I have two clients on my reseller accounts that are unable to log into their Agora Admin area to makes changes in their shopping carts.<br />I installed a new cart on a new account and am experiencing the same problem.<br />Agora tells me it is probably a server problem and TCH advises me it's an Agora Cart problem.<br />I tried several suggestions on the Agora website, but it's still not working.<br />(We get an "you are not authorized, etc message.) The usernames and passwords used are correct.<br />Can anyone help?<!--content-->
This sounds a little odd. If you open a ticket at the help desk, and give us the login details to Agora Admin (as well as your account) we'll take a look.<!--content-->
<!--quoteo(post=170326:date=Mar 18 2006, 06:42 AM:name=TCH-Andy)--><div class='quotetop'>QUOTE(TCH-Andy @ Mar 18 2006, 06:42 AM) <a href="http://www.totalchoicehosting.com/forums/index.php?act=findpost&pid=170326"><img src='http://www.totalchoicehosting.com/forums/style_images/1/post_snapback.gif' alt='*' border='0' /></a></div><div class='quotemain'><!--quotec-->This sounds a little odd. If you open a ticket at the help desk, and give us the login details to Agora Admin (as well as your account) we'll take a look.<!--QuoteEnd--></div><!--QuoteEEnd--><br /><br />I already did, Andy. Here is the reply I received:<br />*****<br />We are sorry that this Help Desk is primarily for server related issues. We have a Support forum where 3rd party software support is available by the many family members and staff members that use that particular software.<br />Our Forums are located at <a href="https://ssl.totalchoicehosting.com/forums/" target="_blank">https://ssl.totalchoicehosting.com/forums/</a><br /><br />Thank you for choosing TotalChoice Hosting<br /><br />Best Regards,<br />Muhammad Ali<br />Level 2 System Administrator<br />TotalChoice Hosting L.L.C<br />*****<br />The Ticket ID is PCS-74241 if you want to take a look.<br />Any assistance would be appreciated.<br />Gil<!--content-->
Gil,<br /><br />Re-open and escalate to a manager if necessary. State your issue again and let them know that Andy was the one to tell you to open the ticket.<br /><br />FWIW, I am able to install and access the admin area just fine. I did have to log in twice in a row though.<!--content-->
Hi,<br /><br />I am just confused with the ticket. Could you please re-open the ticket with detailed issue with the name of the database used for agora.<!--content-->
I have re-opened the ticket and working on the issue. We will update the ticket asap.<!--content-->
FWIW, the times I've tried to set up a cart on my own account, I could never log in after it was set up. Curious to see how this turns out.<br /><br /><br /><img src="http://tjfdesigns.com/smileys/lurk.gif" border="0" class="linked-image" /><!--content-->
This sounds a little odd. If you open a ticket at the help desk, and give us the login details to Agora Admin (as well as your account) we'll take a look.<!--content-->
<!--quoteo(post=170326:date=Mar 18 2006, 06:42 AM:name=TCH-Andy)--><div class='quotetop'>QUOTE(TCH-Andy @ Mar 18 2006, 06:42 AM) <a href="http://www.totalchoicehosting.com/forums/index.php?act=findpost&pid=170326"><img src='http://www.totalchoicehosting.com/forums/style_images/1/post_snapback.gif' alt='*' border='0' /></a></div><div class='quotemain'><!--quotec-->This sounds a little odd. If you open a ticket at the help desk, and give us the login details to Agora Admin (as well as your account) we'll take a look.<!--QuoteEnd--></div><!--QuoteEEnd--><br /><br />I already did, Andy. Here is the reply I received:<br />*****<br />We are sorry that this Help Desk is primarily for server related issues. We have a Support forum where 3rd party software support is available by the many family members and staff members that use that particular software.<br />Our Forums are located at <a href="https://ssl.totalchoicehosting.com/forums/" target="_blank">https://ssl.totalchoicehosting.com/forums/</a><br /><br />Thank you for choosing TotalChoice Hosting<br /><br />Best Regards,<br />Muhammad Ali<br />Level 2 System Administrator<br />TotalChoice Hosting L.L.C<br />*****<br />The Ticket ID is PCS-74241 if you want to take a look.<br />Any assistance would be appreciated.<br />Gil<!--content-->
Gil,<br /><br />Re-open and escalate to a manager if necessary. State your issue again and let them know that Andy was the one to tell you to open the ticket.<br /><br />FWIW, I am able to install and access the admin area just fine. I did have to log in twice in a row though.<!--content-->
Hi,<br /><br />I am just confused with the ticket. Could you please re-open the ticket with detailed issue with the name of the database used for agora.<!--content-->
I have re-opened the ticket and working on the issue. We will update the ticket asap.<!--content-->
FWIW, the times I've tried to set up a cart on my own account, I could never log in after it was set up. Curious to see how this turns out.<br /><br /><br /><img src="http://tjfdesigns.com/smileys/lurk.gif" border="0" class="linked-image" /><!--content-->