Hi,
Is there a standard for a Managed hosting? This is not a newbiew question as far as I know much about managed hosting. But obviously web hosts interpreter "managed hosting" on very different ways. Some refuse their customers ROOT access, other do not offer server maintaince (or provide very basic administration).
Even some that claim they offer "fully managed hosting" do administeer client's server. What do you guys consider as "managed hosting service"? Your thoughts...?
WHT Wiki: Managed servers are servers that the hosting provider either helps to maintain or fully maintains. Managed dedicated server hosts provide various levels of management. However, what the levels include differs from host to host. Most dedicated server providers supply some level of server support.
Wikipedia about Managed hosting: The user gets his or her own Web server but is not allowed full control over it (root access for Linux/administrator access for Windows); however, they are allowed to manage their data via FTP or other remote management tools. The user is disallowed full control so that the provider can guarantee quality of service by not allowing the user to modify the server or potentially create configuration problems. The user typically does not own the server. The server is leased to the client.There's usually different tiers of managed service. From basic setup and updates, to full configuration and administration. The cost obviously varies greatly.Managed service for me is a service where the host fully manages the OS and a selection of frequently used software.Managed services should not be sold as a package straight off the website but as a custom designed solution for each client.Generally clients do not have root access on a managed solution and all changes need to go through some form of change management, so there is a log of everything that is done on the server, and who did it.Thats my take on it anyway Our provider gives us true "fully managed" service. My definition of "fully managed" is where the provider handled EVERYTHING except end-user tech support/helpdesk.
So the provider will:
- pro-actively monitor logs
- monitor services and diagnose/fix when there is a problem.
- monitor running processes and load, and fix when there is a problem.
- pro-actively make sure the entire server is running smoothly, including checking sql/apache logs to see if mysql/apache cn be adjusted better, etc.
- regular upgrades of system software, as appropriate
- updates of cpanel or whatever control panel is being used
- fixing ANY software problem on the server.
This is the true definition of "fully managed".
As you can imagine, we pay pretty good $$ for this level of service.Our provider gives us true "fully managed" service. My definition of "fully managed" is where the provider handled EVERYTHING except end-user tech support/helpdesk.
So the provider will:
- pro-actively monitor logs
- monitor services and diagnose/fix when there is a problem.
- monitor running processes and load, and fix when there is a problem.
- pro-actively make sure the entire server is running smoothly, including checking sql/apache logs to see if mysql/apache cn be adjusted better, etc.
- regular upgrades of system software, as appropriate
- updates of cpanel or whatever control panel is being used
- fixing ANY software problem on the server.
This is the true definition of "fully managed".
As you can imagine, we pay pretty good $$ for this level of service.
I couldn't have said it better myself. Anything less is not 'fully managed', no matter what any provider will tell you.I couldn't have said it better myself. Anything less is not 'fully managed', no matter what any provider will tell you.
Ditto. However, always make sure you ask before you buy. "Managed" does vary GREATLY by provider.
--Tina
Is there a standard for a Managed hosting? This is not a newbiew question as far as I know much about managed hosting. But obviously web hosts interpreter "managed hosting" on very different ways. Some refuse their customers ROOT access, other do not offer server maintaince (or provide very basic administration).
Even some that claim they offer "fully managed hosting" do administeer client's server. What do you guys consider as "managed hosting service"? Your thoughts...?
WHT Wiki: Managed servers are servers that the hosting provider either helps to maintain or fully maintains. Managed dedicated server hosts provide various levels of management. However, what the levels include differs from host to host. Most dedicated server providers supply some level of server support.
Wikipedia about Managed hosting: The user gets his or her own Web server but is not allowed full control over it (root access for Linux/administrator access for Windows); however, they are allowed to manage their data via FTP or other remote management tools. The user is disallowed full control so that the provider can guarantee quality of service by not allowing the user to modify the server or potentially create configuration problems. The user typically does not own the server. The server is leased to the client.There's usually different tiers of managed service. From basic setup and updates, to full configuration and administration. The cost obviously varies greatly.Managed service for me is a service where the host fully manages the OS and a selection of frequently used software.Managed services should not be sold as a package straight off the website but as a custom designed solution for each client.Generally clients do not have root access on a managed solution and all changes need to go through some form of change management, so there is a log of everything that is done on the server, and who did it.Thats my take on it anyway Our provider gives us true "fully managed" service. My definition of "fully managed" is where the provider handled EVERYTHING except end-user tech support/helpdesk.
So the provider will:
- pro-actively monitor logs
- monitor services and diagnose/fix when there is a problem.
- monitor running processes and load, and fix when there is a problem.
- pro-actively make sure the entire server is running smoothly, including checking sql/apache logs to see if mysql/apache cn be adjusted better, etc.
- regular upgrades of system software, as appropriate
- updates of cpanel or whatever control panel is being used
- fixing ANY software problem on the server.
This is the true definition of "fully managed".
As you can imagine, we pay pretty good $$ for this level of service.Our provider gives us true "fully managed" service. My definition of "fully managed" is where the provider handled EVERYTHING except end-user tech support/helpdesk.
So the provider will:
- pro-actively monitor logs
- monitor services and diagnose/fix when there is a problem.
- monitor running processes and load, and fix when there is a problem.
- pro-actively make sure the entire server is running smoothly, including checking sql/apache logs to see if mysql/apache cn be adjusted better, etc.
- regular upgrades of system software, as appropriate
- updates of cpanel or whatever control panel is being used
- fixing ANY software problem on the server.
This is the true definition of "fully managed".
As you can imagine, we pay pretty good $$ for this level of service.
I couldn't have said it better myself. Anything less is not 'fully managed', no matter what any provider will tell you.I couldn't have said it better myself. Anything less is not 'fully managed', no matter what any provider will tell you.
Ditto. However, always make sure you ask before you buy. "Managed" does vary GREATLY by provider.
--Tina