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This is my Question! a lot of companies use outsourcing
taking care of tickets. A client server is exposed to those whom even the main company which hosts it does not know about them.
I look around in all recommendation, I see websites which do server management, No phisical address ! if even they have put some phisical address no body knows if it is correct until you verify it
Is it bad or not reasonble to ask a server management company to tell you the full identity of those who have your server in their hand?Offcours no doubt you have the rights to ask the full identity and detail address of the company as you are giving your business to them.the funny thing is that even that company most likely is outsourcing that means they do not have people in their office
they might not even know how those working for them are exactly
and many do not care.I doubt you're going to get much info regarding the "full identity", as you're not going to get employee names due to different regulations. The best you can do is to sign an NDA with the company that does your server management, though it is most likely that the server management company already has their employees under NDA, in order to keep themselves and the clients safe.thanks what is NDA?Google is your friend; also, it's a non-disclosure agreement.Thanks I found it and wanted to edit my post buy was late
just had 15 min to do so:blush:
Still want to know how people trust each other
specially when it comes to sensitive client information like credit card and bla bla
and how do you persecute those people who might make problems with your server
These are all questionsThanks I found it and wanted to edit my post buy was latejust had 15 min to do so:blush: Still want to know how people trust each otherspecially when it comes to sensitive client information like credit card and bla blaand how do you persecute those people who might make problems with your serverThese are all questionsIt's like in any business - you just have to find good people and make sure they're people you want to work with.It takes time and research and even then, you could pick the wrong people.You're right to be careful but if you're no longer able to manage your workload, sooner or later you'll have to bring in more staff and at that point, if you've not come across someone you find reliable and honest, you'll have no choice but to rely on the information you have at hand.When it comes to business, if you fine someone you think has all the qualities you look for in a partner/employee/boss then try and work with them because they're very hard to find.One good practise that I would advise is to talk to the sales people and ask to talk to a manager or someone high up. Arrange phone calls, ask for certain details. The best of all of these however is probably References. Ask for references and do some research on the company. Check how long they have been around, see if there are lots of complaints about them.Great points on this thread. As TR Seeks mentioned, references can be key -- both any provided references, and simply what is out there via word-of-mouth.
Perhaps do a search for the provider here on WHT. See what comes up. If you see many glowing reviews, it's *probably* a good company. If you don't find any reviews or mention of the company, it's likely either a newer company or a smaller one, and some caution *might* be advisable concerning server access.
-mikeIts like getting into a Taxi trusting your life in the driver's hand. If he is rash or inexperienced, you wont be able to sit peacefully forget sleeping.
But how do you check his skills before entering it ?
My tips on the topic.
* Work with them for some-time for smaller works which does not require root access.
* Build the trust, by giving limited access first .
* Communicate regularly until you feel comfortable.
Anytime you feel something wrong, stop the Taxi and get out. Its not funny to sit for even an hour, with your heart in the mouth.Reviews and references are very important, as well as how long the company has been in business (and if they even are actually a real company).Is it bad or not reasonble to ask a server management company to tell you the full identity of those who have your server in their hand?
Absolutely not. It is fully reasonable to ask a "server management company" to reveal their secret identies, street address, etc. They're getting your absolute and full trust, so you'd better be doing SOMETHING to verify their identity.
This is one of the key reasons I prefer to run a 1 man show. I know I can be trusted, but what about people I hire? They must be as well, and ultimately I'm responsible for THEM, so, rather than take on all that added risk, it's easier to do things as one person.
There is a time and place for everything however. Personally, and this is just my opinion, but it is one that's contested constantly, I feel that whois information should NEVER be public, ever. There are too many exploits for that, and that leaves the individual vulnerable to spam (both email, and snail). HOWEVER, I see nothing wrong with putting valid contact details in a "contact page" on the business' website itself.
This isn't just for systems admins though, this is for everyone involved. I mean, it's just better to put out a street address on the business "contact page" than to just pretend you don't need one. It also helps keep individuals assured that you're not going to run away with their money.I mean, it's just better to put out a street address on the business "contact page" than to just pretend you don't need one. It also helps keep individuals assured that you're not going to run away with their money.If you are dealing with a UK based company, that is required by law, Not sure about America and other countries.
Back on topic:Is it bad or not reasonble to ask a server management company to tell you the full identity of those who have your server in their hand?Why would it be? If you have important information, and even if its not all that important, on your server then you do not want every Tom, Dick or Harry to get hold of it.
First up I would see if its possible to get a single member of staff to have access to your server, and then if so see who he is, what his experience is and all the "background" details. If the company are legit then they should have no problem with you asking for this.
I have worked with a couple server management companies and I asked them to only allow one member of staff access to my server. No real reason apart from me being ultra paranoid. One of them, SeeksAdmin, was totally accommodating, I believe Tris was assigned to my server. Unfortunately the other company, who I will not be naming, was not able to offer the same guarantee so I left them, and moved to SeeksAdmin actually.
This was a couple of years ago now and I am thinking of getting back in touch with Tris and the guys at SeeksAdmin to have some more work done, I have nothing but praise for them.
PaulThis is my Question! a lot of companies use outsourcing
taking care of tickets. A client server is exposed to those whom even the main company which hosts it does not know about them.
I look around in all recommendation, I see websites which do server management, No phisical address ! if even they have put some phisical address no body knows if it is correct until you verify it
Is it bad or not reasonble to ask a server management company to tell you the full identity of those who have your server in their hand?
There are obviously risks with outsourcing but in most cases those are minor risks. You have to remember that server management companies are businesses and nothing is worse for business than malicious behavior. In a lot of situations, the third party management company will be more careful than your own employees may be.
That said, outsourcing is not for everyone and you should measure your individual pros and cons before making any decision.
danOffcours no doubt you have the rights to ask the full identity and detail address of the company as you are giving your business to them.
Agree. Also feedbacks, referances are another useful options to check for when signing up for a server management company.Greetings:
Companies that are not fly by night should have a physical address listed on their web site as well as phone numbers.
References should also be available of past and present customers to qualified prospects.
Thank you.@TCThere are many companies as well as individuals working remotely with full access to many potential companies' servers. The parties have to trust the 'companies' and the 'employees'. How the clients keep potentially confidential and important data on hosting company's servers ? This is because they trust in the hosting company. An outsourcing partner also operates in the same way. Whoever breaks this trust, whether it is a hosting company or an outsourcing partner, will not be able to continue what they are doing, as there are many like WHT in place
Once an agreement like NDA is signed, the parties are prone to legal actions as well in case of a misbehaviour.Best Regards,Hello,
This is a really good question and you've gotten some really good answers. One thing I haven't seen mentioned though is that you have a strong advantage if you pick a local company - You are less likely to be scammed or ripped off by someone who knows that they are subject to the same police and legal system that you have access to.Very good point Luxore!Hello,
This is a really good question and you've gotten some really good answers. One thing I haven't seen mentioned though is that you have a strong advantage if you pick a local company - You are less likely to be scammed or ripped off by someone who knows that they are subject to the same police and legal system that you have access to.
I agree and disagree. If a crook is a crook, they know the consequences before they start, and frankly, my mentality is, if they are going to commit a crime, they are going to do it, no matter where you live. Aswell, they know a good 70% of customers don't have the money to battle out long legalities with them rendering most police charges useless.
TyAs suggested by most of the members. The primary things you have to look forward while choosing a company are
1. Reveiws on this forum
2. Records of the existance of the company
3. Conforming whether the company is ready to sign a NDA
4. Communicating with the management people like the executive team or the directors to convey your concerns.
5. Testing their expertize on the troubleshooting field by asking simple, but effective questions
Its not always possible to start with smaller issue and move on to the larger side.
However the basic stuff in internet business is "TRUST" . :agree:
taking care of tickets. A client server is exposed to those whom even the main company which hosts it does not know about them.
I look around in all recommendation, I see websites which do server management, No phisical address ! if even they have put some phisical address no body knows if it is correct until you verify it
Is it bad or not reasonble to ask a server management company to tell you the full identity of those who have your server in their hand?Offcours no doubt you have the rights to ask the full identity and detail address of the company as you are giving your business to them.the funny thing is that even that company most likely is outsourcing that means they do not have people in their office
they might not even know how those working for them are exactly
and many do not care.I doubt you're going to get much info regarding the "full identity", as you're not going to get employee names due to different regulations. The best you can do is to sign an NDA with the company that does your server management, though it is most likely that the server management company already has their employees under NDA, in order to keep themselves and the clients safe.thanks what is NDA?Google is your friend; also, it's a non-disclosure agreement.Thanks I found it and wanted to edit my post buy was late
just had 15 min to do so:blush:
Still want to know how people trust each other
specially when it comes to sensitive client information like credit card and bla bla
and how do you persecute those people who might make problems with your server
These are all questionsThanks I found it and wanted to edit my post buy was latejust had 15 min to do so:blush: Still want to know how people trust each otherspecially when it comes to sensitive client information like credit card and bla blaand how do you persecute those people who might make problems with your serverThese are all questionsIt's like in any business - you just have to find good people and make sure they're people you want to work with.It takes time and research and even then, you could pick the wrong people.You're right to be careful but if you're no longer able to manage your workload, sooner or later you'll have to bring in more staff and at that point, if you've not come across someone you find reliable and honest, you'll have no choice but to rely on the information you have at hand.When it comes to business, if you fine someone you think has all the qualities you look for in a partner/employee/boss then try and work with them because they're very hard to find.One good practise that I would advise is to talk to the sales people and ask to talk to a manager or someone high up. Arrange phone calls, ask for certain details. The best of all of these however is probably References. Ask for references and do some research on the company. Check how long they have been around, see if there are lots of complaints about them.Great points on this thread. As TR Seeks mentioned, references can be key -- both any provided references, and simply what is out there via word-of-mouth.
Perhaps do a search for the provider here on WHT. See what comes up. If you see many glowing reviews, it's *probably* a good company. If you don't find any reviews or mention of the company, it's likely either a newer company or a smaller one, and some caution *might* be advisable concerning server access.
-mikeIts like getting into a Taxi trusting your life in the driver's hand. If he is rash or inexperienced, you wont be able to sit peacefully forget sleeping.
But how do you check his skills before entering it ?
My tips on the topic.
* Work with them for some-time for smaller works which does not require root access.
* Build the trust, by giving limited access first .
* Communicate regularly until you feel comfortable.
Anytime you feel something wrong, stop the Taxi and get out. Its not funny to sit for even an hour, with your heart in the mouth.Reviews and references are very important, as well as how long the company has been in business (and if they even are actually a real company).Is it bad or not reasonble to ask a server management company to tell you the full identity of those who have your server in their hand?
Absolutely not. It is fully reasonable to ask a "server management company" to reveal their secret identies, street address, etc. They're getting your absolute and full trust, so you'd better be doing SOMETHING to verify their identity.
This is one of the key reasons I prefer to run a 1 man show. I know I can be trusted, but what about people I hire? They must be as well, and ultimately I'm responsible for THEM, so, rather than take on all that added risk, it's easier to do things as one person.
There is a time and place for everything however. Personally, and this is just my opinion, but it is one that's contested constantly, I feel that whois information should NEVER be public, ever. There are too many exploits for that, and that leaves the individual vulnerable to spam (both email, and snail). HOWEVER, I see nothing wrong with putting valid contact details in a "contact page" on the business' website itself.
This isn't just for systems admins though, this is for everyone involved. I mean, it's just better to put out a street address on the business "contact page" than to just pretend you don't need one. It also helps keep individuals assured that you're not going to run away with their money.I mean, it's just better to put out a street address on the business "contact page" than to just pretend you don't need one. It also helps keep individuals assured that you're not going to run away with their money.If you are dealing with a UK based company, that is required by law, Not sure about America and other countries.
Back on topic:Is it bad or not reasonble to ask a server management company to tell you the full identity of those who have your server in their hand?Why would it be? If you have important information, and even if its not all that important, on your server then you do not want every Tom, Dick or Harry to get hold of it.
First up I would see if its possible to get a single member of staff to have access to your server, and then if so see who he is, what his experience is and all the "background" details. If the company are legit then they should have no problem with you asking for this.
I have worked with a couple server management companies and I asked them to only allow one member of staff access to my server. No real reason apart from me being ultra paranoid. One of them, SeeksAdmin, was totally accommodating, I believe Tris was assigned to my server. Unfortunately the other company, who I will not be naming, was not able to offer the same guarantee so I left them, and moved to SeeksAdmin actually.
This was a couple of years ago now and I am thinking of getting back in touch with Tris and the guys at SeeksAdmin to have some more work done, I have nothing but praise for them.
PaulThis is my Question! a lot of companies use outsourcing
taking care of tickets. A client server is exposed to those whom even the main company which hosts it does not know about them.
I look around in all recommendation, I see websites which do server management, No phisical address ! if even they have put some phisical address no body knows if it is correct until you verify it
Is it bad or not reasonble to ask a server management company to tell you the full identity of those who have your server in their hand?
There are obviously risks with outsourcing but in most cases those are minor risks. You have to remember that server management companies are businesses and nothing is worse for business than malicious behavior. In a lot of situations, the third party management company will be more careful than your own employees may be.
That said, outsourcing is not for everyone and you should measure your individual pros and cons before making any decision.
danOffcours no doubt you have the rights to ask the full identity and detail address of the company as you are giving your business to them.
Agree. Also feedbacks, referances are another useful options to check for when signing up for a server management company.Greetings:
Companies that are not fly by night should have a physical address listed on their web site as well as phone numbers.
References should also be available of past and present customers to qualified prospects.
Thank you.@TCThere are many companies as well as individuals working remotely with full access to many potential companies' servers. The parties have to trust the 'companies' and the 'employees'. How the clients keep potentially confidential and important data on hosting company's servers ? This is because they trust in the hosting company. An outsourcing partner also operates in the same way. Whoever breaks this trust, whether it is a hosting company or an outsourcing partner, will not be able to continue what they are doing, as there are many like WHT in place
Once an agreement like NDA is signed, the parties are prone to legal actions as well in case of a misbehaviour.Best Regards,Hello,This is a really good question and you've gotten some really good answers. One thing I haven't seen mentioned though is that you have a strong advantage if you pick a local company - You are less likely to be scammed or ripped off by someone who knows that they are subject to the same police and legal system that you have access to.Very good point Luxore!Hello,
This is a really good question and you've gotten some really good answers. One thing I haven't seen mentioned though is that you have a strong advantage if you pick a local company - You are less likely to be scammed or ripped off by someone who knows that they are subject to the same police and legal system that you have access to.
I agree and disagree. If a crook is a crook, they know the consequences before they start, and frankly, my mentality is, if they are going to commit a crime, they are going to do it, no matter where you live. Aswell, they know a good 70% of customers don't have the money to battle out long legalities with them rendering most police charges useless.
TyAs suggested by most of the members. The primary things you have to look forward while choosing a company are
1. Reveiws on this forum
2. Records of the existance of the company
3. Conforming whether the company is ready to sign a NDA
4. Communicating with the management people like the executive team or the directors to convey your concerns.
5. Testing their expertize on the troubleshooting field by asking simple, but effective questions
Its not always possible to start with smaller issue and move on to the larger side.
However the basic stuff in internet business is "TRUST" . :agree: