for sometime now. You're the only one bringing it back up. If someone else wants to continue to talk about it so be it, but I have already stopped. You're the only one bitching about it.
Hopefully you do understand the point of talking on a forum is to discuss other peoples point of views and share their experience. In fact I asked to hear about good experiences as well if you read all of my post.
By the way since I'm here: PSM did manage to do the right thing by at least giving a refund without me asking. I may not agree with them just shutting off my account with a way to respond and them not answering their phones while having some kind of answering system/phone system that won't let you leave a message. But at least I will give the credit where it is due!05-26-2006, 05:10 AM #26mrblack77Ok, you haven't said anything for a week, in this thread. All you do is post in threads about platinumservermanagement; and I don't want you being an ******* to me.I'm trying PSM this month on one of my servers. They seem pretty good with CPanel and did all the basic setup for me to a good standard, for the price they charge, so far I find it an excellent way to cut down your time and huge responsibility on your servers.Just wanted to add my own experience with Platinum Management, their service is as good as long is their domain name
Seriously, I had a horrible experience with Server4Sale which were doing a very bad job of managing the server, so I turned to Platinum and they cleared all issues quickly, efficiently. Only problem was that when Server4Sale realized that one of "their" boxes was being managed by Platinum they freaked out, and the hostilities began that led to their shutting the server down and making me lose all my data. So for me it's big thumbs up for Platinum and huge thumbs down for Server4Sale. I think Platinum should begin reselling for LayeredTech and SoftLayer, it would be an awesome combination.What crawled up yor back end and died?I've talked to 7 year-olds with more maturity than you.
Just for the heck of it -
PSM is great, simple as that.
Response times - Well, I'm in Australia, they are USA, different time zones, usually responses in 5 minutes.
All the problems I had have been resolved, I'm not sure I have any problems with my server at the moment, nor is there anything I need to install, because PSM has done it already.
For $30 it's more that meets the eye.Has anyone used PSM for monitoring only? I sent them an email and it has been 3 days, with a followup, and no replies. What is the best way to contact their support?Has anyone used PSM for monitoring only? I sent them an email and it has been 3 days, with a followup, and no replies. What is the best way to contact their support?
Open a new ticket asking for the status of ticket number #
One criticism I can think of so far of PSM: Their pricing is very low, too low. This only means, more clients, yet still comparatively low income. When they will have too many clients I'm sure their quality of service will be compromised. It's a basic observation.Has anyone used PSM for monitoring only? I sent them an email and it has been 3 days, with a followup, and no replies. What is the best way to contact their support?
We get quite a few emails a day, if you didn't receive a response from us then it was probably overlooked or our spam filter got it. Please PM me your email address so I can search for it, or just re-send it with 'ATTN: John' in the Subject line of the email so it stands out.
One criticism I can think of so far of PSM: Their pricing is very low, too low. This only means, more clients, yet still comparatively low income. When they will have too many clients I'm sure their quality of service will be compromised. It's a basic observation.
Thanks for your concern. We've been offering our service for about 5 years now with the same prices, and for anyone that has been with us for a while, will say our service continues to get better and better as we grow. We are always checking QA, work load, etc., to make sure that our customer-to-employee ratio is balanced with what we can efficiently handle. We would never let ourself get into a position where we cannot provide quality support because of our prices.We would never let ourself get into a position where we cannot provide quality support because of our prices.
Thanks for your assuranceNew PSM customer here,Account setup took 24 hours, alittle longer than I expected, however everything else was great!Initial server setup took about 8 hours to do, and smaller tickets were done within the hour, sometimes 10-15 minutes! Worth EVERY penny!they monitor the load? spammers? these prizes are real? can i go on vacation and leave one of my servers to this guys?No.
It's not a proactive service, though if they notice the trouble on their monitors they will try to reboot the server, limited to the info they have.I enjoy proactive service, as it gives you some privacy against people logging in and making updates/backups/etc, without your consent. Also, it isn't that hard to login to their portal and make a ticket if you’re stumbled. I've seen responses in 3-5 minutes, and resolutions in 10-15. Though, I think their uptime monitor is slightly out of tune
. (I get emails at one in the morning telling me a server is down, when siteuptime with 5 minute monitoring on different ports reports nothing.) Hey, it's defiantly with the $30 though.My 2c.Another vote for PSM. I have been with them for a few months.The price looks too good to be true especially with all other Indian outsourcing companies giving the industry a bad rep (don't get me wrong, some may be good, but not the majority).They resolve issues within the day max. Sometimes within 60 seconds.They very competent and friendly. Always been happy with all the jobs. Unlike other companies, when you tell them to fix something, they will actually fix it first time round.I completely recommend them...Great work guys!Take PSM and Kayako for example. Both have great support and service Not to happy at all with PSM. Their initial security was good but their optimization sucks. My site has only been partially up since Iam redesigning it and it though the server load is constantly over 70%. I had a smaller server at another company manged in house bythat company and the server load was never over 10% even when the site was fully operational.I'm wondering if anyone here can provide a comparative review of Platinum Server Management with Server Wizards...???Have you ever had a certain personality you just don't click with?There will always be, with any company regardless of size, unsatisfied customers. It does not matter how a company structures their customer service policies and procedures, there will always be issues that can't seem to be resolved in a proper manner for a few customers.Is it the customers fault? For the most part - no. Nor is it the companies fault. It is just a fluke in the system or a miscommunication that ended in a service conflict.PSM - I have been with them in the past and loved everything about them. I actually would spend hours talking with Ethan on the phone getting help and friendly advise about the industry and key points I should consider. This guy is an amazing character and resource for the hosting industry and I have told him more than once that WHIR or PingZine should snatch him up for some articles.Ethan runs a sound company that is solid in its foundation and intergrity. This is not a company held together on duc tape and bubble gum. More over - for a company to admit to possibly missing a few emails due to overload or spam filters shows they are working for you. Many people would try to excuse the fact that they never received them. PSM is truely a company that works for you.There are those that will disagree and that is okay. Everyone has their own seperate experience with many companies - but with PSM - if you do your research you will find they are a very solid company.Good company i agree, and they seem to know what their doing.The only problem i have is a sever connection issue that was on going, and the only answer i ever really got was "We've turned the firewall off..." not exactly a solution but whatever...To all these people out there using PSM... your opinion please:We are using a fully managed VPS by a well known VPS provider. Could we use PSM in order to help us out in crisis?
Our need is basically to have a monitoring service that would check the most cruscial services like cpsrvd, http, pop3, ftp, mysql, etc. When a problem is detected they should take automatic action in order to restore the services (propably working together or in parallel with our VPS provider if the issues are too complex like Virtuozzo or Hardware problems. ) and notify both our VPS provider tech support & us of the detected problem and its resolution.
Basically, what we need is to have a problem detection and repairing system that would act automatically, so that if we are away for some days or at a place without web access we can have complete peace of mind that the VPS is been constantly looked after.
Do you thing that PSM is the right solution for us or do you have any other suggestions?
Thank you all in advance.I think PSM only does cpanel servers?PSM is the best. Only have been with them 1 week. In this 1 week they answered ANY question I had and quickly. 5stars for them. Ill post a further review once I have been with them a month. But I cannot see anything not good come out of it
Yes, according to their FAQWhy do you only support Linux operating system with CPanel control panel?
In this industry, nobody can be a jack of all trades, unless they are a master of none. Our company and employees has worked with servers running Linux and CPanel exclusively for many many years. We prefer to specialize in a specific area and are confident we can fulfill all of your technical support requirements.It'd be nice if they'd be willing to do things over KVM unit, like OS installs etc., That'd be an amazing service for them to provide..these dudes are amazing thumbs up deffo 10 tickets in an hour all answered and fixed
rohitj,If your looking for advanced services like that, $29.00 is way under the price range. I personally use PSM as a backup administrative service, and a great monitoring system. Keeping their services to fast, ticket based support keeps the prices down, and response time fast.I would only recommend Platinum if have one cPanel server and want some cheap help with it. If you phone them about billing or sales issues they are rude on phone. Platinum's support is ok for basic stuff once you finally get set up as long as you do not question anything they did. We had some exploit security issues that they didn抰 really resolve so we had to hire someone else who knew more about security. Our datacenter said they had to fix some things they did to our servers after we did a reboot and the server didn't start up again. They also have serious billing issues. This company may be ok if you own maybe one or two servers, but if you try to add more they start to double bill you. When I asked about being doubled billed they were rude, immature, would not listen and then just cut off our account including servers that were still paid for the month! If you are a growing business Platinum is too small an outfit for all your needs. I recommend paying more for a more professional service; I guess you get what you pay for.johnnybigwig, I am somewhat sceptical about your post, it is your first post and you have come on to trash a company, and for no apparent reason.I myself use PSM and I have clients who I have referred to PSM who are also amazed at the level of service they recieve for $29.00 per month.
They are wizards with cPanel and worth every single penny. Yes, they will never beat a service that gives you a near dedicated technician, but for the price, they are far better bang for your buck.
I don't think that people come to a forum to see everyone write that every company and service is wonderful and perfect? Someone wanted to know other's experiences and opinions of PMS. Our opinion PMS is suitable for small companies, but not larger ones. If PMS fits your business profile, good for you, and good luck with that. After one of our servers experienced kernel problems, we returned to our old mgmt company, the savings in money from PMS did not suit our needs.I agree with Xcellweb Matt.Kernel issues are *not* PSM's problem. They warn you before they do a kernel upgrade that 50% of them go wrong. So if you accepted the disclaimer, it's your own fault for taking the risk.Nick, you have just proved my point why I would not recommend Platinum to service the multi-server business model. You received a warning from PSM where they said that 50% of their kernel upgrades go wrong? I never received such a warning, but if I did I would run for the hills in fear of incompetence! That does however; make my point regarding their limitations. We took our business back to acunett where they advertise constant kernel upgrades. Why would kernel upgrades not be your server management’s problem? If you need to hire someone else to do the complicated stuff, they are not fully managing your servers. Have you tried other server management companies, who are you comparing them too?Nick, you have just proved my point why I would not recommend Platinum to service the multi-server business model. You received a warning from PSM where they said that 50% of their kernel upgrades go wrong? I never received such a warning, but if I did I would run for the hills in fear of incompetence! That does however; make my point regarding their limitations. We took our business back to acunett where they advertise constant kernel upgrades. Why would kernel upgrades not be your server management抯 problem? If you need to hire someone else to do the complicated stuff, they are not fully managing your servers. Have you tried other server management companies, who are you comparing them too?
ive had platinumservermanagement upgrade kernel on all my servers without any problems. they don't say 50% of "their" kernel upgrades fail, they say that kernel upgrades are tricky and have a risk of failure, and ask if your datacenter is available to manually bootup the server if necessary.
the disclaimer they send is just a heads up warning, and my datacenter told me the same thing when i asked them to do it (before i went with psm).
my friend had acunett upgrade kernel a while back, it failed, and had to be redone. it's no big deal, because those things happen with kernel upgrades, but at least psm gives me a heads up warning before doing it.
psm has never let me down, they never said something was too complicated to do.I wish they support Plesk too.