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I鈥檇 like to give a chronological breakdown of a current dispute that I am having with Sedo regarding the sale of one of my domains recently. I鈥檒l publish the figures to emphasise that the amount in dispute is insignificant, it is more about the principle and a surprising lack of customer service.
Following the sale of a name for 拢1000 and the subsequent transfer, I received the usual email informing me that the accounts department had processed payment and funds had left the escrow. (great, I can buy myself that new tv and treat myself to a slap up meal!) Taking into account Sedo鈥檚 commission I expected 拢900 to be hitting my account within a couple of days, so as you can imagine I was therefore a little surprised to receive 拢869 and a debit for an additional 拢7.50 flagged 鈥楽EDO鈥?
No problem I thought, I鈥檒l just let Sedo know and I鈥檓 sure that they will quickly resolve the issue (err, think again!). Obviously I will not name the account executive with whom I have been corresponding.
Response: The payment was sent in Euros. (full stop, no further explanation)
Me: No, I think that you are mistaken. I list my names in GBP with sedo.co.uk, the transaction statement sent is in GBP, the account that you send my funds to is a sterling account, all previous fund receipts from you have been in GBP and I am sure that the buyer sent payment in Sterling (not confirmed) as he is from the UK. The TAG will not be changed until this is resolved (didn鈥檛 realise that the tag change request had already been processed by the buyer). I did not list this domain for 1318 Euros I listed it for 拢1000. (surely this will do it!)
Response: Please make sure that you have a Spanish address. Address is listed in Spain payment was sent in Euro. (never mind that they are sending funds to the Sterling account registered with my Sedo account)
Me: (now I am starting to get a little ruffled) Please find attached two transaction statements from previous sales of similar amounts billed to our Spanish address and paid in Sterling. Note that we are not prepared to accept 拢861.50, will take further action if this is not resolved, will inform the domain community and will remove our remaining 200 domains from your service. (something鈥檚 got to give now!)
Response: (get this!! exact quote)鈥?Due to many questions from different users at sedo we changed this payment method at the end of april this year. Therefore your previous payments of ****.co.uk and ****.co.uk have been created in GBP and also have been send to you in GBP. Since the beginning of may or end of april we changed this method. Now all payments from UK accounts will be send in GBP and
accounts from europe will be send in EURO. By accepting our sedo policies you have also accepted our payment methods鈥?br />
Me: (upset now) How convenient that this immediately followed my last sale and that I have never been informed of this change in policy. Please could you give the details of a senior level manager to whom I may make a formal complaint and also forward details of the regulatory authority for the escrow industry.
This covers developments so far and I will update the thread with progress reports. I know that I am pushing a point here and that some may consider this petty considering the amount, however I think that this is a valid point and a warning to all sedo users of the kind of customer service that they may receive should an issue be encountered.
Now to inform other domain forums of my plight and perhaps have a quick chat with a couple of blogger friends to get their opinions.
Following the sale of a name for 拢1000 and the subsequent transfer, I received the usual email informing me that the accounts department had processed payment and funds had left the escrow. (great, I can buy myself that new tv and treat myself to a slap up meal!) Taking into account Sedo鈥檚 commission I expected 拢900 to be hitting my account within a couple of days, so as you can imagine I was therefore a little surprised to receive 拢869 and a debit for an additional 拢7.50 flagged 鈥楽EDO鈥?
No problem I thought, I鈥檒l just let Sedo know and I鈥檓 sure that they will quickly resolve the issue (err, think again!). Obviously I will not name the account executive with whom I have been corresponding.
Response: The payment was sent in Euros. (full stop, no further explanation)
Me: No, I think that you are mistaken. I list my names in GBP with sedo.co.uk, the transaction statement sent is in GBP, the account that you send my funds to is a sterling account, all previous fund receipts from you have been in GBP and I am sure that the buyer sent payment in Sterling (not confirmed) as he is from the UK. The TAG will not be changed until this is resolved (didn鈥檛 realise that the tag change request had already been processed by the buyer). I did not list this domain for 1318 Euros I listed it for 拢1000. (surely this will do it!)
Response: Please make sure that you have a Spanish address. Address is listed in Spain payment was sent in Euro. (never mind that they are sending funds to the Sterling account registered with my Sedo account)
Me: (now I am starting to get a little ruffled) Please find attached two transaction statements from previous sales of similar amounts billed to our Spanish address and paid in Sterling. Note that we are not prepared to accept 拢861.50, will take further action if this is not resolved, will inform the domain community and will remove our remaining 200 domains from your service. (something鈥檚 got to give now!)
Response: (get this!! exact quote)鈥?Due to many questions from different users at sedo we changed this payment method at the end of april this year. Therefore your previous payments of ****.co.uk and ****.co.uk have been created in GBP and also have been send to you in GBP. Since the beginning of may or end of april we changed this method. Now all payments from UK accounts will be send in GBP and
accounts from europe will be send in EURO. By accepting our sedo policies you have also accepted our payment methods鈥?br />
Me: (upset now) How convenient that this immediately followed my last sale and that I have never been informed of this change in policy. Please could you give the details of a senior level manager to whom I may make a formal complaint and also forward details of the regulatory authority for the escrow industry.
This covers developments so far and I will update the thread with progress reports. I know that I am pushing a point here and that some may consider this petty considering the amount, however I think that this is a valid point and a warning to all sedo users of the kind of customer service that they may receive should an issue be encountered.
Now to inform other domain forums of my plight and perhaps have a quick chat with a couple of blogger friends to get their opinions.