Can't Transfer A Domain

[admin]

Hi there, i've got a domain at godaddy which i wanted to transfer to another registrar. I went through the normal process:

1. initiated the transfer from the new registrar
2. got the epp from godaddy
3. forwarded epp to the new registrar
4. however, after a few days, i got a notice from the new registrar saying that the transfer was cancelled because the domain contacts did not respond to verification e-mail
5. I checked my emails to see if there was any message that i missed to respond to but there wasn't

Would others have a similar experience before?

Thanks