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Hi,
We are about to set up a few new servers (LAMP/Cpanel), and need someone to manage things remotely.
I realize that there are several other threads on the subject; but does anyone have up-to-date recommendations as to which company we should choose?
I've compiled the following shortlist so far:
- Touchsupport (generally good reviews, but some negative comments)
- Cliffsupport (good reviews, but how long have they been around?)
- AcuNett (seems good from their website, but haven't seem any real reviews)
Your comments would be appreciated..
TMMI was just about to create a new topic when I stumbled upon this. I'm also interested in hearing some names, maybe some 'high-class' management companies too?Hello,I've been running a medium-sized webhosting business since 2002. I have had several servers, managed and unmanaged, at a wide range of providers and yes could keep my pace during the first two years, but only at a high personal cost. Some sort of fate was recurring on me: each six to eight months I had a dead system, or a hacked server, or a disrupted box that would impose losses and call for a lot of work to bring everything up and running in a timely fashion.Then I was introduced to AcuNett (<!-- w --><a class="postlink" href="http://www.acunett.com">www.acunett.com</a><!-- w -->) and since then, I had absolutely no major issue with my servers. They take care of everything. Trust came slowly but certain. One server management first, then two, then more. More recently I have started to buy some boxes from them directly - even when I'm a direct client to the same datacenter they buy from. This is just a matter of trusting! Now they're in charge for management of 80% of my Linux based business, since 2004. Here are some marks. (a) They keep steady surveillance 24x7x365 - never too late in the night, no matter if in hollidays;(b) They have an AIM gateway to urgent issues;(c) Their helpdesk becomes a reference to your webhosting - if you are for instance to evaluate your system quality, all your incident histories end up with a happy closure with them, unless of course in those cases where it's not technically tenable (rare events).(d) Their preventive packs are hard to crack. They offer a fortified server setup which closes every imaginable backdoor and get rid of numerous idle tasks that as default a Cpanel Linux box would run expending resources for nothing;(e) They are Cpanel experts and hardware experts and in good faith they help us to even design new servers, deploying them in good providers;(f) They have a strong hands-in policy. You have a problem, you report to them and go to sleep. They will chase the glitch to the end. I'm not an associate, they're not my cousins - they just offer quality management to the max and what I'm doing here is justice only. I'd strongly suggest you to give them a try.Regards,Paula Olliewww.dns-secure.netwww.regmax.netPaula,
Thanks a lot for your input. They are certainly among the ones being considered, I was actually hoping for some testimonials as I couldn't really come across any here on WHT (although that is probably a good sign in itself).
Regards,
TMMYou're welcome!
Paula,
[...] I was actually hoping for some testimonials as I couldn't really come across any here on WHT (although that is probably a good sign in itself).
Very true, TMM. In some cases no news are good news. I wish you a very good luck on this important step of choosing a management provider. Because should this step be poorly made, you must expect heavy trouble. I rarely write public comments on bad providers, unless to protect people from scammers. Yet believe me I have had *very bad* experiences before meeting AcuNett staff. So one ought to be careful because in between the scammers and the superb (technically and morally) managers there is a continuum with increasing degrees of stepwise proficiency. If you do not pick your provider out among the best within this continuum, the intended cure can turn just into new illness.
All the best for you,
PaulaI am trying to decide between AcuNett and TouchSupport too.Try platinumservermanagement.com they are reliable and ontime.I was just about to create a new topic when I stumbled upon this. I'm also interested in hearing some names, maybe some 'high-class' management companies too?
Yeah me to but i find these services to be re-active instead of pro-active so a list of the latter
would be niceGlad to see this topic, i was looking for current recommendations too...Try platinumservermanagement.com they are reliable and ontime.
Perhaps their service is good.
But why on earth would they have a TOS that strips the customer of their rights unless they didn't share your confidence?
One possible reading of the TOS that they can charge anything they want to your credit card -- and should you object you have to pay them US$200 per objection!
I'm not a practicing lawyer, but those who have read the TOS seemed to feel it added a new dimension to the term "draconian."
It's just a thought,
Aza D. ObermanSince you have posted the same thing in every recent thread about us, I am just pasting the same response to each one.
Check out their TOS.
You have never used our service, so I'm not sure what your motive is by posting the "same" thing in every recent thread about us. Especially to this thread since it's not even about us!
Every company has a right to make up their own terms of service with whatever terms they want (as long as they do not break any law). Our terms of service has been reviewed by our attorney and it does not break any laws. As stated at the bottom of our TOS, if you do not agree to our TOS, then simply do not signup.
The terms of our TOS are all intended to create a "fair" ground for our customers and us. There is nothing that is one-sided or unreasonable.
Perhaps this explains why there's no criticism here:
"We have a zero tolerance policy for posting negative feedback on any public location about our company and/or our employees before submitting a ticket to our Feedback department to discuss your issue will result in immediate account termination without any refund."
We absolutely never say our customers are not allowed to post feedback. You left out the next line of that paragraph where it clearly says it is your right to post anything anywhere you want. All we are saying is that if you have a problem, we expect you to come to us first to discuss it. This is a completely fair and reasonable expecation that ANY business expects.
Or how about this open path to your bank account?
"If you dispute a charge to your credit card issuer that, at Platinum Server Management, Inc.'s sole discretion is a valid charge under the provisions of our TOS, you agree to pay Platinum Server Management, Inc. an "Administrative Fee" of $100 per dispute."
Again, we never say you can not dispute a charge. All we say is that if you have a billing dispute, just contact us first, that's all. Don't run to your credit card company without even asking us. Again, this is a completely reasonable expectation that ANY business would have. It's even the expactation that every credit card company has as well. Some people feel it's easier to just click the "dispute charge" link instead of contacting the merchant, without realizing (or caring) that it hurts the merchant. So we are just saying to contact us first with any problems you have.
Or their position on customer rights?
"Accounts may be terminated for any or no reason at all without any prior notice to the customer."
This is standard TOS jargon. This line or a similar line with the same meaning is in every TOS that I have seen, and it is a standard legal formality. It is more commonly in the form of "We reserve the right to remove any account without prior notice", and if you search that phrase on google you will see just how many TOS have that included
<!-- m --><a class="postlink" href="http://www.google.com/search?q=We+reserve+the+right+to+remove+any+account+without+prior+notice&hl=enFirst">http://www.google.com/search?q=We+reser ... hl=enFirst</a><!-- m --> of all it is you who is saying the same thing in each of the threads concerning what appears to be your firm or employer.
I did make a mistake in my earlier posting. Platinum Server Management *only* charges $100 should a customer object to a credit card charge made at the sole discretion of PSM. I incorrectly said $200.
I have no dog in this fight. I'm a procurement officer for an avonics and broadcast systems firm who did some research into server support vendors and opted to not purchase from Platinum Server Management because of the harsh TOS.
AzaPlatinum Server Management *only* charges $100 should a customer object to a credit card charge made at the sole discretion of PSM.
Again, as I explained before, this ONLY if you issue a chargeback for a valid charge without contacting us first. All companies, including the credit card company, have a reasonable expectation that the customer should contact the merchant first for any billing dispute, and that is all we are saying. Chargebacks greatly effect the merchant negatively with fees and penalties, and there is absolutely no company that will happily take a chargeback.Again, as I explained before, this ONLY if you issue a chargeback for a valid charge without contacting us first.
So why not say that, instead of saying it's "...at Platinum Server Management, Inc.'s sole discretion..." to charge the customer an additional fee if the customer challenges a credit card charge?
How often has the sales person told you one thing, but when push comes to shove it's the contract, with entirely different conditions, that governs?
But then again, I make a pretty good living by reading the fine print so my view may be distorted.
Aza
Apropo absolutely nothing, I once came across a multi-million dollar vendor contract that allowed that "unresolvable conflicts" would be resolved by a cut of a fair deck of cards by two neutral children under ten years old, one representing each party. We never had a problem with that outfit either.
We are about to set up a few new servers (LAMP/Cpanel), and need someone to manage things remotely.
I realize that there are several other threads on the subject; but does anyone have up-to-date recommendations as to which company we should choose?
I've compiled the following shortlist so far:
- Touchsupport (generally good reviews, but some negative comments)
- Cliffsupport (good reviews, but how long have they been around?)
- AcuNett (seems good from their website, but haven't seem any real reviews)
Your comments would be appreciated..
TMMI was just about to create a new topic when I stumbled upon this. I'm also interested in hearing some names, maybe some 'high-class' management companies too?Hello,I've been running a medium-sized webhosting business since 2002. I have had several servers, managed and unmanaged, at a wide range of providers and yes could keep my pace during the first two years, but only at a high personal cost. Some sort of fate was recurring on me: each six to eight months I had a dead system, or a hacked server, or a disrupted box that would impose losses and call for a lot of work to bring everything up and running in a timely fashion.Then I was introduced to AcuNett (<!-- w --><a class="postlink" href="http://www.acunett.com">www.acunett.com</a><!-- w -->) and since then, I had absolutely no major issue with my servers. They take care of everything. Trust came slowly but certain. One server management first, then two, then more. More recently I have started to buy some boxes from them directly - even when I'm a direct client to the same datacenter they buy from. This is just a matter of trusting! Now they're in charge for management of 80% of my Linux based business, since 2004. Here are some marks. (a) They keep steady surveillance 24x7x365 - never too late in the night, no matter if in hollidays;(b) They have an AIM gateway to urgent issues;(c) Their helpdesk becomes a reference to your webhosting - if you are for instance to evaluate your system quality, all your incident histories end up with a happy closure with them, unless of course in those cases where it's not technically tenable (rare events).(d) Their preventive packs are hard to crack. They offer a fortified server setup which closes every imaginable backdoor and get rid of numerous idle tasks that as default a Cpanel Linux box would run expending resources for nothing;(e) They are Cpanel experts and hardware experts and in good faith they help us to even design new servers, deploying them in good providers;(f) They have a strong hands-in policy. You have a problem, you report to them and go to sleep. They will chase the glitch to the end. I'm not an associate, they're not my cousins - they just offer quality management to the max and what I'm doing here is justice only. I'd strongly suggest you to give them a try.Regards,Paula Olliewww.dns-secure.netwww.regmax.netPaula,
Thanks a lot for your input. They are certainly among the ones being considered, I was actually hoping for some testimonials as I couldn't really come across any here on WHT (although that is probably a good sign in itself).
Regards,
TMMYou're welcome!
Paula,
[...] I was actually hoping for some testimonials as I couldn't really come across any here on WHT (although that is probably a good sign in itself).
Very true, TMM. In some cases no news are good news. I wish you a very good luck on this important step of choosing a management provider. Because should this step be poorly made, you must expect heavy trouble. I rarely write public comments on bad providers, unless to protect people from scammers. Yet believe me I have had *very bad* experiences before meeting AcuNett staff. So one ought to be careful because in between the scammers and the superb (technically and morally) managers there is a continuum with increasing degrees of stepwise proficiency. If you do not pick your provider out among the best within this continuum, the intended cure can turn just into new illness.
All the best for you,
PaulaI am trying to decide between AcuNett and TouchSupport too.Try platinumservermanagement.com they are reliable and ontime.I was just about to create a new topic when I stumbled upon this. I'm also interested in hearing some names, maybe some 'high-class' management companies too?
Yeah me to but i find these services to be re-active instead of pro-active so a list of the latter
would be niceGlad to see this topic, i was looking for current recommendations too...Try platinumservermanagement.com they are reliable and ontime.Perhaps their service is good.
But why on earth would they have a TOS that strips the customer of their rights unless they didn't share your confidence?
One possible reading of the TOS that they can charge anything they want to your credit card -- and should you object you have to pay them US$200 per objection!
I'm not a practicing lawyer, but those who have read the TOS seemed to feel it added a new dimension to the term "draconian."
It's just a thought,
Aza D. ObermanSince you have posted the same thing in every recent thread about us, I am just pasting the same response to each one.
Check out their TOS.
You have never used our service, so I'm not sure what your motive is by posting the "same" thing in every recent thread about us. Especially to this thread since it's not even about us!
Every company has a right to make up their own terms of service with whatever terms they want (as long as they do not break any law). Our terms of service has been reviewed by our attorney and it does not break any laws. As stated at the bottom of our TOS, if you do not agree to our TOS, then simply do not signup.
The terms of our TOS are all intended to create a "fair" ground for our customers and us. There is nothing that is one-sided or unreasonable.
Perhaps this explains why there's no criticism here:
"We have a zero tolerance policy for posting negative feedback on any public location about our company and/or our employees before submitting a ticket to our Feedback department to discuss your issue will result in immediate account termination without any refund."
We absolutely never say our customers are not allowed to post feedback. You left out the next line of that paragraph where it clearly says it is your right to post anything anywhere you want. All we are saying is that if you have a problem, we expect you to come to us first to discuss it. This is a completely fair and reasonable expecation that ANY business expects.
Or how about this open path to your bank account?
"If you dispute a charge to your credit card issuer that, at Platinum Server Management, Inc.'s sole discretion is a valid charge under the provisions of our TOS, you agree to pay Platinum Server Management, Inc. an "Administrative Fee" of $100 per dispute."
Again, we never say you can not dispute a charge. All we say is that if you have a billing dispute, just contact us first, that's all. Don't run to your credit card company without even asking us. Again, this is a completely reasonable expectation that ANY business would have. It's even the expactation that every credit card company has as well. Some people feel it's easier to just click the "dispute charge" link instead of contacting the merchant, without realizing (or caring) that it hurts the merchant. So we are just saying to contact us first with any problems you have.
Or their position on customer rights?
"Accounts may be terminated for any or no reason at all without any prior notice to the customer."
This is standard TOS jargon. This line or a similar line with the same meaning is in every TOS that I have seen, and it is a standard legal formality. It is more commonly in the form of "We reserve the right to remove any account without prior notice", and if you search that phrase on google you will see just how many TOS have that included
<!-- m --><a class="postlink" href="http://www.google.com/search?q=We+reserve+the+right+to+remove+any+account+without+prior+notice&hl=enFirst">http://www.google.com/search?q=We+reser ... hl=enFirst</a><!-- m --> of all it is you who is saying the same thing in each of the threads concerning what appears to be your firm or employer.
I did make a mistake in my earlier posting. Platinum Server Management *only* charges $100 should a customer object to a credit card charge made at the sole discretion of PSM. I incorrectly said $200.
I have no dog in this fight. I'm a procurement officer for an avonics and broadcast systems firm who did some research into server support vendors and opted to not purchase from Platinum Server Management because of the harsh TOS.
AzaPlatinum Server Management *only* charges $100 should a customer object to a credit card charge made at the sole discretion of PSM.
Again, as I explained before, this ONLY if you issue a chargeback for a valid charge without contacting us first. All companies, including the credit card company, have a reasonable expectation that the customer should contact the merchant first for any billing dispute, and that is all we are saying. Chargebacks greatly effect the merchant negatively with fees and penalties, and there is absolutely no company that will happily take a chargeback.Again, as I explained before, this ONLY if you issue a chargeback for a valid charge without contacting us first.
So why not say that, instead of saying it's "...at Platinum Server Management, Inc.'s sole discretion..." to charge the customer an additional fee if the customer challenges a credit card charge?
How often has the sales person told you one thing, but when push comes to shove it's the contract, with entirely different conditions, that governs?
But then again, I make a pretty good living by reading the fine print so my view may be distorted.
Aza
Apropo absolutely nothing, I once came across a multi-million dollar vendor contract that allowed that "unresolvable conflicts" would be resolved by a cut of a fair deck of cards by two neutral children under ten years old, one representing each party. We never had a problem with that outfit either.