Hmm; really I just need help
for the help-desk section of this--
Basicly, how do I set it up so that
customers can submit a 'trouble ticket' to me?
Basicly, list a category (drop down menu),
the title, and the text itself.
On my site, I will see the category,
title, text, and the name/email of who submitted it.
Then, of course, be able to respond.
After the the customer is satsified
with responses (i.e., fixed prob etc.)
he/she, or myself, can close it.
Then, my side, I can re-open.
So, I already got a *basic* list
of what I'd need to make....
PHP Sessions
mySQL - for two levels of access (admin & user)
lol not sure what else
Anyways ~ what should I look up?
How should I structor it? etc.there are free script that do this. have you looked at hotscripts.com first?
that is quite a job to write your ownI've looked, but I've not
found one that I've liked, is free,
and can EASILY be intergraited into my site
for the help-desk section of this--
Basicly, how do I set it up so that
customers can submit a 'trouble ticket' to me?
Basicly, list a category (drop down menu),
the title, and the text itself.
On my site, I will see the category,
title, text, and the name/email of who submitted it.
Then, of course, be able to respond.
After the the customer is satsified
with responses (i.e., fixed prob etc.)
he/she, or myself, can close it.
Then, my side, I can re-open.
So, I already got a *basic* list
of what I'd need to make....
PHP Sessions
mySQL - for two levels of access (admin & user)
lol not sure what else
Anyways ~ what should I look up?
How should I structor it? etc.there are free script that do this. have you looked at hotscripts.com first?
that is quite a job to write your ownI've looked, but I've not
found one that I've liked, is free,
and can EASILY be intergraited into my site