Directi - Reseller Club..... Joke!!

admin

Administrator
Staff member
So today another 3 domains expired and again the sites went offline for a hour. Why do directi not have an auto renew service like all other registrar's?

Well I though I would have a chat with their live help and see if they was planning to impliment it. Here is the conversation for you to laugh at...

Simone : Hi Nick
Nick : Hi
Simone : How may i assist you ?
Nick : I have a question about domain registration renewal
Nick : do you plan to impliment an auto renew function into your system at any time?
Simone : Yes sure
Simone : Are you a Reseller with us ?
Nick : yes
Simone : Can you please give me your Reseller ID ?
Nick : xxxxxxxxxxxxxxxxxxx
Simone : Thank you for the information
Nick : but you did not answer my question?
Simone : We do have a Auto Rwnew feature with our system
Simone : *Renew
Nick: Where do I find it please... as I have looked but cannot find it, and I need to set all domains
Simone : Well, the Registry has a Auto Renew for the Domains
Nick : So where do i set the auto renew on YOUR system?
Simone : Well Nick this feature is available to us from the Registry and so we have this for all the Domains
Simone : You will not be able to explicitly specify this , it is already available for All the Domains in the system
Nick : So if it is available... why do I have to keep logging in and manually renewing my domains?>
Nick : for example.... I have 3 domains expire today, the sites went offline and I have to manually log into your system and renew them.
Nick: So how do they auto renew? where in the Reseller Club do I set a domain name, so that on the date of expirey it renews automatically for me without having to do it myself!
Simone : Nick, you need to do this because the system does not automatically track that the Domains that have expired, you will need to do it yourself
Nick : so, back to my first question.... Do you have an Auto renew service? Then the answer is NO?
Simone : nick, the Auto Renew Service that you are referring to is not available
Simone : In case if we consider the other scenario if this feature that you have mentioned is available then all your Customers Domains will be renewed automatically
Nick : correct..... do you know that the Reseller Club is one of the few largest Domain companies that do not offer this service?
Simone : Hence, there can be a possibilty
Simone : that your Customer does not make the payment to you
Simone : since his Domains are automatically renewed
Nick : not really, because if a domain is on Auto Renew and they do not have sufficient funds in thier account the obviously the renew order would fail! therefore it would not renew
Simone : yes definitely
Nick : ok, So do the Reseller Club intent to have this feature in the furutre?
Simone : Nick, i have noted your suggestion about the Autop Renew feature that you are referring to l will pass the same to our Management
Nick : ok thank you. Do you have an email address that I can spend a specific request to?
Nick : send*
Simone : Yes, you can definitely mail in at <!-- e --><a href="mailto:sales@resellerclub.com">sales@resellerclub.com</a><!-- e -->
Nick : ok thank you very much for your assistance
Simone : Welcome
Simone : Is there anything else, i can assist you with ?
Nick : No thank you
Simone : Good Bye and Have a good day :)
Nick : you too
Simone : Thank you


So I went from "Yes we have it in our system" to "Yes the registry has it" to "Yes we have it for all our domains" and finally to "No we dont have it"!!!

There is nothing like support knowning their business :) Doughnuts!!!!!!
 
Back
Top