Any ideas what happened?<!--content-->
Open a ticket at the help desk. I've just checked it on a couple of servers, and it's fine on those.<!--content-->
<!--quoteo(post=193720:date=Oct 30 2006, 05:01 PM:name=TCH-Andy)--><div class='quotetop'>QUOTE(TCH-Andy @ Oct 30 2006, 05:01 PM) <a href="http://www.totalchoicehosting.com/forums/index.php?act=findpost&pid=193720"><img src='http://www.totalchoicehosting.com/forums/style_images/1/post_snapback.gif' alt='*' border='0' /></a></div><div class='quotemain'><!--quotec-->Open a ticket at the help desk. I've just checked it on a couple of servers, and it's fine on those.<!--QuoteEnd--></div><!--QuoteEEnd--><br /><br />I did and no one has gotten back to me. I opened it at 4:40pm.<!--content-->
Did you get an email when you submitted the ticket?<br />Did you log back in to the help desk and look at your ticket?<!--content-->
<!--quoteo(post=193739:date=Oct 30 2006, 07:50 PM:name=TCH-Don)--><div class='quotetop'>QUOTE(TCH-Don @ Oct 30 2006, 07:50 PM) <a href="http://www.totalchoicehosting.com/forums/index.php?act=findpost&pid=193739"><img src='http://www.totalchoicehosting.com/forums/style_images/1/post_snapback.gif' alt='*' border='0' /></a></div><div class='quotemain'><!--quotec-->Did you get an email when you submitted the ticket?<br />Did you log back in to the help desk and look at your ticket?<!--QuoteEnd--></div><!--QuoteEEnd--><br /><br />I got a ticket and when I click on it it says "Error: Invalid email or ticket key" even when I type in the ticket key.<br /><br />I'm really upset about this. I just opened up another ticket. The mail was working before their "System's update" and now it's not. My boss now want's to drop totalchoice because the whole thing was done without any warning. We lost people's invoices that were in the MySQL database. There was client projects in the html server, all lost and now noone responds to my questions.<br /><br />[UPDATE]<br />Some one responded to the new ticket and all of a sudden the email is working. I'm waiting to hear what was wrong because my boss is expecting an answer as to what happened and what can be done to prevent this from happening again.<!--content-->
PM me the ticket ref (or your email address) and I'll search the system.<!--content-->
Open a ticket at the help desk. I've just checked it on a couple of servers, and it's fine on those.<!--content-->
<!--quoteo(post=193720:date=Oct 30 2006, 05:01 PM:name=TCH-Andy)--><div class='quotetop'>QUOTE(TCH-Andy @ Oct 30 2006, 05:01 PM) <a href="http://www.totalchoicehosting.com/forums/index.php?act=findpost&pid=193720"><img src='http://www.totalchoicehosting.com/forums/style_images/1/post_snapback.gif' alt='*' border='0' /></a></div><div class='quotemain'><!--quotec-->Open a ticket at the help desk. I've just checked it on a couple of servers, and it's fine on those.<!--QuoteEnd--></div><!--QuoteEEnd--><br /><br />I did and no one has gotten back to me. I opened it at 4:40pm.<!--content-->
Did you get an email when you submitted the ticket?<br />Did you log back in to the help desk and look at your ticket?<!--content-->
<!--quoteo(post=193739:date=Oct 30 2006, 07:50 PM:name=TCH-Don)--><div class='quotetop'>QUOTE(TCH-Don @ Oct 30 2006, 07:50 PM) <a href="http://www.totalchoicehosting.com/forums/index.php?act=findpost&pid=193739"><img src='http://www.totalchoicehosting.com/forums/style_images/1/post_snapback.gif' alt='*' border='0' /></a></div><div class='quotemain'><!--quotec-->Did you get an email when you submitted the ticket?<br />Did you log back in to the help desk and look at your ticket?<!--QuoteEnd--></div><!--QuoteEEnd--><br /><br />I got a ticket and when I click on it it says "Error: Invalid email or ticket key" even when I type in the ticket key.<br /><br />I'm really upset about this. I just opened up another ticket. The mail was working before their "System's update" and now it's not. My boss now want's to drop totalchoice because the whole thing was done without any warning. We lost people's invoices that were in the MySQL database. There was client projects in the html server, all lost and now noone responds to my questions.<br /><br />[UPDATE]<br />Some one responded to the new ticket and all of a sudden the email is working. I'm waiting to hear what was wrong because my boss is expecting an answer as to what happened and what can be done to prevent this from happening again.<!--content-->
PM me the ticket ref (or your email address) and I'll search the system.<!--content-->