So my nightmare start this Monday when I receive an email from 1and1 I get late from work and I did not have time to read the email until Tuesday morning when I read the email with the following
Dear Mr. -------,
This e-mail serves as confirmation of the successful cancellation of your1&1 Package effective from 03/31/08. We will deactivate all package features on this date.
The remaining balance of your customer account will be credited to your credit card. If you would like to transfer the domain(s) to a different provider, youmay do so at any time within 30 days after the deletion date. 30 daysfrom the deletion date, the domain(s) will expire and will be made available to the public
At first I thought I was a joke from April fools, then I check my domains (12 total) and none on them work, so I decided is time to call 1and1 to see whats going on.
I spoke with a 1and1 customer representative and he told me that someone call yesterday to cancel all my domains that this person have all my information (customer ID and password) and he request the cancellation of all my domains I could not believe that I ask the guy if there was anything I can do he told me that there was nothing I can do , once a domain get deleted I have to fill a redemption form pay $40 fee plus domain registration.
He send me the PDF form to my email address, then I was checking (today) one of the domains I own and now the domain is transfer to another person how that happen? I just don't understand whats going on here, I have 3 years on the domains industry but I'm very noob does anyone have any suggestions or help I really appreciate
Dear Mr. -------,
This e-mail serves as confirmation of the successful cancellation of your1&1 Package effective from 03/31/08. We will deactivate all package features on this date.
The remaining balance of your customer account will be credited to your credit card. If you would like to transfer the domain(s) to a different provider, youmay do so at any time within 30 days after the deletion date. 30 daysfrom the deletion date, the domain(s) will expire and will be made available to the public
At first I thought I was a joke from April fools, then I check my domains (12 total) and none on them work, so I decided is time to call 1and1 to see whats going on.
I spoke with a 1and1 customer representative and he told me that someone call yesterday to cancel all my domains that this person have all my information (customer ID and password) and he request the cancellation of all my domains I could not believe that I ask the guy if there was anything I can do he told me that there was nothing I can do , once a domain get deleted I have to fill a redemption form pay $40 fee plus domain registration.
He send me the PDF form to my email address, then I was checking (today) one of the domains I own and now the domain is transfer to another person how that happen? I just don't understand whats going on here, I have 3 years on the domains industry but I'm very noob does anyone have any suggestions or help I really appreciate