webmasterbeta
New Member
Hi guys, i have a problem......dont we all but this is starting to get to me.
Around the 20th of May i registered a domain name with ipowerweb, went with them cause it was cheap and all i was going to do is set up a 301 redirect to my main site.
The domain i registers is scottishlad.com, i already own scottishlads.co.uk
Now i waited 48hours after i registered and i hadn't heard anything, so i emailed them asking for my login details so i could access the control panel.
I was told by their support team that there was a billing issue and to contact billing. Now at the time i was changing my credit card so i thought i had used the wrong one, i went to register it again only to find someone else had registered it. I was a little pissed off but in the end thats life.
I forgot all about it until i got my credit card bill through, they had charged me for the domain name.
So i got back in touch with them. Firstly asking how, if i had paid for it, could someone else register it and also for a refund.
The first reply i got gave me access details to the control panel, passwords and links to the control panel.....i tried to access it but they didn't work.
So i replied to them explaining that i couldn't access the control panel and it seems someone else has registered the domain.
Again the sent me my access details.
So again i replied saying i couldn't access it and gave them authorization to try themselves.
I then got a reply back saying that the nameservers weren't pointing to them and i had to point them to ipowerweb. (Now i would assume that this is because someone else registered it)
So anyway i replied saying that i cant change the nameservers for two reasons, the main one being that i dont have access to the control panel and the second is because it seems i dont own the domain.
....i'm waiting on their reply.
Could anyone point me in the best direction to go from here? I feel like i'm going round in circles with them
Thanks
Peter
Around the 20th of May i registered a domain name with ipowerweb, went with them cause it was cheap and all i was going to do is set up a 301 redirect to my main site.
The domain i registers is scottishlad.com, i already own scottishlads.co.uk
Now i waited 48hours after i registered and i hadn't heard anything, so i emailed them asking for my login details so i could access the control panel.
I was told by their support team that there was a billing issue and to contact billing. Now at the time i was changing my credit card so i thought i had used the wrong one, i went to register it again only to find someone else had registered it. I was a little pissed off but in the end thats life.
I forgot all about it until i got my credit card bill through, they had charged me for the domain name.
So i got back in touch with them. Firstly asking how, if i had paid for it, could someone else register it and also for a refund.
The first reply i got gave me access details to the control panel, passwords and links to the control panel.....i tried to access it but they didn't work.
So i replied to them explaining that i couldn't access the control panel and it seems someone else has registered the domain.
Again the sent me my access details.
So again i replied saying i couldn't access it and gave them authorization to try themselves.
I then got a reply back saying that the nameservers weren't pointing to them and i had to point them to ipowerweb. (Now i would assume that this is because someone else registered it)
So anyway i replied saying that i cant change the nameservers for two reasons, the main one being that i dont have access to the control panel and the second is because it seems i dont own the domain.
....i'm waiting on their reply.
Could anyone point me in the best direction to go from here? I feel like i'm going round in circles with them
Thanks
Peter