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I was looking around today for a company that could provide phone support to our dedicated server clients between 4am and 11am. We would continue to offer phone support between 11am and 4am M-Sunday. Bobcares came to mind so i visited their site. Even though they have an FAQ i still had lots of questions so i called the 1 602 Arizona number to get more information on their US based phone support. I was connected to a scatchy voice response system that told me that I was caller number 5 in line and that my call would be answered shortly. 25min later im still on hold, on my own dime mind you, and the recording is still saying im called number 5. 
Gee, all i want to do is ask questions about the service before i plop down 300 bucks a month. Frustrated as hell i hang up the phone and call the TEST number thats listed on the site. The test number is supposed to give you an example of the phone system and how it works. Well when i called it, it sounded exactly the same and the other number i called, and guess what, I WAS STILL CALLER NUMBER 5 in line. I hung up again. So lets see, I'v spent move than 30min calling their US based phone number to get some answers and i havent come any closer to finding out the answers to my questions regarding their phone support. I mean, if im going to pay over 200 and closer to 300 every month, i want to ensure that what im getting is what i think im getting as far as services. By now, i pretty stressed so i call the 1-800 number listed on the site. Some guy answers the phone. I can barely hear the guy his talking so damn softly. I ask if this is Bob Cares but all i hear is a mumble. Assuming its Bob Cares i ask the guy one question. "Can i get more information about your phone service". He says WHAT? Did he not hear me or was my question just to hard to comprehend? I dont get it. Maybe its my voice, maybe its my accent. It sounds like im calling India, hmm it is, the guys accent is thick, and he sounds like his SICK OF HIS JOB! Couldnt he answer the phone by speaking up and sounding like he wants to service me? Gee, life cant be that rough. Surely he could answer the phone with a little more pizzaz and at least he could make it like he want to talk to his callers instead of sitting answering the phone from inside a cardboard box. Well thats all i had to hear. WHAT! With that i simply hung up on him. So back to the US based phone support. I wait an hour and 45min and decide to give their US based phone number one last call. After going though the recording i hear the following message. YOU ARE CALLER NUMBER 5 AND WE'LL BE WITH YOU SHORTLY. This has got to be an absolute joke. There is no way in hell that i would trust a company to keep my callers on hold in a queue when they need help. Is this for real? Iv read good thing about them but Iv pretty much proven to myself that the testimonials are all fabricated lies, made up stories placed on the website as it the case with most of them. There is no way im going to pay 300 p/m on a service where; 1) My users are held up in the queue2) The tech cant speak up3) The quality of the phone line is crackly4) The party on the other end cant speak proper english5) The party on the other end cant comprehend a simple question without asking, "WHAT". Are these people out of their minds?Thankyou for sharing your pre-signup experience with Bobcares. I definitely think this will be very helpful to future outsourcing clients.Im glad you liked my story.... i called the 1 602 Arizona number to get more information on their US based phone support. I was connected to a scatchy voice response system that told me that I was caller number 5 ...Strange. I called and was connected rather quickly to an operator named Wayne.Wonder why you were caller 5.I just called both numbers, test and the 1800 and they responded within 30 seconds of dialing.1 was some lady who I couldn't understand. The other was Wayne on the test number.Well that was my experience today, believe it not. Starting around 2pm EST US and onto to approx 5pm or so.I just called both numbers, test and the 1800 and they responded within 30 seconds of dialing. 1 was some lady who I couldn't understand. The other was Wayne on the test number. Ye, well the 800 number is probably a VOIP line to India. The other is US but your going to be paying toll charges too.Ye, well the 800 number is probably a VOIP line to India. The other is US but your going to be paying toll charges too.
I've called to India through Skype, VOIP and from a fixed line to a mobile phone. Believe it or not they're all crackly. And when an Indian talk to the phone you better hang up because no normal person from the West would understand a word of what they try to say. If your customers want phone support they better not try any Indian outsource company out there. It simply won't work out for your company. But if you want support through tickets system or IM then you could consider them. My experience with them through ticket and IM is positive. They are hard working techs and very knowledgeble as well, at least most of them.Thanks, wow, I'm not surprised. They look too cheap for a good service.Sounds like lately Bobcares is not doing a very good job. Maybe someone should contact their owner and let him know what's happening, he may not be in the know..Sounds like lately Bobcares is not doing a very good job. Maybe someone should contact their owner and let him know what's happening, he may not be in the know..
I pointed him to this thread on MSN shortly after it was posted. He's a really nice guy and seems like a responsible business owner. I'm sure he'll take care of any problems.I have two American Express cards. If I phone the number on the back of the credit card I get through to India and the person cannot understand what I am saying. If I phone the number on the back of my charge card I get through to England and there are no difficulties. I refuse to deal with people who can not understand what I am saying.
By the way I priced Bobcares a year or so back and the cost was going to be exactly the same as what it costs us to provide support using our own staff, and having pour own staff means we can get them to do other things (like painting my house etc).
Gee, all i want to do is ask questions about the service before i plop down 300 bucks a month. Frustrated as hell i hang up the phone and call the TEST number thats listed on the site. The test number is supposed to give you an example of the phone system and how it works. Well when i called it, it sounded exactly the same and the other number i called, and guess what, I WAS STILL CALLER NUMBER 5 in line. I hung up again. So lets see, I'v spent move than 30min calling their US based phone number to get some answers and i havent come any closer to finding out the answers to my questions regarding their phone support. I mean, if im going to pay over 200 and closer to 300 every month, i want to ensure that what im getting is what i think im getting as far as services. By now, i pretty stressed so i call the 1-800 number listed on the site. Some guy answers the phone. I can barely hear the guy his talking so damn softly. I ask if this is Bob Cares but all i hear is a mumble. Assuming its Bob Cares i ask the guy one question. "Can i get more information about your phone service". He says WHAT? Did he not hear me or was my question just to hard to comprehend? I dont get it. Maybe its my voice, maybe its my accent. It sounds like im calling India, hmm it is, the guys accent is thick, and he sounds like his SICK OF HIS JOB! Couldnt he answer the phone by speaking up and sounding like he wants to service me? Gee, life cant be that rough. Surely he could answer the phone with a little more pizzaz and at least he could make it like he want to talk to his callers instead of sitting answering the phone from inside a cardboard box. Well thats all i had to hear. WHAT! With that i simply hung up on him. So back to the US based phone support. I wait an hour and 45min and decide to give their US based phone number one last call. After going though the recording i hear the following message. YOU ARE CALLER NUMBER 5 AND WE'LL BE WITH YOU SHORTLY. This has got to be an absolute joke. There is no way in hell that i would trust a company to keep my callers on hold in a queue when they need help. Is this for real? Iv read good thing about them but Iv pretty much proven to myself that the testimonials are all fabricated lies, made up stories placed on the website as it the case with most of them. There is no way im going to pay 300 p/m on a service where; 1) My users are held up in the queue2) The tech cant speak up3) The quality of the phone line is crackly4) The party on the other end cant speak proper english5) The party on the other end cant comprehend a simple question without asking, "WHAT". Are these people out of their minds?Thankyou for sharing your pre-signup experience with Bobcares. I definitely think this will be very helpful to future outsourcing clients.Im glad you liked my story.... i called the 1 602 Arizona number to get more information on their US based phone support. I was connected to a scatchy voice response system that told me that I was caller number 5 ...Strange. I called and was connected rather quickly to an operator named Wayne.Wonder why you were caller 5.I just called both numbers, test and the 1800 and they responded within 30 seconds of dialing.1 was some lady who I couldn't understand. The other was Wayne on the test number.Well that was my experience today, believe it not. Starting around 2pm EST US and onto to approx 5pm or so.I just called both numbers, test and the 1800 and they responded within 30 seconds of dialing. 1 was some lady who I couldn't understand. The other was Wayne on the test number. Ye, well the 800 number is probably a VOIP line to India. The other is US but your going to be paying toll charges too.Ye, well the 800 number is probably a VOIP line to India. The other is US but your going to be paying toll charges too.I've called to India through Skype, VOIP and from a fixed line to a mobile phone. Believe it or not they're all crackly. And when an Indian talk to the phone you better hang up because no normal person from the West would understand a word of what they try to say. If your customers want phone support they better not try any Indian outsource company out there. It simply won't work out for your company. But if you want support through tickets system or IM then you could consider them. My experience with them through ticket and IM is positive. They are hard working techs and very knowledgeble as well, at least most of them.Thanks, wow, I'm not surprised. They look too cheap for a good service.Sounds like lately Bobcares is not doing a very good job. Maybe someone should contact their owner and let him know what's happening, he may not be in the know..Sounds like lately Bobcares is not doing a very good job. Maybe someone should contact their owner and let him know what's happening, he may not be in the know..
I pointed him to this thread on MSN shortly after it was posted. He's a really nice guy and seems like a responsible business owner. I'm sure he'll take care of any problems.I have two American Express cards. If I phone the number on the back of the credit card I get through to India and the person cannot understand what I am saying. If I phone the number on the back of my charge card I get through to England and there are no difficulties. I refuse to deal with people who can not understand what I am saying.
By the way I priced Bobcares a year or so back and the cost was going to be exactly the same as what it costs us to provide support using our own staff, and having pour own staff means we can get them to do other things (like painting my house etc).